• Report: #657702

Complaint Review: JustAnswer.com

  • Submitted: Tue, November 02, 2010
  • Updated: Sun, February 26, 2012

  • Reported By: Ana — Massachusetts United States of America
JustAnswer.com
Internet United States of America

JustAnswer.com Andy Kurtzig Andy Kurtzig, JustAnswer, Scammed, fake customer support phone line, non-responsive, Internet

*Consumer Suggestion: 100% satisfaction policy

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I was made to pay $44 to this 'company' in 'good faith'.  They claim that their response time is usually within an hour.  I had to wait about ten hours, and even then it wasn't the person I paid for.  All he said within the same minute was that he'll opt out.  It has been twelve hours since I posted a question.


Their customer service phone number is a lie.  It hangs up immediately after you get through the premade voice recording of the person greeting you.



I was so stupid to have paid $44 for a service that guarantees everything and delivers absolutely nothing.

This report was posted on Ripoff Report on 11/02/2010 12:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/JustAnswercom/internet/JustAnswercom-Andy-Kurtzig-Andy-Kurtzig-JustAnswer-Scammed-fake-customer-support-phone-657702. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

100% satisfaction policy

AUTHOR: Herrería de Casas - (USA)

At JustAnswer, we want to ensure all customers are 100% satisfied with their experience, as such, your transaction on JustAnswer is backed by a 30-day refund policy.  Please review our Terms of Service for more details:  http://ww2.justanswer.com/terms-service-0
 
In the event you have not recieved a response from an Expert, we ask that you please check your MY QUESTIONS page first to see if there is a response waiting for you.  You may be surprised how often that happens. :)
 
To see if an Expert has replied to or answered your question, please click the following link:  http://www.justanswer.com/my-questions.aspx
 
If the charge occurred less than 30 days ago and you would like to request a refund, you may do so by clicking the link below. Refund requests are generally processed within 24 hours. However, it can take anywhere from 3-5 business days, depending on your bank, for your funds to be made available in your account.

To request a refund, please click the following link:  http://www.justanswer.com/refund/refund.aspx
You may also contact our Customer Support team at (888) 587-8220.  Our team is available to answer your calls 24/7.
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