This company is the arm pit of auto part stores. They lied to us, they lied to the BBB, they lied to our bank, they will lie to you too. All they want is your credit card number and then your money is gone even if you return your order.
Beginning of December I placed an order online for parts with my credit card. I received an email stating that my credit card had been declined and went straight to my wife to find out what was up. She explained to me how since our car accident on Nov. 2, money was tight since even though not at fault - Colo law makes us responsible for our own medical bills. After looking over our bank statement I decided it was a good thing the charge did not go through and immediately went back online and cancelled the order. Imagine my surprise when on Christmas Day all these parts started showing up.
As soon as the parts started to come I called Just Suspension and the guy on the phone said not to worry that if I returned the parts they would return my money. So I returned all the parts. Just Suspension said I did not need a P.O or anything in the box but this seemed odd so I put a copy of my info in there anyway.
After many phone calls and still no credit to my account I got worried. Carl at Just Suspension eventually said there was no way that I could have cancelled the order online. I did, I went in and zeroed out my order and it no longer said "pending". Now I am being charged by them over $600 in restocking and shipping fees. Do not order from this company.
They have no stated policy for returns online and their website is decieving. When we fought with them they used KYB's return policy as their justification.
I have learned a very expensive lesson. Buyers Beware! After getting only the run around from Just Suspension I complained to the BBB. Guess what? They tried to close out the complaint as settled twice on me! They lied to the BBB and said I was getting my money back even though I hadn't seen a dime. So I went to my bank and after weeks of going back and forth they denied everything to the bank too! This company is unbelievable.
They periodically delete accounts and the complaints on Dexknows.com so if you hate them complain again there.