• Report: #1024809

Complaint Review: Justanswer.com

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  • Submitted: Thu, March 07, 2013
  • Updated: Thu, March 07, 2013

  • Reported By: Brian A — Melkbosstrand Other South Africa
Justanswer.com
Internet United States of America

Justanswer.com googlemail.com When trying to make a complaint to google justanser.com blocked my access to googlechrome, Internet

*UPDATE Employee: JAreply

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I am a quadriplegic and had just completed an important email when I received a message from Google that I had run out of time and must sign in again. I could not save the email to draft so i lost the email i had spent a long time creating.
I tried to make a complaint to googlemail.com through the google seach engine and was directed to justanswer.com.
I explained the problem i was having with my googlemail using google chrome and was passed onto an engineer who wanted $59 dollars to give me an answer. I did not want to pay anything to lodge a complaint so I tried to leave the page.

Just answer kept giving me an option to stay on or leave the page but everytime I tried to leave the page the message reappeared. I could no longer use google chrome, i was prevented from saving any of my open web sites, in fact Just answer prevented me from closing down my computer and eventually I had to force crash my computer.
When i returned to Google Chrome on restart I was offered the chance to reinstate my open pages but this was no longer possible so i lost very important information that i was prevented from saving by Justanswer.com

This report was posted on Ripoff Report on 03/07/2013 02:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Justanswercom/internet/Justanswercom-googlemailcom-When-trying-to-make-a-complaint-to-google-justansercom-bloc-1024809. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

JAreply

AUTHOR: Adam-JAhelp - (United States of America)

Hello,

My name is Adam and I am the Customer Support Coordinator  for JA.  I am terribly sorry for any inconvenience that you may have experienced.

Please contact us at support@justanswer.com so that we can get this resolved for you.

Regards,

Adam
Customer Support Coordinator, JA

 
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