JustAnswer.com Is A SCAM justanswer.com justanswer Andy Kurtzig fake experts Sausalito California

It's true that there are some wonderful EXPERTS who are well qualified. I cannot speak for your category. My work involves reviewing Internet sites. Just Answer/Pearl.com does in fact have EXPERTS who are FRAUDS. Take JenHelant who states that she has a degree in psychology. WHAT????????? She has a BA with a major in psychology. Customers who have her answer their questions would probably think that she is a psychologist. FRAUD. Then what about Kate McCoy --- she constantly interferes in this customer's therapy sessions --- grossly unethical --- a total violation. What about a car mechanic who answers peoples psychological questions on Agony Aunt --- YES --- a car mechanic answering those questions --- again, unethical. And, moreover, someone from Just Answer/Pearl reported back that everyone is verified. A BA in psychology is a verified expert??????? Yah, sure. Andy Kurtzig only cares about the money. He'll keep people who will get ACCEPTS so he can get paid. Those so-called experts will give the customer answers that they want to hear not what is an ethical answer that sometimes a customer doesn't like to hear. They do have experts that are well qualified but they are not unethical like Kate McCoy intervening in people's therapy or Jenhelant who is a BA in psychology (HA HA LOL - what a joke -- Customers should be made aware of that. OR ... a car mechanic answering an Agony Aunt question.

So, again, you are so very right there are many experts who are very well qualified but what is a customer to do when they don't even know that the person answering their question is a TOTAL FRAUD.

After slogging through most of the posts I looked up JustAnswer on the Better Business Bureau. They received the organization's highest rating of A+.  BBB received 149 complaints over the past 36 months and 140 were resolved.

Seems like a great record to me.

I think you need to check a little better. Every expert on just answer has to be varified by a third party company. I think that a scam is more like having to pay a bunch of money to a mechanic, doctor or lawyer for a simple answer. Whereas at just answer your answer is as little as $9

I think you need to check a little better. Every expert on just answer has to be varified by a third party company. I think that a scam is more like having to pay a bunch of money to a mechanic, doctor or lawyer for a simple answer. Whereas at just answer your answer is as little as $9

I am one of the legal experts at Just Answer. I had to prove my credentials to them. Every legal expert is an active licensed attorney, and I do not know what this person is complaining about.

Hello, I find this type of report offensive because I do not believe you have done proper research to make such allegations. I am sure your report has some truth to it, however I can assure you some of the experts in some of the categories are real experts such as myself. I am an electronics technician with 25+ years experience who recently found myself unemployed and believe me, I am not participating in JustAnswerJustAnswer for the money (it does not pay much for the time we put into answering peoples questions). In fact, many people gain from our years of knowledge, and never click on the accept the answer button so we don't even get a dime.

When I signed up as an expert in the electronics category, I was given a test of my knowledge, designed by my expert peers before I was accepted. I have answered many questions by people who did not want to spend the $50 checkout charge a local repair shop (non refundable) would charge to diagnose a problem, many of them offering a messily $9 or $15 to pick our brains. Some take the info and never pay, since the info is given without any commitment on their part.
Who then is the ripoff.

Now, I have to admit when I see someone who claims to be a doctor, nurse, or Vet, you have to be suspicious because why would they be willing to spend their time on the internet, when they have the potential to make a real living in a real practice(getting rich in fact). I also have been furious when I see someone asking a question like(and this is no joke) "hi, my dog accidentally strangled itself (no doubt do to their neglect) and now he is bleeding through the eyes, what should I do? Are you kidding me? Take him to the Vet you idiot!!! (Sorry I am an animal lover)

Me, I am currently seeking another job and have some time on my hands, so I don't mind answering questions about why someone's stereo is shutting off to make a few extra bucks, and I do mean a few, besides it is fun helping people, but it is frustrating that so many people don't bother to click the accept button to pay that $9 or $15 bucks for our advice. I can't speak for the rest of the categories but I know from reading the advice of the fellow electronics experts on the site, that most are helpful and they do know what they are talking about.

Keep in mind, there are plenty of forums that exist out there for people who are passionate about their interests like pets, electronics, hobbies, so people can gain information from people who know more about the subject than they do, so they can gain knowledge. I am sure from being on them, that there is some mis-information as well. People have to use common sense when they seek legal or medical advice. Do not shift the blame from those people, to a website designed to be helpful(and they make money,I am not that niave) just because some people either are too stupid or cheap to seek a well known professional in their area, on real important matters.

The point is, just because someone asks a question about how they can fix a problem, and then advice is given that they are incapable of doing, does not mean they have been ripped off. People should have common sense that they cannot fix a plasma tv, even if someone can tell them what is wrong with it. Just like a doctor could tell you you need open heart surgery after a heart attack, but does that mean you can perform the surgery? Don't be so stupid to ask that sort of question to begin with.

I am a technical person by nature, not a journalist, so feel free to fix my mis-spellings before posting this. Please post though since I have taken the time to write this.

Thanks'
Paul S

JustAnswer is the largest Expert answer site with 20 thousand Experts who help make sure that their peers are who they claim to be through our Prove It Or Lose It policy. The five-step screening process is as follows:
1. Tests: We implement tests for each specific category, i.e. a Real Estate Law test is different than an Immigration Law test. Traditionally only 1 in 10 applicants makes it past the test.
2. Stages: If the Expert passes, most start off with a limited account that we call Stage 1. They have a number of restrictions on their account, which are removed as they progress up the ranks.
3. Peer Reviews: All Experts are evaluated by their category peers.
4. Customer Feedback: If Experts receive excessive negative feedback from customers, they are banned from the site.
5. Prove It Or Lose It: Suspicious Experts are asked to prove their stated credentials to a third-party credential checking company. If they refuse the credential check or fail, they are banned from the site.

On the JustAnswer site are Experts who are doctors, lawyers, mechanics, veterinarians and CPAs. On the right-side of the JustAnswer homepage, under the Meet The Experts column, click on See More Experts (bottom right-hand side of the page) to view Experts that meet these qualifications.

Experts on JustAnswer help people every day, at all hours, 24/7. For more information, please email our Customer Service department at info@justanswer.com.