• Report: #6418

Complaint Review: Just Brakes

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Thu, August 30, 2001
  • Updated: Thu, August 30, 2001

  • Reported By:
Just Brakes
501 w Airport Frwy Irving, Texas U.S.A.

JUST BRAKES: JUST BEND OVER

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I took my '98 Saturn to Just Brakes #22 (Airport Frwy - Irving, TX) on 8/27/01 to have them inspect my brake trouble. There had been a slight vibration in the steering wheel for about a week when I would apply my brakes. They said a complete friction relign would cost $99.88 plus tax. That would include new brake pad, brake shoes, turning the rotors and the drums. I was informed the shimmy in the steering upon braking was probably due to warped rotors. I told them to only fix the problem, if it was only the rotors then ONLY turn the rotors.

I received a call about an hour later from Charlie, the store mgr, he said I needed new pads, shoes, turn the rotors and drums. Also, he said, both my rear wheel cylinders were leaking and needed to be replaced along with the calipers on the front (both of which he said were binding). A new master cylinder was highly suggested. The total of all "needed repairs" (excluding the master cylinder) was quoted at $600. I told him I would get back to him and didn't authorize the work. The charge for the inspection alone if no work was to be done would be $40.
After making a couple of phone calls, I contacted Charlie again and told him to just do the original quote for $99. He was very adament that it would be VERY DANGEROUS to drive my car AT ALL without having the rear wheel cylinders replaced immediately. Imminent and total brake failure were about to happen. The calipers could wait he says.

Again I stated I only wanted the friction relign done if it was needed, and I requested all parts replaced to be returned to me. He said OK.

I'm now scared to drive my car, but don't believe it's really that bad. I picked it up and went straight to the Saturn dealer. (They have never ripped me off, they just cost more than the "special" at Just Brakes)

I had my usual mechanic inspect my brakes and the old parts. My brake pads had over 75% life on them, the shoes over 85% left. Neither needed replacing. My front rotors were machined to less than minimum specs and the drums were turned incorrectly. Now I will have to replace the rotors and drums due to lack of professional work. AND, there is nothing wrong with my calipers or rear wheel cylinders!

The scare tactics that were employed by this man are disgusting. I tried calling him when I returned home that evening, he was gone and I left a message to call me the next day. I haven't heard from him after two days now and was told he's on vacation when I tried to call him again. I am holding (over 30 minutes now) for their customer service rep at the home office as I type.

This report was posted on Ripoff Report on 08/30/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Just-Brakes/Irving-Texas-75062/JUST-BRAKES-JUST-BEND-OVER-6418. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Just Brakes

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory