- Report: #803722
Report - Rebuttal - Arbitrate
Complaint Review: Just Suspension
Just Suspension4723 Mtn Creek Ave Denver, North Carolina United States of America
Just Suspension KYB outlet, Suspension LLC Untruthful and very deceptive Denver, North Carolina
*Consumer Comment: Just Suspension came thru for me
*UPDATE Employee: Thank you Harris
*Consumer Comment: smoke and mirrors
*UPDATE Employee: Call us today, we can help (704) 809-1269
*Author of original report: One of the struts damaged during shipping
*Author of original report: Order Delivered Saturday
*Author of original report: I will stand by my first Post/Untruthful/Deceptive
*UPDATE Employee: Franks parts shipped to him 4 days ago, he must have not seen the tracking emails
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
On November 9th I called to check on my order, I was informed the struts above was on national back-order and would not be available for about two weeks. On or about November 23, I again called was told the same story. I was put on hold, while she called the factory for an update?? I was again told the struts were on national back order, but my name was on top of the list, and the struts would be shipped as soon as the arrived.
I told her I did not want to wait, to cancel the Monroes and I asked what she had that could be shipped right away. I was told KYB struts were available and I would have them before Dec 1, 2011. I told her that would be satisfactory. I was also told to expect a Fed-Ex e-mail with a tracking number within a day or two. The November date came and went and I heard nothing from Just Suspension or Fed-Ex with a tracking number. I called and was put on hold, and cut off after about 20 minutes. I e-mailed them and told them to cancel the whole order and refund my credit card in the amount of $228.49. I have had no reply from them and have never received any struts or a credit.
It has become obvious that this company cannot be trusted. I called around and found out the struts were never on national back-order, as I was told and were available on Nov. 2 when I first placed the order. I checked with the BBB in North Carolina and discovered this company has had numerous (42) complaints similar to mine. At this point I dont believe Just Suspension ever had any intention of delivering the struts/boots/hardware to me. Hopefully enough people will see the numerous reports on this website about this company and they will go out of business. I am also going to file a report with the North Carolina BBB and forward a copy of this report to the NC Attorney Generals office. With so many complaints, just maybe NCAG fraud unit might take a look at this company.
This report was posted on Ripoff Report on 12/01/2011 11:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/Just-Suspension/Denver-North-Carolina-28037/Just-Suspension-KYB-outlet-Suspension-LLC-Untruthful-and-very-deceptive-Denver-North-Ca-803722. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.