BBB Reliability Report for
Kirby of McHenry County
A BBB Accredited business since 11/01/2004.
BBB Rating B
This company has been a BBB Accredited business since November 2004. This means it supports BBB's services to the public and meets our BBB Accreditation standards.
Based on BBB files, this business has a BBB Rating of B.
Reasons for this rating include:
* 19 complaints filed against business
Click here for an explanation of BBB Ratings
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Business Contact and Profile
Name: Kirby of McHenry County
Phone: (815) 301-4100
Fax: (815) 301-4114
Address: 6217 Factory Rd
Crystal Lake, IL 60014-7914
Original Business Start Date: January 2000
Principal: Mr Nick A Kondos Jr, Owner
Customer Contact: Ms Dana Kondos, Owner - (815) 301-4100 or firstname.lastname@example.org
Email Address: email@example.com
TOB Classification: Vacuum Cleaners-Household-Dealers, Vacuum Cleaner Sales & Service, Vacuum Cleaning Systems, Vacuum Equipment & Systems
BBB Accreditation: This organization is a BBB Accredited business.
Additional DBA Names: Kirby Sales & Serv. of W. Dundee
K & G Distributing
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Customer Complaint History
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB processed a total of 20 complaints about this company in the last 36 months, our standard reporting period. Of the total of 20 complaints closed in 36 months, 12 were closed in the last year.
These complaints concerned :
1 regarding Issue Not Defined
2 regarding Advertising Issues
2 - None of the Above - Advertising Complaint Issue
2 regarding Contract Issues
2 - None of the Above - Contract Complaint Issue
1 regarding Customer Service Issues
1 - Inappropriate behavior by customer service personnel
1 regarding Delivery Issues
1 - None of the Above - Delivery Complaint Issue
2 regarding Refund or Exchange Issues
2 - Failure to honor promised refunds, exchanges, or credit
11 regarding Sales Practice Issues
5 - None of the Above - Sales Complaint Issue
1 - Sales presentation misrepresented the product
1 - Sales presentation misrepresented the service
1 - Sales presentation used dishonest sales practices
3 - Sales presentation used high pressure methods