- Report: #1143664
Report - Rebuttal - Arbitrate
Complaint Review: Just Brakes
Just Brakes774 N Nellis Blvd Las Vegas , Nevada USA
Just Brakes Damaged engine admitting to damage Las Vegas Nevada
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I took my truck to Just Brakes 01/13/14 to have my front brakes done. I had a small knock in my engine they said was my lifters. They then quoted me a price to have my brakes, rotars, shocks, struts and lifters done. They said it would be done by the end of that day. They said that I should have both sides of the lifters done because it was usually best to do them at the same time to save money..So I agreed. They called me at the end of the night to say they forgot to put a "fly wheel" back on so I would have to come back to get it in the morning and asked if I would come settle the bill that night.. I went and paid 4062.00 ... I got a call in the morning to tell me the truck would not be ready that day. The next day I was told to pick up my truck that is was complete. I got there and got into my truck , started it and it tried to stall. At first I thought it was because of the work because they told me to take it easy for the first few 100 miles. [continued below]....
After 3 weeks of waiting for them to fix it. They called me to tell me they would drop it off at my work and pick up my rental car.. They came to my job and said to just watch it for any "leaks" and if any problems give them a call. As soon as they drove off I noticed it leaking where the steering pump would be. When I got off work I got into my truck and started to drive. It was sputtering and trying to die. It stalled several times before I got home. I called them to tell them it was leaking and stalling. SO AGAIN I took it back in and was told the power steering pump needed to be replaced...funny I thought because it was supposed to be in my original quote. But I was told that since he should have "caught" it while working on it , he would put a new pump in at no charge to me. After another week I went to pick it up again and it still ran with a rough idle like it wanted to stall...
They assured me it was ok.. So I took a small trip about 75 miles and it was making a loud sound. Come to find out it was a vaccum leak and intake gasket leak.
By this time it had been back and forth for almost 3 months, We called Just Brakes and was told by one of the "head" people to take it to a different shop where we were told they always fix all the mess ups. I took it to them where they had it a couple days calling me to tell me it was ready. As soon as I got in it I knew it was still the same problem from the original shop. I was told that it seemed ok by that mechanic but to drive it some more to see if it gets better...By the next day it was just as bad and I took it to Ford to have it diagnosed.
Ford had found that the intake had been removed and then put back and siliconed back on. Just Brakes was notified and they agreed to pay Ford to fix remove the silicone and what damage they could find .
After a week I got it back from Ford only to find the problem still existed. Called Just Brakes back and they agreed to have Ford go into the motor to find where it was damaged. Just Brakes had never let Ford know what they did as far as damage or work , so Ford had no idea what they were looking for. After getting into the motor Ford had told Just Brakes it would cost the same for a new motor then it would to tear down what Just Brakes had damaged to find the problem. We were then told by Just Brakes and Ford that Just Brakes would pay for a new motor.
Now we find out after over 4months of rental cars (Just Brakes has reimbursed me for) that Just Brakes insurance company refused the claim because of some recall . The truck never had a problem running until Just Brakes went in to "replace" my lifters...then doing continual damage that they admitted to doing and couldnt figure out how to fix what was done.
I have been in rental cars since January of 2014 , in which Just Brakes accepted responsibility and has paid for. Just Brakes knows they did the damage to my motor and now are using the insurance company to back out of what they did. I have contacted several attorney's and now that Just Brakes accepted the liability to the damage and is now backing out...They are smooth talkers and can talk you into a bunch of work you dont need, admit to damaging your vehicle and then back out of their responsibility to make it right.
This report was posted on Ripoff Report on 05/02/2014 04:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Just-Brakes/Las-Vegas-Nevada-89110/Just-Brakes-Damaged-engine-admitting-to-damage-Las-Vegas-Nevada-1143664. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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