- Report: #1087196
Report - Rebuttal - Arbitrate
Complaint Review: Justin Family Dentistry
Justin Family DentistryFm 156 Justin, Texas USA
Justin Family Dentistry Horrible experience with dentist Justin Texas
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Worst experience with a dentist ever. My 6 year old daughter started as a patient here last week. She was in for a cleaning on her first visit a week ago. I brought my child back Monday with an abscess by the tooth her space maintainer is attached to. A space maintainer she has not had a problem with in the almost 2 years she has had it.
This was at approximately 3:00 Monday afternoon. The antibiotics were not called into the pharmacy until Tuesday because they did not know what to give my child who is allergic to amoxicillin nor did they know proper dose. They say they called them in monday night, yet Tuesday they told my fiance they had to look up the dose and call them in. My child has an infection that carries a risk of spreading to her heart (a risk the receptionist just dismissed via phone because I "never went to dental school" but I am intelligent enough to know this is a risk and I am concerned about it.
I was just berated by the receptionist because I was upset regarding the poor care my child received and she didn't appreciate my being vocal about it. She stated my daughters infection was an "old infection" if it was already there why didn't they see it when they "cleaned" her teeth, or perhaps during the "98.00 comprehensive exam" or on the panoramic x-ray, or on the bite wing x-rays. I was told it could have been activated by the cleaning... what cleaning, unless she is referring to the 5 minute polish and floss.
The simple fact is had they not acted like my daughters issue was unimportant, had they called and kept us updated things would have turned out very differently. One good thing did come from it. I found a new dentist for my child that is so concerned about the infection they have kept in contact with me and they have moved her appointment to earlier times twice to get it taken care of.
This report was posted on Ripoff Report on 09/25/2013 08:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/Justin-Family-Dentistry/Justin-Texas-76247/Justin-Family-Dentistry-Horrible-experience-with-dentist-Justin-Texas-1087196. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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