- Report: #803722
Report - Rebuttal - Arbitrate
Complaint Review: Just Suspension
Just Suspension4723 Mtn Creek Ave Denver, North Carolina United States of America
Just Suspension KYB outlet, Suspension LLC Untruthful and very deceptive Denver, North Carolina
*Consumer Comment: Just Suspension came thru for me
*UPDATE Employee: Thank you Harris
*Consumer Comment: smoke and mirrors
*UPDATE Employee: Call us today, we can help (704) 809-1269
*Author of original report: One of the struts damaged during shipping
*Author of original report: Order Delivered Saturday
*Author of original report: I will stand by my first Post/Untruthful/Deceptive
*UPDATE Employee: Franks parts shipped to him 4 days ago, he must have not seen the tracking emails
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On November 9th I called to check on my order, I was informed the struts above was on national back-order and would not be available for about two weeks. On or about November 23, I again called was told the same story. I was put on hold, while she called the factory for an update?? I was again told the struts were on national back order, but my name was on top of the list, and the struts would be shipped as soon as the arrived.
I told her I did not want to wait, to cancel the Monroes and I asked what she had that could be shipped right away. I was told KYB struts were available and I would have them before Dec 1, 2011. I told her that would be satisfactory. I was also told to expect a Fed-Ex e-mail with a tracking number within a day or two. The November date came and went and I heard nothing from Just Suspension or Fed-Ex with a tracking number. I called and was put on hold, and cut off after about 20 minutes. I e-mailed them and told them to cancel the whole order and refund my credit card in the amount of $228.49. I have had no reply from them and have never received any struts or a credit.
It has become obvious that this company cannot be trusted. I called around and found out the struts were never on national back-order, as I was told and were available on Nov. 2 when I first placed the order. I checked with the BBB in North Carolina and discovered this company has had numerous (42) complaints similar to mine. At this point I dont believe Just Suspension ever had any intention of delivering the struts/boots/hardware to me. Hopefully enough people will see the numerous reports on this website about this company and they will go out of business. I am also going to file a report with the North Carolina BBB and forward a copy of this report to the NC Attorney Generals office. With so many complaints, just maybe NCAG fraud unit might take a look at this company.
This report was posted on Ripoff Report on 12/01/2011 11:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/Just-Suspension/Denver-North-Carolina-28037/Just-Suspension-KYB-outlet-Suspension-LLC-Untruthful-and-very-deceptive-Denver-North-Ca-803722. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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