• Report: #662015

Complaint Review: Justask.com

  • Submitted: Mon, November 15, 2010
  • Updated: Mon, November 15, 2010

  • Reported By: Jim — Atlanta Georgia USA
Internet, California United States of America

Justask.com Justanswer.com Online Legal Advice Internet, California

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I needed legal advice regarding my landlord being delinquent on the mortgage for the house I am living in. I researched the internet and found JustAsk.com and/or JustAnswer.com. I was a bit skeptical about using the service, but after chatting with the "attorney", I felt that his answers were valid and seemed well grounded.

I was checking my bank account activity and discovered that not only was I charged the $63 fee in October 2010, but they had set it up for a recurring charge of $63 monthly.

I only asked for 1 simple question for that instance only, yet they deceptively set me up for continous fees. The operator stated that I had requested a subscription, but I did not. I had to agree to pay the $63 fee before my questions were answered. I have a copy of the entire transaction and a log on our chat conversation.

This really irked me because it could have gone on for quite a while if I had not questioned the charge. In my opinion, this was an underhanded way of charging unsuspecting consumers.


This report was posted on Ripoff Report on 11/15/2010 06:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/Justaskcom/Internet-California-/Justaskcom-Justanswercom-Online-Legal-Advice-Internet-California-662015. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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