- Report: #898516
Report - Rebuttal - Arbitrate
Complaint Review: Just Cloud
Just CloudInternet, California United States of America
Just Cloud Just Cloud 2012 Overcharging Bank Account Internet, California
*Consumer Comment: JustCloud has trojans
*Author of original report: Update
They have no phone number listed, so I had to respond by email. They responded within 2 hours, making an offer of 3 months free. I responded stating that I wanted a full refund and for them to cancel my account. I then received another email from a different rep stating that they could change my account to a monthly billed account and refund the difference. I agreed.
But the money was never refunded. At this point, I decided that this company was not very well-organized, so I sent another email and asked to have my account canceled. I asked for a full refund as well as they had a money back guarantee when I signed up.
This company has absolutely no customer service, hence no contact number.
This report was posted on Ripoff Report on 06/16/2012 05:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Just-Cloud/Internet-California-/Just-Cloud-Just-Cloud-2012-Overcharging-Bank-Account-Internet-California-898516. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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