- Report: #985327
Report - Rebuttal - Arbitrate
Complaint Review: JustFlowers.com
JustFlowers.comInternet, Washington United States of America
JustFlowers.com Funeral Flowers Wrong Flowers and Banner Ribbon Half of order not delivered Internet, Washington
*Author of original report: Additional information and pictures
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When the easel arrived, it wasn't the Spring Easel item that I ordered and had the wrong ribbon on it. Blue is for boys and my husband is not dead. The flowers weren't even close to what I had ordered. Two of my items were not delivered at all. I tried speaking on the phone with them. During a difficult time, were we had to set up for the funeral, I spent over an hour trying to communicate with the online business. When my husband told the florist who delivered the easel that it was not what we ordered and that the ribbon was wrong, he was told to drive to his store to pick up a new ribbon. Basically, fix it yourself.
The other two items never arrived. Since I used my husband's credit card to purchase my order, I turned it over to him. He had several conversations with JustFlowers.com. During one such conversation he was basically called a liar and told all items were delivered. He later discovered that he had received two emails saying sorry we didnt deliver these two items, can we get a residential address so we can deliver them. What a freaking joke! These were main display items for the funeral.
A funeral is the last loving thing you will ever do for your dead loved one. You only get one shot at it. There are no do overs. Thanks JustFlowers.com for messing it up for us.
I have pictures of the easel that was delivered which was not done right. We also have the two emails showing failure to deliver. When I placed the order, the guy kept saying, it was a big order. I had no idea really that he was making each item it's own order and that they would then be farmed out to different florists. They were all suppose to match each other. I also repeatedly kept saying Beloved Mother and Beloved Daughter for the ribbons/banners for the easels. Also, I asked specifically for the table spray and vase arrangement to have pink roses, blue irises and lilies and that they were to match with the two identical easels. The flowers shown in the picture online for the spring easel included those three flower types but what I received didnt even have irises in them and in fact looked nothing like the picture on the website which I used to order the easels from.
You guys had around at least 2 weeks to fill this order. This wasn't a rush or express order. I had to do this for my own sister's funeral years ago and the florist had 5 days to do twice as much arrangements as I ordered from you. Also, I asked specifically to have my order (orders) delivered the morning of the funeral between 9 a.m. and 10 a.m. The flowers that were delivered showed up the night before the funeral. I did this as it was being delivered to a secure location, were you have to have a key to get in. I wanted to be there myself when the flowers arrived so that the gate would be open. I was assured that my flowers would arrive between those times and on the morning of the funeral.
Again, thank you JustFlowers.com for messing up this very important, once in a lifetime event that can not be done again. As I said before, a funeral is the last loving act that you will ever do for a dead loved one and there are no do overs.
This report was posted on Ripoff Report on 12/21/2012 06:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/JustFlowerscom/Internet-Washington-/JustFlowerscom-Funeral-Flowers-Wrong-Flowers-and-Banner-Ribbon-Half-of-order-not-deliver-985327. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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