- Report: #988417
Report - Rebuttal - Arbitrate
Complaint Review: Just Cellular Store
Just Cellular Store9327 Deering Avenue Chatsworth, California United States of America
Just Cellular Store Just Cellular, Inc. Paid $25 for overnight shipping & received 4 days later Chatsworth, California
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Well the package never came & when I checked the status of the order it said "Shipment has not been Processed" so I called customer service & no one answered the phone. I left a message & received a call back on Wednesday, December 26th around 2pm EST. I did receive the phone on Wednesday morning, December 26th by time they had called me back. When speaking to the customer rep on Wednesday afternoon I explained everything I wrote above. I told her I was told I would receive the package Monday morning by one of their employees & also received a confirmation email on the shipment date. I explained to her that I wanted my $24.95 back that I paid for overnight shipping which I did not receive. She spoke with her manager & they would only refund me half of the money for shipping. She explained that since they close at 3pm PST that my order was not received until Monday morning, but the customer service rep I initially spoke with prior to my order NEVER explained to me that they closed at 3pm & that I had to place my order prior to 3pm to receive the package on Monday morning. I also explained that I received a confirmation email about shipment. She repeated told me that this was not their fault. I will NEVER use this company again. Just be careful when paying extra money for shipping.
This report was posted on Ripoff Report on 12/28/2012 09:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Just-Cellular-Store/Chatsworth-California-/Just-Cellular-Store-Just-Cellular-Inc-Paid-25-for-overnight-shipping-received-4-days-988417. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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