• Report: #764343

Complaint Review: Juveni

  • Submitted: Fri, August 12, 2011
  • Updated: Tue, October 23, 2012

  • Reported By: Barbara Gee — San Diego California United States of America
Juveni
bridgeport, Connecticut United States of America

Juveni juveni.com, pmma.com, volumizer, mesolift, online dermal fillers tained skin products, contaminated dermal fillers, company ignores complaints bridgeport, Connecticut

*Consumer Comment: WHY IS IT YOU DON'T ADDRESS THE SWELLING A DISFIGURE IN AND REACTIONS PEOPLE HAVE HAD

*REBUTTAL Owner of company: Reviews about Juveni on Realself.com

*Consumer Comment: Juveni= terrible products

*General Comment: Be Informed...

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Juveni is a bad company, is an online seller of dermal products, the address in Connecticut seems to be a mail drop only. They have been selling products that are tainted and have caused serious reactions in many people, including myself. They refuse to answer complaints or issue refunds. 

I just want to warn anyone who may be using them to STAY AWAY. I know of many others who I am on a forum with who used this company and were made quite ill by its products. 

This report was posted on Ripoff Report on 08/12/2011 12:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/Juveni/bridgeport-Connecticut-06607/Juveni-juvenicom-pmmacom-volumizer-mesolift-online-dermal-fillers-tained-skin-produc-764343. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

WHY IS IT YOU DON'T ADDRESS THE SWELLING A DISFIGURE IN AND REACTIONS PEOPLE HAVE HAD

AUTHOR: sandy2014 - ()

THINGS YOU SOMEHOW FOR GOT TO ADDRESS:

1.  DISFIGURE OF INDIVIDUALS FACES SUCH AS SWELLING, 

2.  AND THE BRUISING AND BUMPS

3.  AFFECTIONS PEOPLE ARE GETTING FROM YOUR PRODUCT

 

4.  WHY YOU DON'T HAVE A PHONE NUMBER THE IS ANSWERED BY A COMPANY PERSONNEL

5.  WHAT IS CAUSING ALL THE SIDE AFFECTS IN YOUR PRODUCT, TO ALL THESE PEOPLE 

6.  WHY YOUR COMPANY TAKES PEOPLE MONEY AND RUN

7.  WHY YOU HAVE THE MOST HORRIBLE CUSTOMER SERVICE IN THE ENTIRE WORLD

8.  WHAT IS YOUR TRUE ADDRESS AND PHONE NUMBER

 

9.  WHAT IS YOUR REAL NAME AND OWNER'S REAL NAMES

 

10.  WHY YOU LIE SO MUCH TO CUSTOMERS AND DON'T CARE

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#2 REBUTTAL Owner of company

Reviews about Juveni on Realself.com

AUTHOR: JUVENI.com - (United States of America)

Recently a number of reviews of Juveni products have appeared on Realself.com. These reviews are largely posted by one user and are negative in nature, making a number of allegations concerning our product range and manufacturing processes.

Obviously everyone has the right to share their viewpoint both online and offline. However there are some points that have arisen during this discourse that need to be clarified and corrected.The Internet has provided consumers with never before envisaged opportunities to have their voices heard.

The growth in popularity of sites like TripAdvisor and Yelp demonstrate the power that consumers now have.However, recent news stories demonstrate the need to be wary of reviews posted on these sites and the motivations behind them. Recently TripAdvisor was told by UK authorities that it could no longer state its reviews were trusted, due to concerns about the source of user generated content.In the US, popular review site Yelp has been forced to instigate monitoring techniques to ensure reviews are from unbiased sources.

Allegations continue that negative reviews on the site are favoured for publication over positive reviews in order to obtain increased page hits it is an unfortunate fact that people would rather read negative than positive reviews.Having examined the problems with review sites themselves it is now necessary to examine the claims being made on Realself.com in detail.

Claim 1. Unhygienic syringes and syringe filling processes
Claims made in posts dated 15 October 2012, suggest that syringes supplied by Juveni are cheap un sterile packaged syringes and cant be in a proper safe sterile laboratory equipment [sic]. We have no evidence of this and have yet to have a direct complaint from any customer relaying concerns of this nature.Some of our products are supplied pre-filled in syringe refills from BD.com. These syringes, manufactured by BD.com themselves, are hygienic and reliable. BD.com is a renowned provider of medical supplies, devices, laboratory equipment, and has been an approved provider to government agencies and health services worldwide for over 100 years.We use BD syringes as they provide the optimal combination of quality and cost effectiveness. This allows us to then pass these savings on to our customers. Using quality products from a renowned supplier enables us to deliver the best product standard possible within the best price range. 

Claim 2. Contaminated products.
In a number of posts, including ones dated 12 October 2012, and 15 October 2012, allegations were made regarding Juveni products being contaminated with bacteria. Specifically one strain, Klebsiella, has been cited by a forum member as being the cause of a poor reaction to Juveni products.We have no record of any of our products being infected with this bacterium. If the individual has in fact been infected with a strain of Klebsiella through the use of our products we would urge them to get in touch with us so that appropriate investigations can be undertaken. As we have not heard anything from our customers we can only assume that these claims are malicious.Juveni utilises the latest in dense carbon based gas sterilization techniques. These methods address the problems that can arise during the process of sterilization of soft biomaterials such as hydrogels. Difficulties can arise during this process as using traditional methods of sterilization, can compromise hydrogels. Research has shown that dense CO2-based methods effectively sterilize hydrogels without affecting the viscoelastic properties, pH, water-content, and structure of the gels. Since our sterilization process is research based, and has been shown to be so effective, it is highly unlikely that a bacteria strain could be present in any of our shipped products. We are confident that there is ZERO possibility of contamination from within our factory.

Claim 3. Legality of sales processes in the UK.
In a post dated 12 October 2012, a claim was made that it is illegal to purchase dermal filler products online in the UK. This is incorrect. While dermal fillers should obviously only be applied by a skilled practitioner it is perfectly legal at the current time to purchase these items by mail order within the UK. They are not classed as medicines and can be purchased by any member of the public.The posts made on Realself.com rely heavily on emotive language and are light on factual information.

Statements like, we know the packaging is not sterile (post dated 12 October 2012) serve little purpose other than to arouse fear without evidence. This post does not confirm who the we referred to is, and neither does it let us know the basis for we believing this to be true. As such, statements like this achieve nothing. Without hard evidence being provided, these allegations appear increasingly as purely slanderous.Anyone involved in the dermal filler industry, from manufacturers to practitioners, should be aware of the chances of allergic reaction and the importance of correct screening before application.

Reactions are more likely if the correct allergy pre screening is not carried out as directed and can lead to the symptoms described in these posts.Even if a pre screening process is correctly carried out, the end result is ultimately down to the skill of the person applying the filler. In cases where something has gone wrong it is the procedure that must be investigated, rather than the dermal filler product. We are unable to provide guarantees regarding the choice of who applies the product and we do not provide training courses for practitioners.Our core business is to sell the best standard of cost effective dermal fillers possible.

We use a unique worldwide supplier network and offer a premium logistic system. This guarantees delivery to our professional customer base, ensuring they receive the correct product on time.We have over 6000 satisfied customers worldwide and are shocked to read these reports regarding the Juveni brand, posted by a single user on an Internet forum.

This contrasts with the entirely positive feedback we have received up until this point.As a company we have our reputation to consider and have are in discussion with our legal team regarding the potential issue of trade libel that is being carried out within these comments.

We invite everyone who has read the 35% Juvederm and Restylane negative reviews on Realself to try Juveni for themselves.After placing an order you will receive your product in 2 days and we would welcome you to post your reviews here. We guarantee your satisfaction.
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#3 Consumer Comment

Juveni= terrible products

AUTHOR: Aaron - (United States of America)

I had some juveni dermal fillers put into my face, the area swelled and reacted really bad! It was so horrific I could hardly breath I was put in hospital on an I'v drip! I contacted juveni to let hem know and received no response! I had the other filler tested, and it was found to be full of bacteria! It has taken over 2 years to get back to normal!

Please do not buy from this company! They are unprofessional and do not care about there coustomers, or quality of product they are selling
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#4 General Comment

Be Informed...

AUTHOR: Juveni Staff - (United States of America)

As a leading developer of dermal aesthetic solutions, Juveni International has provided skin care and medical professionals with a premium cosmeceutical product range for over 3 years.  Accessibility and affordability are major advantages of partnering with Juveni, and over 1000 med spas, clinics and independent practitioners around the globe enjoy these advantages. Dermal fillers as a whole have a satisfaction rate of about 60%, although it should be noted that this figure is substantially lower when products are not administered by a  medical professional.

Juveni International advises all customers to consult with a licensed practitioner when using its products. The company's forum, customer care center and toll-free sales allow for quick and responsive communication with associates, who will reiterate the importance of working with an informed professional to achieve one's aesthetic goals.

Juveni will continue to provide outstanding and affordable skin care solutions that are like nothing else on the market, and those considering a partnership with Juveni should do so with utmost confidence in their tried and true product range.
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