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  • Report: #906599

Complaint Review: Just Host

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  • Submitted: Wed, July 04, 2012
  • Updated: Wed, July 04, 2012

  • Reported By: Cory — Nevada United States of America
Just Host
Internet United States of America

Just Host Shady Company that will steal your money, Internet

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Just Host is a very shady company.  They had a computer glitch which I guess only charged me for part of the services.  No communication what so ever there was a glitch and they just turned off my website which is how I found out.  There were also credits on my account because I was over charged for service in the past and conveniently those credits couldnt be found.  I explicitly told them I did not want to renew and i wanted a refund for my credits and services charged.  They were also informed that they were not authorized to charge the card on my account for anything.

I then contacted a friend who is an IT specialist who is now going to hosting my site to see what I needed to do. We got the domain name transferred over and both the billing and tech department told me I needed to cancel my account to allow the transfer.  Turns out this was a lie and would stopped the transfer, which they would have charged me to get the transfer back in process. I would have not known this without my IT friend helping me through this process.  The transfer was complete and domain was no longer under Just Host command anymore as of 7/2/12. 

As of 7/3/12 I no longer had access to Just Host because I was no longer a customer and they did not own my domain either.  A refund by the billing supervisor was in process and they were trying to figure out how to refund the some of the credits I had, only because they show I was charged for a daily service which $19.99 but my credit card was charge $3.85 due to the credits.  In reality my credits covered my hosting charges, daily backup, and domain for the year and balance due was $3.85.

But like said they conviently had no records of that and they said they could only go by their system which they already told me was glitching. Doesnt make much sense and they were only using their system when it helped them.  End of 7/3/12 they charged my card on file for domain registration, hosting, and daily backup (again).  They charged me but still had no access to my account, nor did they even own my domain name that they charged me for.  This was not even a date that it should have auto charged or anything which tells me they manually did it. 

This is illegal and is misuse of supposedly secured credit card information.  When I called they would not help me at all and said i wouldnt be able to talk to anyone about it until 7/4/12 but the person I needed to talk to wouldnt be in the office until 7/6/12.  This company also promotes that they charge $3.95/month which is not true after the first year.  The second year I was with them they tried charging me over $100 per year and the 3rd year was even higher. 

Their excuse was that it costs more money to provide service and the $3.95 was only introductory but this is no where stated on their site or when signing up.  I wanted to cancel after the first year but they gave me the introductory price again to get me to stay but they would only give me credit.  So based on the agreement we made those credits should have lasted for last year and this.  Just stay far away from this company or they will radomly charge you for things you dont order and lie to you to make decisions that will cost you money.  Stay far far away.

This report was posted on Ripoff Report on 07/04/2012 01:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/Just-Host/internet/Just-Host-Shady-Company-that-will-steal-your-money-Internet-906599. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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