- Report: #1121378
Report - Rebuttal - Arbitrate
Complaint Review: JustCloud
JustCloud Just Cloud Bait & Switch! They DO NOT honor the contract that was agreed upon Internet
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I signed on with JustCloud on a 2 year contract. The contract clearly stated that at any time, I could cancel the service and would recieve a pro-rated refund of the remaining time left on the contract.
After 1.5 yrs, I decided to cancle and asked for the pro-rated refund.
JustCloud responded with an email asking why I wanted to quit (fair enough), offering me a free year if I continued (fair enough), and that my account would not be cancled unless I responded (not fair!)
I responded that I wanted to cancel now, I wanted my refund, and I explained that I already had other services to accomplish what I needed.
JustCloud replied back with another offer of more storage (fair enough) and that my account would not be cancled unless I responded (not fair!).
This went on about 3 more times with JustCloud 'upping the antee' and not canceling. I was almost at the point of getting ugly with them.
When I asked where my refund was, JustCloud stated "we only have a 30-day money back guarantee". I responded that is not in the contract I signed. They responded with "nothing we can do - we have to follow our terms".
This report was posted on Ripoff Report on 02/06/2014 07:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/JustCloud/internet/JustCloud-Just-Cloud-Bait-amp-Switch-They-DO-NOT-honor-the-contract-that-was-agreed-up-1121378. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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