- Report: #772450
Report - Rebuttal - Arbitrate
Complaint Review: Just Suspension
Just SuspensionInternet United States of America
Just Suspension KYBOutlet.com Never shipped items out, haven't returned my money! Internet, Internet
*UPDATE Employee: We are still happy to help, let us
*Consumer Comment: liars
*UPDATE Employee: We are happy to help, please let us
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I ordered a few suspension parts for my car because of the low prices and free shipping(that's how they get you). A few days after placing the order I recieved a tracking # with no details as to what it was, half the order arrived. I waited 10 business days since that's how long they say it may take to ship your order out, nothing else came, no emails, no calls, nothing. I called and was told that the other parts I had ordered weren't in stock, nothing on the site said anything about that, and should be shipped out in mid June. Mid June came and I called again, this time they said that the product may be coming in July, I placed an order through Amazon.com for the parts and called back to cancel the remainder of the order. I was told it would take 3-4 weeks for the refund to go through so I waited, they charged my credit card the day after I placed the order but now they would take their sweet time to return the money. I called again at the beginning of August to see what was going on and re-cancelled my order, they claim the order has been sitting in their wharehouse since June waiting for me to call them. This presents a few problems: 1) why would you have a paid for order sitting in a wharehouse for 2 months?, 2) why would you not try to contact a customer whose order is sitting in a wharehouse for 2 months?, 3) how do you cancel an order then fill it?
I just want to know, coming up on 3 months since my order was cancelled, WHERE IS MY MONEY?!?!?!?Simple question really.
This report was posted on Ripoff Report on 09/02/2011 04:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Just-Suspension/internet/Just-Suspension-KYBOutletcom-Never-shipped-items-out-havent-returned-my-money-Interne-772450. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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