- Report: #833033
Report - Rebuttal - Arbitrate
Complaint Review: Just Suspension
Just Suspension4723 Mountain Creek Avenue Denver, North Carolina United States of America
Just Suspension All they want is your money. Denver, North Carolina
*UPDATE Employee: You are welcome
*Author of original report: Thanks
*UPDATE Employee: We apologize, and want to make all of our customers happy
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I patiently waited and didn't hear from them for two weeks.
I then opened a paypal dispute. They offered me less than a fourth of what I paid to "reimburse me" a strut.
I asked for the price of one strut locally so I didn't have to wait any longer than the 3 weeks they had already put me off. They came back with the original offer of less than one strut. I took the refund and bought it locally.
Thanks for the poor customer service, lack of promised communication and not even an apology for the inexcusable delay.
And Ive never heard a single word from you aside from the reply to my negative feedback saying I should be happy that I was refunded the price of the one strut I received, which incidentally my vehicle came equipped with four struts.
These guys also ripped my dad off a few years ago for a 400 dollar defective clutch saying that it didn't have a warranty when he could show in writing on their webpage that it did. Was never used, just put it in the car and was slipping.
I'm a member of several car clubs locally, work on cars for a living, and I plan to let as many people know as possible to stay away from these guys.
This report was posted on Ripoff Report on 02/02/2012 04:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Just-Suspension/Denver-North-Carolina-28037/Just-Suspension-All-they-want-is-your-money-Denver-North-Carolina-833033. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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