• Report: #571390

Complaint Review: Justanswer.com

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  • Submitted: Thu, February 18, 2010
  • Updated: Fri, February 19, 2010

  • Reported By: Hank — Hercules California United States of America
Justanswer.com
Internet United States of America

Justanswer.com Their answer to my problem that I was having problem with using a remote control unit. Their answer was to buy a new unit, and charged $54 on my credit card. I later figured out how to operate the uni Internet

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I moved into a new house recently and had problem figuring out how to use the remote control for the ceiling fan. I went to the Justanswer website and selected the lowest price ($15) shown on the site for a satisfactory answer, and gave them my credit card number.

They responded within an hour. That was quick except that the response was simply to buy a new unit (Huh??). I e-mailed back indicating I was dissatisfy with their response. They responded with another answer that was cut-paste from the equipment manufacturer (which I had already done on my own). I responded back and nevertheless approved the payment ($15 as I had selected).

Later I was able to figure out how to make the remote control work. It does not need to be replaced.

What is extremely troublesome is that I just found out that they charged $54 for their "answer". Total rip off!

This report was posted on Ripoff Report on 02/18/2010 12:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Justanswercom/internet/Justanswercom-Their-answer-to-my-problem-that-I-was-having-problem-with-using-a-remote-c-571390. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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