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  • Report: #834128

Complaint Review: JustAnswer LLC

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  • Submitted: Sun, February 05, 2012
  • Updated: Mon, February 27, 2012

  • Reported By: Vortex — Internet United Kingdom
JustAnswer LLC
No address to be found!!!!! San Francisco, California United States of America

JustAnswer LLC Loose your money with JUSTANSWER San Francisco, California

*UPDATE Employee: JA Rebuttal

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Got a problem with my VW Polo and have decidesd to ask you for help unfortunately your mechanic MIKE did not understand my query and was quite unkind at his last reply which I enclose for your consideration.I have told him that all steps he sugested have been followed but the problem persists, he either did not understand or he does not know what he is talking about.

Please consult a kinder mechanic for my query, as i felt like being take for a ride with the 20,00 fee!

Regards,

L.Mazzoni

REPLY: Evasive and the solution sugested was silly as I told them I had done everything already!

felt like been robed of 20

This report was posted on Ripoff Report on 02/05/2012 02:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/JustAnswer-LLC/San-Francisco-California-/JustAnswer-LLC-Loose-your-money-with-JUSTANSWER-San-Francisco-California-834128. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

JA Rebuttal

AUTHOR: EthanA - (United States of America)

Hello,

I am sorry to hear that you did not receive a helpful answer.  When a customer doesn't receive a helpful answer we encourage them to respond to the Expert and tell them why the answer wasn't helpful. This will accomplish two things: 

1) the Expert will work on a better answer, but if the answer is still not satisfactory, you can ask the Expert to opt out of the question and open it to other Experts and 

2) other Experts will be aware that you are still waiting for a helpful answer and they may respond on the page. You always have the choice of which answer to accept and if you do not get a satisfactory answer, you do not have to accept any. 

Remember there is no cost for follow up questions as long as they are posted in the same thread. Please use the reply button when responding to your Expert and only click the accept button when you are satisfied with your answer. 

If we can't get you a helpful answer you can either use your deposit towards future questions or request a refund on this page:

http://www.justanswer.com/refund/refund.aspx

Regards,
Ethan
Customer Service Supervisor, JA
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