• Report: #249995

Complaint Review: K. Hovnanian Homes

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  • Submitted: Wed, May 23, 2007
  • Updated: Thu, June 30, 2011

  • Reported By:Manteca California
K. Hovnanian Homes
khov.com Madera, California U.S.A.

K. Hovnanian Homes Quality was a joke-I worked for KHOV as a superintendent! Ripoff Madera California

*Consumer Comment: K. Hovnanian homes are horrible

*Consumer Comment: I can attest to the inferior craftsmanship & their refusal to honor their warranties

*UPDATE EX-employee responds: CAREER?? I DONT THINK SO!!

*UPDATE Employee: striving to be the "Best Homebuilder"

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I worked for KHOV for about 6 months. I saw first hand how they looked the other way when it comes to quality...that is if the quality inspector likes you! If they don't they will make stuff up to fix, even if they have passed other homes with the same problems! I have hundreds of pictures that show poor quality, but it was let go because the quality inspector liked the superintendent, (she actually told me this!) Crooked walls, gable vents installed upside down, thereby allowing water leaks, were normal! The superintendent I worked with actually told me he couldn't read blueprints!!! What a joke this company is. I got out before my reputation was tarnished, but what a mistake working for them. Good luck if you buy a KHOV home...I never would!

Mike
Manteca, California
U.S.A.

This report was posted on Ripoff Report on 05/23/2007 06:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/K-Hovnanian-Homes/Madera-California/K-Hovnanian-Homes-Quality-was-a-joke-I-worked-for-KHOV-as-a-superintendent-Ripoff-Madera-249995. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

K. Hovnanian homes are horrible

AUTHOR: Dee - ()

The quality is bad and their warranty department is horrible.  If you buy a home, do NOT close until everything is fixed to your satisfaction.  Their only goal is making money, all else is just lip service.  A warranty guy created a fire hazard in order to save $30.  Fortunately, the light fixture wasn't used often and I noticed the brown color from the light bulb burning the insulation.  KHOV is a typical production builder that puts all responsibility on sub contractors.  The sub cuts corners to maximize profits.  If you call for warranty service, they fiddle around until you get frustrated and put them out.   One guy cut the moulding, moved the hinges, etc. trying to make a warped door not appear warped instead of replacing the door.    I'm still finding these "jerry rigged" fixes after 6 years.  They use the cheapest labor for normal installs and use a few experts to fix the items you catch in the 1st year.  One expert said he'd always have lots of work as long as they used dumb installers.  Most  home inspectors only call out current problems, so you can't rely on them to protect you from major ones that may develop even if there are obvious signs.  They know that realtors and builders won't refer them if they impact home sales.   I'll never buy a production home again nor will I deal with KHov or any of it's affiliates.  Be sure to do your research because these companies often change names instead of changing their policies.
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#2 Consumer Comment

I can attest to the inferior craftsmanship & their refusal to honor their warranties

AUTHOR: K Hovnanian customer - (United States of America)

If you think you had problems with your new construction from K Hovnanian, just wait until you try to get them to honor their warranties. You'll be even more displeased, disgusted and angry than you are now, if you can believe it.

We had numerous issues with poor craftmanship like excessive nail pops throughout the entire house, ceiling separation from interior walls due to poor truss attachment, cracks in walls around doorways, workers who did not speak English, and a huge foundation crack that appeared before the final walk through which they STILL haven't fixed 7 years later, AND having to redo the garage roof shingles because they couldn't even get THAT right.

We saved and planned for years before building our new home, and our decision to use K Hov was the biggest mistake of our lives.

Our friends built new homes around the same time as we did, using other builders, and none of them have had the defects in workmanship we do.

Apparently, this nationwide company is satisfied with their exceptionally poor quality construction and even worse customer service, because once they get your money you have no recourse. I have never encountered a bigger ripoff than this house or worse customer service EVER.
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#3 UPDATE EX-employee responds

CAREER?? I DONT THINK SO!!

AUTHOR: Ex Khov Slave - (U.S.A.)

WOW...DIDN'T YOU GET LET GO NOT TO LONG AFTER YOU REPLIED TO MIKE'S COMPLAINT?? SO WHAT A CAREER YOU "HAD" WITH KHOV (LOL). AND MIKE IS RIGHT, KHOV'S QUALITY IS A JOKE AND IT SUCKS. IT IS A SHAME BECAUSE KHOV SPENDS TONS OF MONEY ON THEIR QUALITY DEPARTMENT BUT STILL THEY ARE NOT #1. THEY ALSO HAVE INSPECTORS THAT ARE NOT QUALIFIED AND DONT KNOW WHAT THEY ARE DOING!!

THANKS,
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#4 UPDATE Employee

striving to be the "Best Homebuilder"

AUTHOR: Ruth - (U.S.A.)

K. Hovnanian homes is a great company.

Striving to be the "Best" home builder has many challenges.

Quality is a very important issue. Where other builders are scaling down their

quality departments, we are standing firm. Our NHQ review speaks for itself.

Our training programs in all aspects of employment is extrodinary.

I came to K. Hovnanian homes for a job and ended up with a career.
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