- Report: #682430
Report - Rebuttal - Arbitrate
Complaint Review: Just Suspension
Just SuspensionInternet United States of America
Just Suspension They shipped wrong parts for my van and would not pay to have them shipped back Internet, Internet
*UPDATE Employee: Bill can have a refund if he is willing to send the parts back
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I ordered KYB struts and strut boots for my wifes Sienna van. The struts fit great, but the boots were not even close to the old ones,so I had to put the old boots on. I explained to Just Suspension's customer service that they were not the right boot and sent them a fax with a picture. They said they were correct and if I wanted a refund I would have to pay for shipping. If I madethe mistake in ordering I would feel that is my fault and I would ship them.It was not my fault,so Just Suspension should pay for shipping. I will not do business with them again. I hope itis worth itto them to loose a customer.
This report was posted on Ripoff Report on 01/13/2011 09:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Just-Suspension/internet/Just-Suspension-They-shipped-wrong-parts-for-my-van-and-would-not-pay-to-have-them-shippe-682430. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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