• Report: #800055

Complaint Review: Just Brakes # 613

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  • Submitted: Sun, November 20, 2011
  • Updated: Sun, November 20, 2011

  • Reported By: JAY — BRADENTON Florida United States of America
Just Brakes # 613
5929 14th St W Bradenton, Florida United States of America

Just Brakes # 613 Joe Stratton & Keith Indignent, rude, arrogant, demeaning, underming the customer's knowledge. Bradenton, Florida

*Consumer Comment: Just Brakes

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DO NOT USE THIS COMPANY UNLESS YOU PLAN ON SPENDING A FORTUNE ON BRAKE PARTS YOUR AUTOMOBILE DOES NOT NEED!

Today, Nov 19th in Bradenton, Fl. we took a 2007 Saturn Vue in for their $99.95 special which entailed installing new shoes, new pads & turning the rotors. First estimate out of the shoot was for over $700. Second estimate came down to $400 but yet it wasn't including any of the work we requested. Third estimate was exactly $150.00 which just happened to match the amount we told them we had in the bank.

At that point they said we had a LR leaking wheel cylinder. Yet when shown we noticed there was not one drop of brake fluid coming out. To put the brakes back together we had to have the brake cylinder replaced as they said it was too dangerous to drive and wouldn't release the vehicle. WHAT THE HELL??? So in essence we paid $150 for work that we neither asked for or deemed necessary and received none of the work we requested.

"As we sat there we also noticed 2 different customers come in for the same $99.95 special but were told they needed additional work. One guys estimate was $700 and an elderly lady's estimate was $300. WHAT HAPPENED TO HONESTY? We will be taking this to the corporate level, the Better Business Bureau and anyone else that will listen! "Just Brakes #613, 5929 14th St W, Bradenton, Fl. 941.753.8661" BE AFRAID...BE VERY VERY AFRAID OF THIS BUSINESS!!!"

This report was posted on Ripoff Report on 11/20/2011 05:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Just-Brakes-613/Bradenton-Florida-342007/Just-Brakes-613-Joe-Stratton-Keith-Indignent-rude-arrogant-demeaning-underming-the-800055. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Just Brakes

AUTHOR: Diogenes - (USA)

I wouldn't bother escalating this to their upper management.  Even if they do actually respond, you'll never receive anything more than a "canned" response - eg.  " Thank you for your letter.  As we are comitted to Customer Satisfaction, we will look into this matter ".  And that's about all you'll ever get out of them. 

And don't waste your time with the BBB, either.  As you could read from the HUNDREDS upon HUNDREDS of complaints against the BBB on this site, as well as all over the web, the only thing that the BBB is interested in is MONEY !!!  Yes, Just Brakes will actually PAY the BBB to get you out of their hair.

My suggestion would be to seek the advice of an attorney, or write an editorial to your local newspaper, or,  best of all,  go to one of your local television stations and tell them the story.  I can almost guarantee that it will get aired, and Just Brakes will be beating down your door trying to placate you.  As they say in France - " Bonne Chance " .
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