• Report: #322359

Complaint Review: JustAnswer.com, Serenade Ventures LLC, Andy Kurtzig CEO

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  • Submitted: Sun, March 30, 2008
  • Updated: Mon, December 14, 2009

  • Reported By:Southern Florida
JustAnswer.com, Serenade Ventures LLC, Andy Kurtzig CEO
297 South St. Sausalito, California U.S.A.

JustAnswer.com, Serenade Ventures LLC, Andy Kurtzig CEO Employees Scam and Tax Fraud Sausalito California

*General Comment: Just a comment...

*Consumer Comment: Not all Experts are fake...

*UPDATE EX-employee responds: Ex Expert

*Consumer Comment: Contact info for justanswer?

*Consumer Comment: Contact info for justanswer?

*Consumer Comment: Contact info for justanswer?

*Consumer Comment: Contact info for justanswer?

*Consumer Suggestion: This site actually help diagnose my problem and save some money

*Consumer Suggestion: This site actually help diagnose my problem and save some money

*Consumer Suggestion: This site actually help diagnose my problem and save some money

*Consumer Suggestion: This site actually help diagnose my problem and save some money

*Consumer Comment: JA the real truth

*Consumer Comment: JA the real truth

*Consumer Comment: JA the real truth

*Consumer Comment: JA the real truth

*UPDATE Employee: JA -- A platform connecting people and Experts

*Author of original report: Well done Andy!! But you need a few more mouse traps......

*UPDATE Employee: So you know me.......why hide your own identity?

*UPDATE Employee: A Fraud by any other name is still...

*UPDATE Employee: Laughable at best!

*Author of original report: Thanks Timbo!!! Nice to KNOW a REAL Expert is at JustAnswer

*UPDATE Employee: Hey Thanks

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JustAnswer, the Scam and the Tax Jam.....IRS .....may be calling.......

NO response to the recent articles about JustAnswer.com is Andy Kurtzig doing what he does best at JustAnswer. Sit back, and let his so called "Expert" Answer-givers rake in the dough and ignore what does not. Maybe I can s'plain the problems as I see it a little clearer. Problem #1 is Answer-givers that claim to be Experts and are NOT, and 2) those "non-employed" same Experts that do not report their enormous incomes. Yes, that is correct. Recently on Monster.com, JustAnswer placed an ad for legal Experts to answer questions on its venue, stating that the salary "earning potential was from 1-100,000. dollars". I was amazed until I did some mental and paper spread sheets and figured out the results. And Andy is right, making 100,000.00 is not only possible, many are dong it. And others are coming damn close. My focus is the non-real Expert that pretends to be one on JA. Who are these people? Where do they come from? In my experience at JustAnswer most of the Experts are just like the jokes about people who do phone sex for a living. You would like to think some hot babe is stroking your ego, but in fact she is the size of a linebacker and smokes non-filtered while reading passages from a crappy romance novel.

Some of the guys are unemployable or unskilled. They have learned to copy and paste, use websites and parrot others' answers. It is amazing how a high school graduate became a legal consultant/advisor, medical advisor and expert in marital problems in just a few short months. I've seen it time and time again with many of these answer-givers.
The non-college educated Experts are self-proclaimed in their area that they answer. Most are graduates of the school of JA and dive into archival answers to steal or use from past Experts. But the monies is what this is all about, and most Experts will stab/climb over each other's back to get to the higher money questions and answer them whether they know the answer or not. I've seen this time and time again in the 2+ years I have been on JA. The monies are the carrot that throws ethics out the window.

One "CSI" government guy recently posted a picture in the Lounge of his new house that he is building in Florida, courtesy of JustAnswers tax free dollars. I found this hard to believe, so I looked over his numbers of Accepts and Dollars and found he totalled OVER $1000. (his share!!) in just ONE week in March. Now, times that by 52, plus the bonuses they all beg for and I bet 70,000.00 a year is not too far off the mark. Does Mr. Forensic and ex-FBI pay taxes on it? Humm.....Don't know.....bet he doesn't......There is also a Lawyer that mentors the site that also does investments. Similar number crunching and she does over 100,000. a year. Bet she reports her 100 grand a year.....huh? Taking bets. Others have bragged about new cars, Harley motorcycles, trips to Disney World and new kitchens. All from the tax free monies from JustAnswer. And why should they report it? No one issues them a 1099Misc. and the monies are paid to a Paypal account and for that matter, very few use a real name or have an address, SS#, or town and State listed with JustAnswer. So the paper trail would make it a bit difficult, but for the IRS, I'm sure a look-see at JustAnswers.com, Serenade Venture LLC PayPal account would make the IRS some VERY happy campers with the fines and penalities added on. The JA venue has been around for at least 4 years, times the 1000's of Experts and million(s) of happy customers, Andy has some 'plaining to do, and so do the very happy "tax free" Experts.

But that is not the entire picture of what is ticking me off. What sent me around the ethical bend was an Expert that claimed to be REAL RN for over 3 years, giving very serious medical advise to a huge, huge number of customers, with over 5000 accepted answers and was NOT an RN, LPN or Nurse's assistant. . In fact, I was told she worked in an office. But, something is obvious wrong because now she is a "medical assistant" in a wide area of exertize and NO longer a RN!! But NOW an Expert in medical, sexual, Ob/gyn etc and answering away to beat the band. In the real world she would be in jail. Rightly so. Another "Expert" is still giving legal advise and he is a high school graduate that repeatively tells people what an Expert he is, even though he never went to college, bet he watches alot of TV like CSI guy. He constantly raves on the Lounge site that an Expert doesn't need an education, or a license or continuing education to be an Expert. He's right, as long as he is working for JustAnswers and making 60,000.00 reading other's answers from the past, that is all he will need to know. The real world would have him flipping burgers and sweeping the floors. And that boys and girls is where a lot of their so called Experts come from. They are unemployable, unskilled and uneducated. Many are the real deal, but those that are not, are there to stay. They are part of Andy's posse and sit at his feet and do his dirty work as unethical and as illegal as it is, after all, Andy is who he says he it. So Happy and Contented Experts, who ever you are, you know what you see when you look in the mirror. You know WHAT you really are. And you know you are scamming the government. Sooner or later...The IRS will be calling you with a question...

Kim
Southern, Florida
U.S.A.

This report was posted on Ripoff Report on 03/30/2008 12:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/JustAnswercom-Serenade-Ventures-LLC-Andy-Kurtzig-CEO/Sausalito-California-94965/JustAnswercom-Serenade-Ventures-LLC-Andy-Kurtzig-CEO-Employees-Scam-and-Tax-Fraud-Sausa-322359. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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#1 General Comment

Just a comment...

AUTHOR: Just aGuy - (United States of America)

I just wanted to add a few words. Wether you read them, believe them, or care is up to you.

I am currently an expert on JA and I graduated from college, have been certified MANY times in my State and with outside organizations, and have many many years experience in my field- hands on. Obviously, graduating college, or technical school is a huge benefit, but what about those people who just have been doing their job field for 15-20+ years? Doesn't experience make a difference? If you look in any Help Wanted section of any newspaper what do you see? "Experienced" That job doesn't care if you graduated with honors from the snootiest college in the US, they want someone they can throw into a position, and that person can do it. As for my answers on JA- they are all 100% based on real-life experiences that I have performed many times or, diagnosis that I have performed to get to the answer. I can't speak for every expert on every subject, but let's face it, even in your own personal life, you have an auto mechanic you just "trust", no? When your car breaks, you bring it back to that one shop, no? Yes you do, don't bullsh!t yourself. Did YOUR mechanic graduate college? Tech School? Don't know, do you? Ever been to that local garage near your house that the friggen Habib is running/owns? Had him fix your car? Do an Oil Change? Think Habib that barely speaks English graduated a US college? No way! But the Oil Change price was right, so you went there, huh?

I am going to have to agree with some earlier posts about the people b!tching are the people that were cut from JA when the "Certification Check" was initiated. Apparently, *YOU* were the bullsh!tters. I'm still there... huh, guess that means i'm a trained professional and my State and my organization Cert's as well as my 15+ years of hands-on experience checked out. (By the way, this background check is done by a 3rd party, not associated with JA at all, for those of you thinking JA has a hand in anyone passing the check). I have NO IDEA who Andy is, nor do i give a sh!t (can ya tell im a real mechanic yet? Part of Auto Tech training in my State is Swearing 101 - I sincerely apologize in advance, I'm just heated). I try my best to assist the customers the best I know how with their problems trying to save them a few bucks (like that one guy that posted and said he actually was helped.) There really are a lot of Certified (and verified) Techs on JA, and if you're here b!tching that there isn't, its because you got cut for being an uneducated loser. If you're as good as you think you are, and JA didn't accept what you had to offer- go take an ASE test. They're only $125/test and the application is available at ANY local parts store and open to ANYONE who wants to take the test. Ahhhh... what? dont want to take the test? Cant afford it? Other excuses? Excuses are for losers. Welcome to America 2010. You will need a Cert of some kind and if not- pray the Democrats stay in office, they love to pay Welfare to uneducated slobs.

Obviously my rebuttle here is pointed at that one d0uche bag that said all the Auto Techs there are not legit or certified or just copy and paste. Again, obviously, that was the shade-tree mechanic that was cut because he has NO certs, or an employer that'll say, "Yea, he was a great mechanic, sorry i lost him to the higher paying garage."

As for the one tw*t above who said the Experts stab each other in the back- lemme let you in on a little secret- One of our Techs has a severe medical condition, and a contribution fund was started by a great guy and he raised a TON of money to donate to this ill Tech. That sound like a bunch of backstabbers? The object of the game here is, first to the question and its yours. Some call it "friendly competition", sore-losers call it backstabbing. I will assume you have a old, slow computer and just got p!ssed off that you kept getting beat to the answer. Or, maybe you should put down the f*ckin donut, turn down Oprah in the background and concentrate on the JA customers. It's experts like you that were cut for a reason- becuase you SUCKED at it and we dont need you.

Now- for real people reading this- PLEASE do not let my apparent over use of swear words turn you off from the site. I give my PERSONAL PROMISE that neither I nor any of the other Techs there treat customers with this language or in ANY derogatory manner what-so-ever. Let's face it, in THIS particular forum, my job, my passion for helping people and my fun (as well as many other excellent Techs) were being slandered (no, im not going to get a lawyer, thats not my style, i'd rather just laugh at you reading this and fuming, contemplating what you will type as a rebuttle, when the fact is, i'll never log back in here to read it, becuase like I said before, YOUR opinion means absolute sh!t to me) and unfortunately, as a Tech with well over 15yrs, i tend to get a little heated and use cuss words. Doesn't your mechanic? Makes you feel like he's a regular guy, don't it? Never heard a mechanic say sh!t? A plumber say f*ck? A carpenter say God Damn it? Yes you have, dont bullsh!t yourself. Let me also clear up a couple other things- The person that said he made a deposit and never got an answer to his question: his question was "How do I change the muffler bearings in a 1974 AMC Gremlin" 1st- muffler bearings are made up, not real. 2nd- who still drives a 1974 Gremlin and if you do, where do you get it fixed in 2010?! For the person who said there is no visible "Contact Us" link- ummmm... it's at the bottom of the page, where EVERY OTHER site has it. Contact Us, FAQ, yep, they're all there. Again, put the donut down and scroll. If your fingers are too fat from excessive donut eating, 1-800-JENNY-10. Telling people that YOU cant find it, and "its not there" are two different things. I'd be willing to bet there are a ton of people out there with higher IQ's than yours... let them go check it out for themselves. For the guy that said he never got a refund- did you bother to read the FAQ? Ahhhh... no Mr. Poster, i did not because i am an ignorant slob of a person who just expects the world to wait on me hand and foot like they do at the Welfare office. Maybe I will have my 6yr old read it for me, and then break it down into small words so that i may understand it and re-apply for my refund (which we gladly return if you follow the directions like every other normal person does.) If you're an average, hard-working person just looking to get some advice and save some money by "doing it yourself", we can help! If you've got the IQ of a booger, then i would expect to see your post here (if i actually had the intention of returning) and good luck with that huge auto repair bill from the Dealer, who obviously knows you're a moron too, and is going to take you for a ride.

Anyway- take a stop by JA, and come check us out. Got a Check Engine light and want to know why? The Dealer will charge you almost $90 to tell you... we can tell you how to get the codes read for Free, and then help you diagnose and repair it! Not just copy and paste answers- real, personalized assistance! Don't believe the disgruntle idiots here- make your own evaluation! JA isn't like what these idiots describe, i promise you. Don't let uneducated slobs make desicions for you, figure it out yourself- you've got a brain, use it! Ever saw a movie that got terrible reviews, but you went to see it anyway and loved it?! Aha! My point exactly.

Ok. Enough rambling. I got my fustrations out. Don't knock something you are not a part of. You all sound like the geeks that didn't get invited to the cool-kid party. That party didn't suck, it rocked. You just say it sucked, because you weren't invited and from the outside looking in, you couldn't hear much! Got to have some sort of excuse for Monday morning, right? Join the cool-kid party and come get some cheap, effective, helpful and personalized help. In this economy, who doesn't want to save a buck?!

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#2 Consumer Comment

Not all Experts are fake...

AUTHOR: Ms. C - (U.S.A.)

I agree that many of the so called "experts" on JA are fooling customers.  When a deposit is placed, wait until the answer recieved is checked out.  It's not automatic that your money is taken.  If you're in doubt of the answer, don't hit the accept button until the information is verified.  If the expert keeps asking for his money, report him.  They are not supposed to do that.  Explain that once the answer is verified, they will get paid.  There's a new feature at JA.   Experts have to be verified.  This verifiction information will be on their Profile page.  If you were not satisfied, keep after them until you get a refund. Also, check your Experts qualifications before continuing dialog with them.  if you think you'd like another opinion, they will opt out and return your question to the batch for another Expert to take a stab at.  Remember, you allow payment when you hit the Accept button and not before.

As far as not reporting income to the IRS, well...that's their chance to take.  Personally...I think some of it should be reported anyway.  Just my opinion.

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#3 UPDATE EX-employee responds

Ex Expert

AUTHOR: Ex-Expert - (USA)

I used to work for JA. I quit because I got tired of the scam. I kept thinking things would eventually get better, that Experts would be Experts. I am an Honors Student in my last year of obtaining my English degree. I thought in the beginning it would be like the tutoring I do at school, but the reality of it is, those in the homework category help people cheat at school. I realized this too late. What I thought was model papers were being turned in. I then did some research and realized that Most experts were aware of this. They sent me something to verify my Expert status recently saying that I had to pay to be verified and then they would give it back to me in the answers I got accepted. I hated the system, and the fact that Experts are technically allowed to claw each other to peices in order to get the accept. I hate the stats. If I am doing all the work, why does JA take half the money? I could see 10 even 15 percent but even with my customer's choice and experts choice award I was only recieving 50. I only listed that I was a published author and a English Major, as well as that I did Tutoring, but there are others who write these model papers that are listed as Professors and Teachers ect, that thier papers pale in comparison to my own. Everything I listed was true and for the record, I report my earnings even tho JA refuses to show me as an employee. Something I have argued with Andy about, and have argued with him about the way he treats those experts who are real and do give good answers repeatedly, while he caters to new and often under qualified experts. I mean you didnt see me reporting on Medical things because I am not qualified, but I know several in my category that did, and reported on things that they knew nothing about. Hense why I quit JA. Good on you to report it Kim.


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#4 Consumer Comment

Contact info for justanswer?

AUTHOR: Beenthere - (U.S.A.)

This is just an observation, but it seems to me that any legitimate site will at least give you an option to contact them.

There is no obvious "contact us" button on Justanswer's website that I can find. So no phone number or email address or customer support?

If the site is consumer-friendly, Justanswer has the opportunity to provide all this information right here, right now, without registrations or paying fees.
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#5 Consumer Comment

Contact info for justanswer?

AUTHOR: Beenthere - (U.S.A.)

This is just an observation, but it seems to me that any legitimate site will at least give you an option to contact them.

There is no obvious "contact us" button on Justanswer's website that I can find. So no phone number or email address or customer support?

If the site is consumer-friendly, Justanswer has the opportunity to provide all this information right here, right now, without registrations or paying fees.
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#6 Consumer Comment

Contact info for justanswer?

AUTHOR: Beenthere - (U.S.A.)

This is just an observation, but it seems to me that any legitimate site will at least give you an option to contact them.

There is no obvious "contact us" button on Justanswer's website that I can find. So no phone number or email address or customer support?

If the site is consumer-friendly, Justanswer has the opportunity to provide all this information right here, right now, without registrations or paying fees.
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#7 Consumer Comment

Contact info for justanswer?

AUTHOR: Beenthere - (U.S.A.)

This is just an observation, but it seems to me that any legitimate site will at least give you an option to contact them.

There is no obvious "contact us" button on Justanswer's website that I can find. So no phone number or email address or customer support?

If the site is consumer-friendly, Justanswer has the opportunity to provide all this information right here, right now, without registrations or paying fees.
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#8 Consumer Suggestion

This site actually help diagnose my problem and save some money

AUTHOR: Tom - (U.S.A.)

I just thought I would add my experience of the site. I had a problem with my car and the mechanic pin-pointed the issue quickly and recommended a cheap replacement. This site is professional and not like some of these other question sites where you are bombarded with advertisements of Viagra / sildenafil citrate (like viagra blindness and preventing viagra heart attacks).
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#9 Consumer Suggestion

This site actually help diagnose my problem and save some money

AUTHOR: Tom - (U.S.A.)

I just thought I would add my experience of the site. I had a problem with my car and the mechanic pin-pointed the issue quickly and recommended a cheap replacement. This site is professional and not like some of these other question sites where you are bombarded with advertisements of Viagra / sildenafil citrate (like viagra blindness and preventing viagra heart attacks).
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#10 Consumer Suggestion

This site actually help diagnose my problem and save some money

AUTHOR: Tom - (U.S.A.)

I just thought I would add my experience of the site. I had a problem with my car and the mechanic pin-pointed the issue quickly and recommended a cheap replacement. This site is professional and not like some of these other question sites where you are bombarded with advertisements of Viagra / sildenafil citrate (like viagra blindness and preventing viagra heart attacks).
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#11 Consumer Suggestion

This site actually help diagnose my problem and save some money

AUTHOR: Tom - (U.S.A.)

I just thought I would add my experience of the site. I had a problem with my car and the mechanic pin-pointed the issue quickly and recommended a cheap replacement. This site is professional and not like some of these other question sites where you are bombarded with advertisements of Viagra / sildenafil citrate (like viagra blindness and preventing viagra heart attacks).
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#12 Consumer Comment

JA the real truth

AUTHOR: Darlene - (U.S.A.)

There is a lot going on at JA for sure. There are always problems with a setup like this, but keep in mind. There is a dark side, but there is a light side too. At this site there is back stabbing, between experts, but that has gotten better as time has gone on. There are bad answers, but there is some good talent over there too. The automotive section has some real top notch experts. So much so that professional mechanics who are stuck and can't figure out how to fix things are asking for and receiving help. There are new experts that don't know jack too. There is one thing for sure it is all about the money. If a customer leaves there with bad information and is happy, as long as JA made money JA is happy. They could care less if the information is correct as long as the customer is happy.

The Experts write the test questions used to test the future experts. This is like the blind leading the blind. The tests are a laughing stock for those in the know, they actually let in amateurs, and keep out talent because they are loaded with defects. Automotive is the number one money maker at JA and they don't have a single automotive expert on staff. It is amazing they have gotten as far as they have. But rest assured, with the bad tests, and no automotive experts on staff to oversee, it is just a matter of time before it all comes crashing down. It should be called Just maybe instead of just answer.

I heard that a group of former experts have gotten together to form their competition for JA, and the web site is going to be up by the end of August 09, called Just Answer Now, possiblly a better resource.

The first post under this section was raving about college. I like to say that college doesn't make a person. You can send a person to college who has no common sense, they will have no common sense after they graduate. Of the top 20 smartest people I know only 10 of them have higher education's. Some things cant be taught in class, that is why doctors have to be interns before they go into practice.
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#13 Consumer Comment

JA the real truth

AUTHOR: Darlene - (U.S.A.)

There is a lot going on at JA for sure. There are always problems with a setup like this, but keep in mind. There is a dark side, but there is a light side too. At this site there is back stabbing, between experts, but that has gotten better as time has gone on. There are bad answers, but there is some good talent over there too. The automotive section has some real top notch experts. So much so that professional mechanics who are stuck and can't figure out how to fix things are asking for and receiving help. There are new experts that don't know jack too. There is one thing for sure it is all about the money. If a customer leaves there with bad information and is happy, as long as JA made money JA is happy. They could care less if the information is correct as long as the customer is happy.

The Experts write the test questions used to test the future experts. This is like the blind leading the blind. The tests are a laughing stock for those in the know, they actually let in amateurs, and keep out talent because they are loaded with defects. Automotive is the number one money maker at JA and they don't have a single automotive expert on staff. It is amazing they have gotten as far as they have. But rest assured, with the bad tests, and no automotive experts on staff to oversee, it is just a matter of time before it all comes crashing down. It should be called Just maybe instead of just answer.

I heard that a group of former experts have gotten together to form their competition for JA, and the web site is going to be up by the end of August 09, called Just Answer Now, possiblly a better resource.

The first post under this section was raving about college. I like to say that college doesn't make a person. You can send a person to college who has no common sense, they will have no common sense after they graduate. Of the top 20 smartest people I know only 10 of them have higher education's. Some things cant be taught in class, that is why doctors have to be interns before they go into practice.
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#14 Consumer Comment

JA the real truth

AUTHOR: Darlene - (U.S.A.)

There is a lot going on at JA for sure. There are always problems with a setup like this, but keep in mind. There is a dark side, but there is a light side too. At this site there is back stabbing, between experts, but that has gotten better as time has gone on. There are bad answers, but there is some good talent over there too. The automotive section has some real top notch experts. So much so that professional mechanics who are stuck and can't figure out how to fix things are asking for and receiving help. There are new experts that don't know jack too. There is one thing for sure it is all about the money. If a customer leaves there with bad information and is happy, as long as JA made money JA is happy. They could care less if the information is correct as long as the customer is happy.

The Experts write the test questions used to test the future experts. This is like the blind leading the blind. The tests are a laughing stock for those in the know, they actually let in amateurs, and keep out talent because they are loaded with defects. Automotive is the number one money maker at JA and they don't have a single automotive expert on staff. It is amazing they have gotten as far as they have. But rest assured, with the bad tests, and no automotive experts on staff to oversee, it is just a matter of time before it all comes crashing down. It should be called Just maybe instead of just answer.

I heard that a group of former experts have gotten together to form their competition for JA, and the web site is going to be up by the end of August 09, called Just Answer Now, possiblly a better resource.

The first post under this section was raving about college. I like to say that college doesn't make a person. You can send a person to college who has no common sense, they will have no common sense after they graduate. Of the top 20 smartest people I know only 10 of them have higher education's. Some things cant be taught in class, that is why doctors have to be interns before they go into practice.
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#15 Consumer Comment

JA the real truth

AUTHOR: Darlene - (U.S.A.)

There is a lot going on at JA for sure. There are always problems with a setup like this, but keep in mind. There is a dark side, but there is a light side too. At this site there is back stabbing, between experts, but that has gotten better as time has gone on. There are bad answers, but there is some good talent over there too. The automotive section has some real top notch experts. So much so that professional mechanics who are stuck and can't figure out how to fix things are asking for and receiving help. There are new experts that don't know jack too. There is one thing for sure it is all about the money. If a customer leaves there with bad information and is happy, as long as JA made money JA is happy. They could care less if the information is correct as long as the customer is happy.

The Experts write the test questions used to test the future experts. This is like the blind leading the blind. The tests are a laughing stock for those in the know, they actually let in amateurs, and keep out talent because they are loaded with defects. Automotive is the number one money maker at JA and they don't have a single automotive expert on staff. It is amazing they have gotten as far as they have. But rest assured, with the bad tests, and no automotive experts on staff to oversee, it is just a matter of time before it all comes crashing down. It should be called Just maybe instead of just answer.

I heard that a group of former experts have gotten together to form their competition for JA, and the web site is going to be up by the end of August 09, called Just Answer Now, possiblly a better resource.

The first post under this section was raving about college. I like to say that college doesn't make a person. You can send a person to college who has no common sense, they will have no common sense after they graduate. Of the top 20 smartest people I know only 10 of them have higher education's. Some things cant be taught in class, that is why doctors have to be interns before they go into practice.
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#16 UPDATE Employee

JA -- A platform connecting people and Experts

AUTHOR: Justanswer Rep - (U.S.A.)

JustAnswer is the largest Expert answer site with more than 15 million registered users and approximately 20 thousand Experts, who help make sure that their peers are who they claim to be through our Prove It or Lose It policy. The five-step screening process is as follows:
1. Tests: We implement tests for each specific category, i.e. A Real Estate Law test that's different than Immigration Law. Traditionally only 1 in 10 applicants makes it past the test.
2. Stages: If the Expert passes, typically they start off with a limited account that we call Stage 1. They have a number of restrictions on their account, which are removed as they progress up the ranks.
3. Peer Reviews: All Experts are evaluated by their category peers.
4. Customer Feedback: If Experts receive excessive negative feedback from customers, they are banned from the site.
5. Prove It Or Lose It: We take a similar approach to eBay. Suspicious Experts are asked to prove their stated credentials to a third- party credential checking company. If they refuse the credential check or fail, they are banned from the site.

Experts consist of Doctors, Lawyers, Mechanics, Veterinarians and CPAs to name a few. On the right-side of the homepage, under the Meet The Experts column, clicking on See More Experts shows JustAnswer Experts that meet these qualifications.

Since the site serves as a platform, we do not issue 1099s to Experts. The burden of reporting rests solely on the Experts.

For more information, please email our Customer Service department at info@justanswer.com.
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#17 Author of original report

Well done Andy!! But you need a few more mouse traps......

AUTHOR: Kim - (U.S.A.)

Well, well, well. Andy, you did really good! You went to see a real attorney, got great advice and kicked the non-experts out of legal. Well done. But Andy, you know the story about when the cat's away? Guess where the mice are playing? Since when is CSI guy a health expert? He sure can answer a ton of general questions, who can't with the help of the Web? But now he's in Health with Chase and Walt to follow? Andy, does medial malpractice mean anything to you? I realize Karl the bully FP won't do anything as the mentor because he and CSI guy were site bullies together in another life. So he'll turn his back when FBI phony sneaks in to answer a few questions and sneaks back out again.

Andy, you must do better than this. You are paying your administration to keep an eye on all this and they have missed it for days. You may want to talk to your attorney about non-medical experts pretending to be doctors and nurses. This could cost you big time if someone overdoses or does not get the correct medical attention and takes bad advice from one of these TV trained docs.

Remember the commercial disclaimer I am not a real Doctor, but I play one on TV? Andy, you are too young to remember this, BUT 25 years ago even the people on National TV knew damn well to get that disclaimer up there. And they did. And still do. You might want to get the reins back on this one as well. This could cost you a lot more than bad advice in legal; this could cost you JA and your reputation. I wouldn't sit on this very long Andy, one death and you are bye-bye. Sick people who are desperate can and will do desperate things. Get the Real Docs and Nurses to run Health and everyone else out. You might want to seriously think about the grandfathered experts. It's amazing how in 3 years, just being on the JA site, they have becomes legal consultants, health experts, writers, editors, pet experts, psychologists, world travelers, expert dog breeders, forensic CSA expert/expert sworn witness who testified in over 200 cases WOW!, even Mulder and Scully never had that many shows, or CSI for that matter. And he graduated in 1992 and already retired? Has been on JA for 3 years, let's think this through..I think..I smell a rat.

Andy, get out your creditably ruler and take some serious measurements. Some of these people have to go once and for all. Handholding them is going to cost you dearly, sooner or later and it is not worth it. Ask yourself what the Donald would do. And he would clean house once and for all. The next words out of your mouth should be "You're Fired" to those that are frauds and threatened the intregrity of the site. You are on a roll now to make JA a world-wide credible site with real licensed professionals and college classroom educated experts, stay on the directive Andy. You have everything to gain by going first class.

PS. Make the experts get rid of the stupid avatars that makes the site look adolescent. Use a real name, profession, title or lose it. Could you take someone seriously that uses numbers or cutesy titles? PLEASSEEEE, this is not vanity license plate time. Everything matters Andy, and appearance and credibility is everything. I'll be back. Good luck.
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#18 UPDATE Employee

So you know me.......why hide your own identity?

AUTHOR: A Friend - (U.S.A.)

I guess that is the 64 million dollar question is it not.......if you are such a stand up girl how is it you feel you need to hide who you are? Is it maybe because you are afraid? Or is the real truth of the matter is you are ashamed that you were banned and have so little recourse but to come here and try to belittle those who have succeeded where you have failed?

Again.......unless you have insider information you know nothing about me. All you know is that I work as a expert and refuse to list everything about myself. Again the reason why is to prevent sociopaths from stalking me online, your behavior is indicative of why I choose to not put myself out there.

I again will not get into a personal school yard attack of name calling. You say you want to fix the issues at JA but all I see is a bully who picks at people in the hopes of making themselves look more intelligent and worthy. As far as everyone knowing this is me please, I do think that was quite obvious lol.

I have nothing to hide, my question is why are you hiding?

Since you have nothing better to offer other then assumptions and name calling this is going no where. I will not respond again no matter what you say as there is no real point you are making. When you can offer something up better then "Oh my someone may not be paying there tax's" Or "So and so is a________" maybe we can talk like adults.
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#19 UPDATE Employee

A Fraud by any other name is still...

AUTHOR: Kim - (U.S.A.)

Dear(sic)Friend, it only took me a few minutes of reading your post to learn your identity. The poor grammar and syntax is a total give away as well as your lack of ability to use proper punctuation. Do you have a thing against Capitols and commas? You do it all the time in the Lounge, and last week was something amiss? Only a Waltism of what not to do to the English Language is that obvious. And please don't threaten me with a lawyer, it only pontificates how ignorant you are about the law and it's application. But then, you would not know that. See, an education does pay off, something you would NOT know from experience.
I take no issue with the right to bear arms. In fact I have hunted and belonged to the NRA with my family since I was a teenager. My point was that with all options, you needed to post your pic on the Lounge holding a rifle. I was guessing it was you and...hook, line and sinker!! Now WE all KNOW your identify and it was that easy. No lawyer would have fallen for that. Again, your lack of real experience and intelligence betrays you again. In the real battle of the wits, in that game you would never even make batboy.

We? NO me. I am the "disgruntled Expert" that is sick of those that have NO business being on this site. Jumping into cats because they are Andy's posse and know how to cut or paste or research answers they know nothing about. You, yourself, have successfully learned to mimic, repeat and imitate, other Experts answers for 3 years. You have repeated yourself over and over in the Lounge that you are a "real "Expert and you don't need any college or an education. I know all about the "Prove it of Lose it" by March 1st, since oh witty one I am a banned Expert. lol My goodness, were you just born with these pearls of wisdom and natural legal and superior health knowledge? Did you become an expert in relationships and parenting because you are married? Please, save us all from more b*** and call it is what it is. In real life you would be exposed as a fraud and be on the mal-practice hot seat which brings fines and jail time. YOU practice law and don't tell me to split hairs by suggesting you give advice. The only THING you can LEGALLY do is to tell the customer to see a REAL lawyer or a REAL doctor. Anything other than that is FRAUD!! ONE has to have specific training and skills to be a good lawyer or nurse or doctor or mechanic or a Vet or a CPA or anyone that practices good professional skills. None of which you possess. You are a fraud, you will always be one, and like all question-answerers on JA that do NOT have real certifications, real licenses and REAL education, you will never convince anyone differently. Anyone reading your posts can see you don't even have a 5th grade level of writing skills...and you give legal and health advice? Give it up FRIEND, you are not smarter than a 5th grader. But you pretend to be.
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#20 UPDATE Employee

Laughable at best!

AUTHOR: A Friend - (U.S.A.)

I am the expert Mr. Disgruntle is talking about........love the slander! Since you fail to know who I am I sure hope your lawyer can dig you out of this one! What he fails to mention is he is again Assuming.......since I refuse to post my creditials online due to Identity Theft and of course unscrupulous people such as this the poster assumes that I have no background.

The real facts people you will not hear from him or the pretend employee above......Just Answer has begin banning experts who lied on their profiles, amazing days after this expert and others were banned (From doing the exact things they claim others are doing) these posts started up.

I choose to stand up for Just Answer and the experts who spend their time, energy and knowledge to help others. When the poster talks about the money made he doesn't mention the experts that answer questions for no fee or the experts who donate JA money to Charity's, other experts in need and other worthy causes which he would have no real knowledge of.

As far as a picture of my gun.......well yes I am a country boy and am a believer of my right to bear arms, I guess the poster feels those rights are something to be ashamed of. I do not.

I refuse to get into a battle of wits with some one who has come so ill equipped! This matter has nothing to do with his personal views or mine for that matter. The thousands of satisfied customers speak for themselves at which any consumer can go to the site and see. At the end of the day JA has and continues to be the best Question and Answer site on the web. As for speaking of the experts so candidly, this only shows me and others with any common sense that you have a ax to grind. Go ahead and insult myself and others if it makes you feel better at the end of the day you have already shown everyone who view this that you are not a person out to warn anyone but someone who is angry, scared and has so little to do that you seek out to destroy what you can not have.

Reminds me of the story of the fox and the grapes.........
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#21 Author of original report

Thanks Timbo!!! Nice to KNOW a REAL Expert is at JustAnswer

AUTHOR: Kim - (U.S.A.)

Hi Timbo! Thanks so much for your response and honest thoughts! I really appreciate you taking the time to write and tell it like it is. There is another thread here at Rip-Offs that 2 people at JA have tried to respond in JA's/Andy's defense. A Happy and Contented Expert, a dog breeder and Mod answered first and then she was Offended(LOL). But the real corker is A FRIEND, who claims to be a legal, health, pet, realtionship, parent, and more to come, Expert. I think you might like to read it and comment.



I think you will remember him in the Lounge with his picture holding the rifle like a Montana Supremist a few years ago. He and his wife came on as a team until he learned the ropes and howto BS the customers. He spent over a year reading and copying answers when he wasn't cutting and pasting. Now all he does is repeat the memorized answers and away he goes. He is a high school grad at best. Judging from the syntax, punctuation, grammar and grade level of the words, he is NOT smarter than a Fifth Grader. BUT he is giving out legal and Health advice that is some serious stuff.



In every State is it illegal to practice medicine or law without a license, and here he is Timbo, doing it everyday. Would you take your wife or kids to someone that didn't have a license to practice medicine? Oh, I forgot, he is an advisor or consultant, don't you think that person should have completed an education in both fields before they are allowed to be an Expert? Like you being a Master Technician. You know your stuff. If anyone was to pick who they would bring their car too for a real expert, if would not be me,they would be banging on your door in a heartbeat. Which brings me to someone that concerns you!!!



MS Chase is now a Car Expert, and she is NOT a certified mechanic or professional car person. The only thing she is certified to do is look-up the answer and cut and paste. What VoTech did MsChase go to in the last 2 years when she wasn't on JA...oops, that never happened. I bet you A FRIEND follows her in a heartbeat. You may want to have a talk with Andy, as these two along with Joe (CSI guy) seem relentless to answer questions they have no clue about to get that powerful few dollars. You might like to know that A FRIEND, did over $550, on JA not too long ago on a Sunday and he complained in the Lounge that it was slow!!! Must be nice to be paid and be such an educational fraud. Like you mentioned, the wanna-bees that are part of Andy's posse, are there to stay. Anyway, I would like your take on the other thread and feel free to pass this one around. I think a few more people need to see it and I would appreciate you giving it to those that could benefit from it. Maybe even the ones mentioned. Thanks Timbo, nice to know someone else sees the clear and honest truth and has real brass ones as well!!! Kim
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#22 UPDATE Employee

Hey Thanks

AUTHOR: Timbo - (U.S.A.)

I been working for JA since Andy started it and you got it so right Kim. I don't know who does and who doesnt but I know I report my income from JA and I put the name Just Answer and Andys name too so they know. Nothing hidding here. I just get pissed to with all the experts coming in and the big deal about verifying us all. So while I sit with my Masters Tech certificate doing real work these yo mans get to come in, screw answers up like no tomrrow and get an accept. Andy don't care. The moneys going in his direction nomatter what.



Listen to to what they are saying Andy. Get the dirtbags that say they are what they aren't the hell off the site and let us peopls that know what were doing, get it done right. I know the people not telling the IRS. The ones that think they're the big shots when they don't know anything, Neither does the customer. That the only reason you're getting the accepts. To many fakeers and liars and not enough honest people. The customers trust us..I don't trust you fakers. Andy shouldn't trust you fakers. I seenthe pics. too Kim mentioned. I know you all.



I hope this stuff here works and Andy gets his act together, You got more original people on JA taking money from innocent customers with nothing to back up who they say they are and the whole JA crew just sits there watching it happen. Bunchs deadbeats. Come on Andy. Do it right. You want a real site or you wanna keep it fake like it is now?



Get some people in JA that know what they're doing Andy. From the top to the experts at the bottom. Less questions, more lousy experts. Doesn't make sence.



Would I recommend JA. No way. I'd never tell a friend or family to go somewhere and pay for wanna be anythings.
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