My husband and I purchased our first home this past February through Khov. The experience working with the sales team was smooth and pleasant, however shortly after moving in we began to find nothing put problems. While we love our house we are very disappointed in the quality. It is obviously that corners were cut during construction and that subpar materials were used. Since the house it brand new it came with a year warranty, which has been the biggest joke of all. We have called numerous times to have service work done and to this day many of the things that were problems back in March or April are still issues, simply because this company has incompetent staff that completely blow off customers.
The company recently hired a new guy who is now in charge of new home warranties. This 21 year old kid is completely under qualified. He admitted it to us that this was his first job and that he got it because his dad is someone high up in the company. He has blown off at least two appointments with us (mind you these are days we have to take off work) and on one of the days he did show up he proceed to ask my husband for legal advice because he had just been arrested!! When we called to complain at the corporate level we were told someone would return our call in 24-48 hours...10 days later we have yet to hear anything.
The most frustrating thing is that we have things in our HOME that need to be fixed, things that were not properly done right in the first place. We will be in the market for a single family home in the next few years and we will never consider Khov again. Such a shame.