- Report: #526610
Report - Rebuttal - Arbitrate
Complaint Review: K. Hovnanian - KHOV
K. Hovnanian - KHOV9175 Guilford Rd Ste 201, Columbia, MD 21046-1849 Internet United States of America
K. Hovnanian - KHOV KHOV YOU BETTER STAY AWAY FROM THIS BUILDER Internet
*Consumer Comment: K Hovnanian is good quality and great CSR
*Consumer Comment: K Hov is a consumer's worst nightmare: inferior workmanship & refusal to honor their warranties
*Consumer Comment: K Hov is a train wreck: poor workmanship and they DON'T honor their warranties
*Author of original report: KHOV => CHEAPEST MATERIAL / DUMB CONTRACTORS / LOUSY MANAGEMENT.
*Author of original report: KHOV YOU BETTER STAY AWAY FROM THIS BUILDER
*Consumer Comment: So True
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We signed a contract for KHOV townhome back in April 2009, as we wanted to take advantage of the 8,000 first time home buyer tax credit and lower interest rates. We paid about 20,000 dollars for deposit while signing the contract (MAJOR MISTAKE!!!). Then all sorts of BAD things started happening to me. When we signed the contract, I was told that home will be ready by September end. I was also told by the sales agent that once 50% of the homes are sold, they will start construction. All townhomes were sold in our row in the same month I signed the contract (our row was the last row left in the community). But, they did not bother to start construction or let us know about the scheduled start date. After a month, I went to design gallery to choose the options and during that time I was told that instead of Sept, construction will be done by mid October, 2009. Well, I did not argue and signed the papers (ANOTHER MAJOR MISTAKE). By the way, they charged me 5,000 dollars extra for the brick front and I never got to choose the brick. When I asked them for brick selection, they said it was all pre-selected. (THIS IS RIDICULOUS.).
After options selection in May, I did not hear back from them for 2 more months. Finally, I called them up and believe or not, they said that they were trying to call me to setup pre-construction meeting, but either my phone or their phone was acting up (I have never heard such a LAME EXCUSE in my life). We scheduled the pre-construction meeting after that week. During that meeting they said the home construction will be completed in November or December. I signed the papers again without argument (ANOTHER MISTAKE AGAIN). While signing the papers, I was still hopeful that they will do their best to complete construction by end of November, because government tax credit was set to expire in November end. Now, I started visiting the construction site randomly and I never saw more than 4-5 people working on the construction site (They were building total 4 townhomes in that row). I raised my concern to the sales person about the workforce and he said "Don't worry, tax credit is going to be extended". I was stunned by that response. This is the best example of how careless and irresponsible a builder could be to give such careless answer??? November was approaching and I wasn't sure at a point that government will extend the credit, I raised the concern to the sales agent again. Sales person said, if they can not finish the construction by November end, builder will give 8000 dollars. This time, I wanted to be more cautious and I asked him to give that information in written. Sales agent said he will talk to management and get it in written. Again I did not hear anything from him for 15-20 days. Finally, I called him up again on Nov 1st and asked for written letter stating that the builder will pay 8000 dollars, in case they can not complete construction by Nov end. Few days passed by, never got a written letter from builder. Finally, I heard the news that government extended the tax-credit. I also talked to their VP to speed-up the construction and we had few emails and phone calls back and forth. But, she was not willing to help much on that either. On the top of that, I was offered extra 300 bucks by their Vice President for all inconveniences I had (Not to mention here that I declined this generous offer. LOL).
By the way, I forgot to mention that in our basement they installed window on the wrong side and they did not realize that until they were planning to put a deck and realized that window could be right below the deck. This is the best example of how skillful their contractors and workers are. I am not sure about their construction material quality yet. But, I do know that they are using drywall (GridMarX) made by "National Gypsum" company, which has very bad reviews. See links below:
Also, they are using windows made by "M I Windows" company (never heard of this company) and house wrap made by "barricade" (in their spread-sheet, they mentioned that they were using Tyvek, but this is NOT the case).
We finally have closing in December end and I am just keeping my fingers crossed about the home quality as, I recently searched online and I found very bad reviews about this builder:
Khovsucks.com (I think with their power and money, they get rid of this website. Now this URL leads you to their website).
But, overall this experience has been HORRIBLE. Their customer services SUCKS. Their sales department is full of LIARS, CUNNING and SHAMELESS people. I would NEVER EVER suggest this builder to anyone.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
This report was posted on Ripoff Report on 11/20/2009 06:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/K-Hovnanian-KHOV/internet/K-Hovnanian-KHOV-KHOV-YOU-BETTER-STAY-AWAY-FROM-THIS-BUILDER-Internet-526610. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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