Just Answer Just Answer Did not issue promised refund Internet

Just Answer promises you a 30-day money back guarantee, but they never gave me my refund. I wanted to find out more about tax implications of certain investment decisions, and received very weak answers. There is no button to "refuse" an answer. You can only accept and then apply for a refund, which is what I did. I never received the refund. I contacted them about it and they told me that the refund had been posted and that I needed to contact my credit card company, which I did. The credit card company informed my no refund was showing and that I needed to contact the merchant. We RE-contacted JustAnswer together and after 15 minutes were told that my file had to be sent to Billing for review. Even if I do eventually get my refund (my credt card company, thank goodness, can help if they don't), is all this hassle really worth it? Don't believe the money-back guarantee, and don't use them.