• Report: #776463

Complaint Review: JustAnswer.com

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  • Submitted: Tue, September 13, 2011
  • Posted: Wed, September 14, 2011

  • Reported By: ourblueface — La Jolla California United States of America
JustAnswer.com
Internet United States of America

JustAnswer.com Not only did the electronics technician not solve my problem, I was automatically billed by PayPal for telling him so. Moreover, I was signed up for a continuing subscription for their service, and ha JustAnswer just milks Internet

*Consumer Comment: AUTHOR: ourblueface - La Jolla (United States of America): An Absolute Fool

*Author of original report: Apologies to JustAnswer.com

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Not only did JustAnswer.com technician not solve my problem, but I was automatically billed through PayPal for telling him so (whereas I was supposed to be given the right to decline billing). Moreover, they signed me up for a continuing subscription (for $29 per month) and claimed I had done it. I wasted much time canceling out the subscription with PayPal. Beware the JustAnswer/PayPal combine, which like the agricultural machine is set up to harvest your money. 

This report was posted on Ripoff Report on 09/13/2011 07:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/JustAnswercom/internet/JustAnswercom-Not-only-did-the-electronics-technician-not-solve-my-problem-I-was-automat-776463. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

AUTHOR: ourblueface - La Jolla (United States of America): An Absolute Fool

AUTHOR: This Is The Truth - (USA)

POSTED: Tuesday, September 13, 2011
Why did you post this without even waiting on them to come through for you.  This makes you an absolute fool
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#2 Author of original report

Apologies to JustAnswer.com

AUTHOR: ourblueface - (United States of America)

POSTED: Tuesday, September 13, 2011
These folks came through with a refund of the fee charged, and I should have been more patient in awaiting an outcome. I believe their web site and interface with PayPal could be improved to avoid such problems, but there is nothing like good customer service to compensate for such deficiencies.
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