• Report: #963825

Complaint Review: JustDeals.com

  • Submitted: Fri, November 02, 2012
  • Updated: Fri, November 02, 2012

  • Reported By: bfor7754 — Winterset Iowa United States of America
Internet United States of America

JustDeals.com Sent me faulty item, authorized return, now they won't refund or exchange. Internet

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I purchased a refurbished Sylvania 7" Wireless Mobile Internet Device back in June and as soon as I received it I opened it but they had either sent me the wrong charging cord or the unit was defective because I could not even plug it in to verify that it worked., I had purchased this through mypoints.com and immeditely contacted them to find out what I needed to do. I was given the run around for 2 months. I was told mypoints was getting in contact with justdeals, that justdeals did not have an inbound customer service center and that I should just wait. I emailed a couple times a week and finally was given an RMA#. I sent the item back to them at my expense immeditely and they had it within 3 days. It took 2 weeks before I heard from anyone and the response I received was from Marcus at justdeals.com. He sent me an email advising that his supervisor had denied my exchange. I called Marcus and he said although they would not exchange the item he would get a reund out to me and I should have it within 2 weeks. After 2 weeks passed I called Marcus again and he again stated that he would have the check sent right out to me and I should have it in 2 weeks. 2 more weeks passes and I call him again, he is sending it. Marcus seems very understanding on the phone and I have been very patient with him up to this point. Of coarse it has been 2 more weeks and I still have nothing. I don't understand whi they would authorize the return and THEN tell me they won't accept it. I have emailed Marcus numerous times and even left him voicemails but he is very hard to reach. They have had their netbook back for 2 months now and I am still trying to get my refund.

This report was posted on Ripoff Report on 11/02/2012 12:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/JustDealscom/internet/JustDealscom-Sent-me-faulty-item-authorized-return-now-they-wont-refund-or-exchange-963825. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on JustDeals.com

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?