• Report: #430909

Complaint Review: Just Brakes

  • Submitted: Wed, March 04, 2009
  • Updated: Wed, March 04, 2009

  • Reported By:Mesa Arizona
Just Brakes
1345 W Broadway Rd Mesa, Arizona U.S.A.

Just Brakes Unneeded repairs, Liars, Incompetant work that caused more damage Mesa Arizona

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I took my car to Just Brakes for new front brakes that were advertised for $99. The mechanic came to get me and showed with amazement that I had some kind of mysterious ailment with my front pads....they weren't worn evenly. He then showed me the rear brake pistons, pushed back the rubber seals to reveal a few drops of brake fluid, and declared that the pistons were bad and brake fluid was just "pouring out" (never mind that in 4 years I had never added brake fluid and it was still at the full level). Sadly, he let me know that all would have to be replaced....including the front pistons. When I refused and stated I just wanted the pads replaced for $99 he let me know that it "just wouldn't be safe" and refused to do the service.
They informed me the repair would cost $300 or so. My car was already dismantled and I was afraid to drive it without the work so I agreed to get it done. I left the car at the shop cuz they said it'd be a few hours before itd be done. After I left I got a call saying that they found a few more minor issues & the repairs would cost a little over $400. I wasn't happy about it but agreed to have it done, after being told they couldn't do the brakes if I didn't have the work done & they weren't able to reassemble the car without these repairs. They called me to pick up my vehicle & told me the total was over $1000. I argued with the man over the phone for a good 15 minutes about the cost & he lowered the price to $900, then $800, then $700 then $750... All the way to $550. Upon returning to pick up the vehicle the cashier told me the total was $650. I argued with the man even though he assured me he was giving me such a great deal & he could loose his job for doing it but wasn't getting anything accomplished except more & more upset so I paid it. They also informed me that there was another $300-$400 worth of repairs that needed to be done for the car to be safe. Mad as hell I left having paid $650 for a $99 brake job.
A week later my car starting making some horrible screeching noises & not properly braking. It got so bad that I felt it wasn't drivable so I had it towed into a local shop where they inspected the cars brakes system. I was told that the noise was caused by the rear brakes had been reassembled incorrectly & this caused additional damage. After paying stupid Just Brakes $650 I had to spend another $800 to fix what they screwed up!!!

Mesa, Arizona

This report was posted on Ripoff Report on 03/04/2009 08:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Just-Brakes/Mesa-Arizona-85202/Just-Brakes-Unneeded-repairs-Liars-Incompetant-work-that-caused-more-damage-Mesa-Arizona-430909. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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