- Report: #1042080
Report - Rebuttal - Arbitrate
Complaint Review: JustAnswer.com aka Pearl.com
JustAnswer.com aka Pearl.comInternet, California United States of America
JustAnswer.com aka Pearl.com answernest,answerbag,Eanswers Scam Fake Bogus Factual errors fake experts fraud credit card skimming scams Internet, California
*REBUTTAL Owner of company: Wow
*UPDATE EX-employee responds: 548 complaints closed with BBB in last 3 years losed ComplaintsAdvertising / Sales Issues59Billing / Collection Issues226Delivery Issues13Guarantee
*Author of original report: Why disregard the factual errors noted?
*UPDATE Employee: pictures
*UPDATE EX-employee responds: JustAnswer.com Pearl.com experts are bogus and rude as can be!
*UPDATE Employee: Terminated Expert
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Billy AKA billy1961
I know this question has been posed here a couple of times, but I'm still a bit unclear. I am replacing my Honeywell S86H Pilot Module with a Honeywell S8610U3009. This is going on my Burnham Gas Boiler. On the new module (S8610U) there is a terminal connection marked TH-W which is not present on my old module (S86H). I was told to take the 24V cable and split it so that it goes into both the 24V terminal, and the TH-W terminal on the new module.
THE 24V GEOUND IS 24 V COMMON AND YOU DO NOT WANT THE WHITE WIRE GOING THERE AS IT WILL BE A DIRECT SHORT, THE WHITE WIRE IS ELECTRICALLY HOT IT IS FROM THE THERMOSTAT, IT IS NEVER TO BE OUT TO A GROUND, 24 V COMMON IS FINE TO GROUND AS IT IS GROUNDED AT THE TRANSFORMER VERY OFTEN.
Is this the correct procedure? Also, does it make a difference which cable (red or white) goes in to the 24V(GND) terminal and 24V terminal?
YES, THE 24 VOLT COMMON GOES TO 24V GND
LOOK AT BILLY ASK IDIOTIC QUESTION, HE IS A MAGAZINE MECHANIC UNABLE TO ANSWER WITHOUT HIS ARCHIVED ACCEPTED ANSWERS WITHOUT KNOWLEDGE OF THEORY AS EVIDENCED SO OFTEN NO WAY HE COULD TROUBLESHOOT EFFECTIVELY
WHILE THE OPPOSITE SIDE OF POWER 24V HOT FROM THE 24V COMMON IS SENT TO THE THW TERMINAL
Any help on this matter will be greatly appreciated!
Type of HVAC: Heater &
Model Number: S8610U
Billy replied 2 days and 4 hours ago.
The red and white you mention..is that the "y" splice to feed 24v and TH-W?
Customer replied 2 days and 3 hours ago.
Well the red and white are two wires that used to go to the 24V(1) and 24V(2) terminals on my old S86H. I assume that they need to go to the 24V(grnd) and 24V terminals with one of them "y" spliced to go to the TH-W terminal as well. I am just not sure which one to splice.
Billy replied 2 days and 1 hours ago.
White is common and red will be 24v which is the one to splice. If you have a meter you can test but as long as everyone followed the color code, red is the wire to splice.
WOW ALLEGED EXPERT BILLY EVIDENCES ANOTHER IMBECILE POSTING OF INCOMPETENCE!
HE CLEARLY NEVER WAS A TECHNICIAN! HE THINKS COMMON CANNOT BE GROUNDED, HE CANT WIRE A FAN MOTOR OR COMPRESSOR WITHOUT QUOTING VER BATIM CUT N PASTING, HE HAS NO IDEA THE COMMON AND RUN TERMINALS ARE WHERE THE LEGS OF POWER GO! HE RUNS LINE 1 TO RUN AND RUNS LINE 2 TO THE CAPACITOR! LOL IGNORING COMMON
HE HAS BURNT OUT SEVERAL CUSTOMERS BOARDS AND MOTORS OVER THE LAST 4 MONTHS, THE FUNNY THING IS HE GETS RATED BY CUSTOMERS WHO ARE CLUELESS AS TO WHAT THEY GOT WAS ACCURATE, WHICH IT USUALLY IS SINCE HE USES ARCHIVED ANSWERS, HOWEVER WHENEVER THE NEED TO DEMONSTRATE EXPERIENCE AND EXPERTISE WITH WIRING HE MUST RESEARCH AND QUOTE THE DIAGRAM HE HAS NO GRASOP OF THEORY WHATSOEVER, ANYONE WHO DOES NOT KNOW COMMON IS GROUNDED IS A MAGAZINE MECHANIC!
THIS IS WRONG, IF YOU SPLICE THE 24V HOT LEG IT WILL BE HOT CONTINUOUSLY, WHITE IS ELECTRICALLY RED 24 V HOT LEG, THE WAY BILLY SAYS WILL BE A DIRECT SHORT
Customer replied 2 days and 1 hours ago.
ok I will make the connections and test it this afternoon,
Billy replied 2 days and 1 hours ago.
another billy idiot post
promoting A LINK NOW TOO
BILLY MADE NO MENTION OF CLEANING TUBING PORTS ETC! JUST THE MOTOER WHEN IT WILL BE OBVIOUS IF THE MOTORS BAD!
PRESSURE SWITCHES DO FAIL!
BILLY TELLS CUSTOMER TO FEEL INDUCER MOTOR TO SE IF RUNNING OR TAKE AMP DRAW! THE MOTORS EXPOSED AND VISIBLE AND EASILY DETERMINED WITH EYES CLOSED WHETHER ITS RUNNNING OR NOT!
HERE BILLY NEVER TELLS CUSTOMER ABOUT CLOGGED PORT !
HERE BILLY SAYS W AND E AUX ARE WHY THE COMPRESSOR WONT RUN LOL
Im sorry, but its kind of new to me answering questions I love to make the repairs by hand but im trying to get better online where I cant see the unit so don't feel bad at least you are willing to try.
I really beleive the transformer is bad if you happened to short the common wire for tstat,or the control board is bad.
rpen7111[OPTED OUT] (Offline)
Please allow me the time to do my best to help with your question before rating me.thank you.
rpen7111[OPTED OUT] (Offline)
EXPERT RPEN7111 SAYS,.....
I really believe the transformer is bad if you happened to short the common wire for tstat
3 JustAnswer.com, Pearl.com experts saying you short a transformer by grounding the common leg.
The transformers 24v common leg is grounded at the transformer! not on just this but on every unit! this is ridiculous they do not realize this and say this evidencing the expertise is poor on JustAnswer.com aka Pearl.com for HVAC!
THE 24V COMMON IS GROUNDED AS IT IS ON EVERY UNIT!
I am not extremely versed in the zoned systems, but this wiring looks like it is a stand alone system.
I am leaning towards the new EIM you got was faulty if you have everything wired as instructions show,that buzz just should not be there.The VA is volt amps that a transformer is rated at inside the furnace where the 40 va is .but it seems unlikely that the EIM is causing the need for a larger capacity transformer.
I do believe you need a new EIM but it is possible the old transformer is weak.
if you have an amprobe you can twist your w wire going to furnace around a screw driver ten loops pull the screw driver out and hang the amprobe around the wire turn the unit on when the call for heat begins read the amps it draws if anything close to .40 replace the transformer.Its the unit of electrical load being used you know if the full load was being used that the transformer produces,it would blow the fuse in the furnace control board or overheat the transformer.
THIS IS SO PATHETIC A TRANSFORMER IS RATED BY VA's THIS MUCH RPEN GOT RIGHT, HOWEVER A 40 VA RATED TRANSFORMER WILL HANDLE
40VA/ 24 VOLTS = 1.66 AMPS!!! NOT .40
FOR CONTINUOUS SUBTRACT 20% SO 1.3 aMPS IS THE ACTUAL MAX RATED LOAD A 40 VA TRANSFORMER WILL HANDLE CONTINUOUSLY
THIS IS RIDICULOUS!
A 10 WRAP LOOP IS NOT REEQUIRED IF YOU USE PROPER SETTINGS
OR A DIGITAL AMP METER!
HERES ANHOTHER INCOMPETENT POST
Expert: Billy replied
This unit has no E terminal for what we classify a emergency heat. But it does use the electric heat. In the TH6220 this requires putting a jumper between E and Aux terminals.
I have to go offline for the evening. But if you have further questions I will gladly pick them up in the morning.
MORE BILLY BULLSHIT SHOW ME WHERE AUX GOES TO E ON THIS STAT!
BILLY SIMPLY FABRICATES FACTS AS DOES TIM!
FocusPRO TH6000 Installation Manual.PDF
THIS FURTHER EVIDENCES THE LACK OF TRUE EXPERTISE IN HVAC.
SAD AND PATHETIC ,NOTICE BILLY HAS NO PROBLEMS WITH THIS GIBBERISH THIS DESTROYS ALL CREDIBILITY!
AND IT JUST CONTINUES!
913 708 4142
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This report was posted on Ripoff Report on 04/10/2013 03:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/JustAnswercom-aka-Pearlcom/Internet-California-/JustAnswercom-aka-Pearlcom-answernestanswerbagEanswers-Scam-Fake-Bogus-Factual-errors-1042080. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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