- Report: #982701
Report - Rebuttal - Arbitrate
Complaint Review: JustFab
JustFab Just Fabulous VIP Membership is a scam. Really poor customer service. Internet
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After being left when an unwearable product after my first purchase I attempted the cancel my VIP membership via the JustFab.com site/my account page. The cancellation option on the "my account" page does not in fact cancel your membership or the reoccuring charges to your credit card. I learned this after noticing a $39.95 charge 12 days after I had canceled my account via JustFab.com.
When I called customer service (at 10:30pm on a Saturday night and sat on hold for 40 minutes) I was informed that they WOULD NOT refund my credit card, but instead would re-enter my selection for the month as "skipped" so my card would be refunded. Additionally, I would not be able to cancel my account on the same call. When I asked the customer service rep what I needed to do to cancel my account she was silent for 30 seconds and the said that her job was to make sure I didn't cancel my account. I asked if I needed to wait until the refund cleared my account and then call to cancel or if I needed to wait until the first of the month to cancel. I got silence, she literally said nothing for a good minute. Finally, she said that I could cancel my account at anytime. (But apparently not because I couldn't cancel it on this call.)
I will be calling back to cancel my account as soon as my refund clears and will update this report if I'm able. New JustFab members beware: You MUST CALL to cancel your account, you cannot cancel online. Be prepared to deal with poor quality products and apathetic/unhelpful customer service reps. The fact that this is a BBB Accredited business is laughable. If I continue to have problems, I will be filing a complaint with the BBB as well.
This report was posted on Ripoff Report on 12/15/2012 09:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/JustFab/internet/JustFab-Just-Fabulous-VIP-Membership-is-a-scam-Really-poor-customer-service-Internet-982701. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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