• Report: #324205

Complaint Review: K-tec Blendtec , K-tec

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  • Submitted: Mon, April 07, 2008
  • Updated: Sat, March 06, 2010

  • Reported By:KC Missouri
K-tec Blendtec , K-tec
1206 South 1680 West Orem, Utah U.S.A.

K-tec Blendtec, K-tec, 3 Blender jar failiures and for weeks they taint food with grease and possible metals + warranty issues too Orem Utah

*Author of original report: K-tec Blendtec blender triple product failure - CEO Tom Dickson in hiding

*Author of original report: K-tec Blendtec blender triple product failure - CEO Tom Dickson in hiding

*Author of original report: K-tec Blendtec blender triple failure - K-tec Blendtec Owner CEO Mr. Tom Dickson In hiding.

*Consumer Suggestion: Why don't you ...

*Consumer Comment: K-tec Blendtec blender triple failure - customer service is again "a complete joke".

*Author of original report: K-tec Blendtec blender triple failure - K-tec Blendtec Owner CEO Mr. Tom Dickson - I don't trust them.

*Author of original report: K-tec Blendtec blender triple failure - K-tec Blendtec Owner CEO Mr. Tom Dickson of Will It Blend fame.

*Author of original report: K-tec Blendtec blender triple failure - this K-tec Blendtec blender is "LLLLOOOOOOOUUUUUUUUUDDDDDDDD".

*Author of original report: K-tec Blendtec blender triple failure - K-tec Blendtec Owner CEO Mr. Tom Dickson of Will It Blend fame.

*Author of original report: K-tec Blendtec blender triple failure - K-tec Blendtec Owner CEO Mr. Tom Dickson of Will It Blend fame.

*Author of original report: K-tec Blendtec blender triple failure No reply from the president

*Author of original report: K-tec Blendtec blender triple failure Letter to the president

*Author of original report: K-tec Blendtec blender triple failure Still no reply.

*Consumer Comment: Satisfied

*Author of original report: K-tec Blendtec blender triple failure - RR Donations to Best Buddies Utah and Utah Food Bank Services

*Consumer Comment: Whirl. They are waiting for you!

*Author of original report: K-tec Blendtec blender triple failure - Tom Dickson, CEO Ktec Blendtec blender hasn't replied yet

*Consumer Comment: They are waiting for YOU!

*Consumer Comment: Give it up!!

*Author of original report: K-tec Blendtec blender triple failure Tom Dickson President Blendtec K-tec blender company.

*Author of original report: K-tec Blendtec blender triple failure Contact President of K-tec Blendtec

*Author of original report: No reply to either the 10/20/2008 or 10/21/2008 postings that I also e-mailed to K-tec Blendtec blender company.

*Consumer Comment: The 'ball' is in your court 'Whirl'. They are waiting for YOU!

*Author of original report: Still no reply to either the 10/20/2008 or 10/21/2008 postings

*Author of original report: No reply to either the 10/20/2008 or 10/21/2008 postings that I also e-mailed to K-tec Blendtec blender company.

*Author of original report: This customer is valued as a lab Guinea Pig to K-tec Blendtec blender company.

*Consumer Comment: For every story there is a good story

*Author of original report: A response from George Wright, VP Sales and Marketing, K-tec Blendtec blender company.

*Author of original report: A response from George Wright, VP Sales and Marketing, K-tec Blendtec blender company.

*Author of original report: Did the other people in the home show run to the emergency storm shelter when they heard it running?

*Consumer Comment: We also had an issue with the K-Tec Champ HP3

*Author of original report: Over Half a Year and K-tec Blendtec HAS NOT resolved the Ripoff Report.

*Author of original report: Over Half a Year and K-tec Blendtec HAS NOT resolved the Ripoff Report.

*Author of original report: Over Half a Year and K-tec Blendtec HAS NOT resolved the Ripoff Report.

*Author of original report: Over Half a Year and K-tec Blendtec HAS NOT resolved the Ripoff Report.

*Author of original report: George Wright Blendtec Director of Marketing, tell us how would you feel to be drawn into Vita-Mix internal politics/policies?

*Author of original report: George Wright VP Blendtec, tell us how you would feel if this happened a week after you contacted Vita-Mix?

*Author of original report: Some people don't like ROR, and reports can get something like graffiti from graffiti artists that do little else.

*Consumer Comment: Thousands of satisfied users of the Blendtec blender can't be wrong!!!!!!!!!!!!!!

*Consumer Comment: I agree with 'Engineer', you were probably misusing the machine.

*Author of original report: We didn't go to coffee shops and instead "used" our machine, making us very experienced K-tec Blendtec blender users.

*Author of original report: We didn't go to coffee shops and instead "used" our machine, making us very experienced K-tec Blendtec blender users.

*Author of original report: We didn't go to coffee shops and instead "used" our machine, making us very experienced K-tec Blendtec blender users.

*Author of original report: We didn't go to coffee shops and instead "used" our machine, making us very experienced K-tec Blendtec blender users.

*Consumer Comment: This person has a real problem, but the problem is not the Blendtec/K-Tec blender!!!!

*Author of original report: Reminder - Please answer the questions

*Author of original report: Another statement from a child regarding K-tec Blendtec Blenders.

*Author of original report: This is one of many things that K-tec Blendtec blender company doesn't care at all that it put us through.

*Author of original report: See K-tec Blendtec blender's customer service mission statement and procedures, that generate problems like this, here on Ripoff Report?

*Author of original report: George Wright, Ktec Blendtec Marketing, tell us which associates answer you think most closely matched what the customer thought was right?

*Author of original report: Mr. George Wright, K-tec Blendtec VP of Marketing and Sales, which associate did the right thing for the customer?

*Author of original report: Crap is many things

*Consumer Comment: Stop writing 'crap' and accept the fact that they DO NOT care on THIS one and never will!

*Author of original report: George Wright, K-tec Blendtec Director of Marketing tell us which of the K-tec Blendtec associates was doing the right thing?

*Author of original report: George, tell us how would you feel if this happened to you, K-tec Blendtec ripped off your mother?

*Author of original report: An e-mail I sent to K-tec Blendtec blender earlier (in the morning) today

*Author of original report: Watch out for the crap.

*Consumer Comment: Stop writing 'crap' and accept the fact that they do not care on THIS one!

*Author of original report: George, tell us how proud you are that you (your company) did this to your customer?

*Author of original report: Video - The crook at least has some honor and admitted he was a crook.

*Author of original report: Mr. George Wright, let's get the K-tec Blendtec blender blade spinning and whirl up an issue ;-)

*Author of original report: K-tec Blendtec VP / Director of Marketing and Sales, Mr. George Wright's secret e-mail.

*Author of original report: George Wright, VP / Director of Marketing I hope you will work hard to make this problem right for the customer.

*Author of original report: Mr. George Wright, don't you feel like you are conning/misleading people with your marketing campaign?

*Author of original report: Letter to George Wright of K-tec Blendtec Blender

*Author of original report: I could do a lot better, as I could have with my choice of a triple failure K-tec Blendtec Blender.

*Author of original report: I'll post more K-tec Blendtec Blender tot quotes as I hear them. It's amazing how they understand when so young.

*Author of original report: Richard Bovo bullies the Ktec Blendtec customer and ignores the customer as does Eilene Webb. George Wright approves.

*Author of original report: A key to Ktec Blendtec blender has been their continued refusal to communicate with the customer.

*Author of original report: Ktec Blendtec blender jar compared to Vita-mix blender pre war jar.

*Author of original report: Vita-Mix responds with jar details, where Ktec Blendtec Blender ignores and keeps the consumer in the dark.

*Author of original report: Eilene Webb, Richard Bovo and George Wright, imagine if your children had consumed failing K-tec jars?

*Author of original report: K-tec Blendtec blender still has not provided its list of jar materials.

*Author of original report: Richard Bovo and George Wright, how would you feel if this problem happened to you? All these costs...

*Author of original report: Richard Bovo and George Wright, how would you feel if this happened to you?

*Author of original report: In this update we'll provide you with an example of one of the worst problems in US Customer Service.

*Author of original report: Does K-tec Blendtec blender realize the torment involved in their customer service methods?

*Author of original report: Wouldn't it be better to include a cheap Osterizer in the box so the K-tec Blendtec blender customer feels secure

*Author of original report: I'll give you 2 guesses if K-tec Blendtec blender provided the courtesy of a response to me.

*Author of original report: Half a year without a resolution of the Ripoff Report is fast approaching for K-tec Blendtec blender.

*Author of original report: An incredibly bad and defiant way of bullying by ignoring the customer and the problems and the Ripoff Report details.

*Author of original report: An incredibly bad and defiant way of bullying by ignoring the customer and the problems and the Ripoff Report details.

*Author of original report: An incredibly bad and defiant way of bullying by ignoring the customer and the problems and the Ripoff Report details.

*Author of original report: An incredibly bad and defiant way of bullying by ignoring the customer and the problems and the Ripoff Report details.

*Author of original report: 17 weeks with no resolution from K-tec Blendtec blender.

*Author of original report: Coming up to 7 days with no reply from K-tec Blendtec blender Customer Service Manager.

*Author of original report: 16 weeks with no resolution. 5 Days (nearing a week) and no reply from K-tec Blendtec blender Customer Service Manager.

*Author of original report: 3 full working days gone and No Reply from the K-Tec / Blendtec blender Customer Service Manager

*Author of original report: 2 full working days gone and No Reply from the K-Tec / Blendtec blender Customer Service Manager

*Author of original report: K-tec / Blendtec blender Customer Service Manager responds to my request for a status.

*Author of original report: I contacted K-Tec / Blendtec blenders for a status update. 15 weeks and Ktec / Blendtec blender has done nothing.

*Author of original report: The report is entering 15 weeks with no response regarding the K-Tec / Blendtec problem with the blender.

*Author of original report: Ms. Eilene Webb of K-tec / Blendtec blender ignores our K-tec / Blendtec blender problems

*Author of original report: K-tec / Blendtec blender problem. K-tec / Blendtec blender have shown no concern regarding bender materials we have consumed.

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We have a K-tec Champ HP3 blender. The jars have provided little longevity and have failed numerous times. The Blender itself has not performed with the power described in the literature. It was repaired, but still fails to achieve those tasks.

The last jar that was sent to us, which was another new model, failed just like the rest, ruining our meals again. As we only eat organic foods, each of these jar failures costs us >$8-00 in food for the final run alone, never mind the ruined batches leading up to the final run, which can be say 14 days (or more) at >$8-00.

It failed sometime in the last year. There was no point in discussing a replacement jar again, as they don't appear to work, and the blender itself doesn't do the job it is supposed to. We purchased the product as it was billed to be more powerful than any other and last 8 years. We purchased it to rely on it. Our meals are based on it, so we simply couldn't be without one, for a week, 2 weeks, 3 weeks or a month repair. We've not only been without one once. We've been without one many times. We needed a blender, as we rely on it,so on this last failure we could no longer trust it. We had to go straight out an purchase a cheaper one, an Osterizer that we didn't want or expect to have to buy, and that's what we've had to use since.

Originally, when we were looking for a powerful blender we noticed sellers quoted these machines as the most powerful and they were used by the smoothie and coffee shop industry. Here are some current quotes copy/pasted from the web.

Blendtec EZ Blender. This Same Blender is used by: Starbucks, Barnes and Noble. The HP3 Blender has the exact same features as the EZ-Blender Note: HP3 has been updated to the New HP www.everythingkitchens.com
The Blendtec K-tec HP3 power blender is the same high-quality blender that Starbucks and Jamba Juice use.
www.fruitvegetablejuicers.com

K-tec HP3 Blender Now known as the Blendtec home HP3A. Now all Starbucks, Jamba juice, and Disney use K-tec in place of the Vita-Mix and for good reason. The K-tec at your local Starbucks in encased in a lucite box and its base is black. The one you will get does not have the lucite box.www.rawgourmet.com

the most powerful blenders, electronically controlled blenders, You can now see Blendtec blenders, dispensers, and mixers in some of the best restaurants, juice bars, ice-cream parlors and gyms all over the world., As the popularity of these products has grown, customers have inquired how they can get our equipment for their home. As a result, Blendtec introduces its Fine Living Products line of home appliances, which have all the same commercial quality and performance but was created with special attention to appearance and home use function.

There's a good chance you've had a smoothie, cappuccino, milkshake, or other frozen drink made with a Blendtec blender. http://www.blendtec.com/aboutus.aspx

In July 2004 it was advertised (see photo) K-tec had an 8 year warranty on both jar and machine (The jar = the Jug on machine). Which was another big selling point. We double verified this with the head person at this store, one of K-tec's largest distributors, before authorizing the sale. When the package arrived and we noticed the jar warranty wasn't the 8 years as described. We wrote a letter to K-tec detailing our warranty purchase with proof. They appeared to ignore the letter, later saying they didn't receive it.

The jar failed (the original K-tec version).

In September 2006 K-tec told us they would honor the 8 year jar warranty and provide a newly designed blender jar. Then a week later, out of the blue, K-tec phoned us. The person told us they were reprimanding the person that honored the jar warranty and they were taking the 8 year warranty back from us. In addition, she announced we would receive no more free replacement jars. We wrote a letter expressing our feelings regarding the initial associate acting responsibly and our horror that a company involved us in the reprimanding of someone we felt was doing the right thing and we complained about the removal of our warranty. They appeared to ignore the letter, later saying they didn't receive it.

The jar failed again (A newly designed Blendtec blender jar) after only 4 months. It was also absolutely clear that the motor wasn't coping with the items it was billed to be able process with its 3HP power.

January 2007. We had to fight to get a free jar replacement on our 8 year warranty, the last time they'll do it they said again. The motor was repaired too to resolve the underpowered processing issue.

We gave this jar and motor an easy life, giving up on the more challenging recipes these heavy duty machines bill they are the only ones with the power to process.

The jar failed again (a newer K-tec version). The motor was no better at processing food.

We relied completely on a heavy duty blender for many meals by this time. We couldn't be without one. We couldn't use a K-tec or Blendtec again. With these items costing $400 we couldn't afford another heavy duty machine. We had to immediately purchase an ordinary cheap drinks blender, that we didn't want and shouldn't have had to purchase.

On the first jar failure, one of my children had detected something wrong, a taste in the smoothies, at least 2 weeks before the the end of the jar. Every day I brushed it off as kids taste buds, as I couldn't detect a problem. Then one day there was a worse than normal noise and a burning smell. We had smoothie, and it tasted bad. My child had been right, we'd been eating failing jar blade/bearing/coupling by-products for weeks, and finally heavily burned grease and seized metallic oxides (probably) on the last day, and probably many days before too? Whatever it was, it was bad.

On the second jar failure (The new Blenctec jar) the spline shaft in the jar seized.

On the third jar failure (this was the new K-tec jar so we've had 3 different jars styles from what I can tell) the child was detecting a taste in the food. The jar hadn't seized like the others yet, and still hasn't. When we realized what the child was saying, we looked at the machine. At the base I discovered a line of grease had been discharged from the bearing area close to the splined base to jar connection, but above that, the upper seal inside the jar must have been discharging it into the food! See photo showing a line of grease near base of jar (under that circle on the photo), which unfortunately was wiped at the time, but wasn't wiped off completely.

Apparently our rich tasting Smoothie Coffee shop recipes must have hidden the burning metal grease taste during most of these jar failures. We received a replacement jar each time, but it was far too much trouble to achieve it, and the process always left a very bad taste in our mouth. I think most people could accept an out of the blue problem, a single jar failure, if the company resolved it happily/easily. A second failure, now that's a real inconvenience in itself without the company fighting it.

After having 3 jar failures and a machine not performing as billed, real hassles with the company prior to this and having eaten heaven knows what for many weeks, there's a big problem and I think it is time for K-tec / Blendtec to resolve this problem properly. We can't risk eating the components of another jar (even if there is yet another new and improved one), and the motor will do nothing without a jar to work with it.

I want to know what all the materials are that are used to make the blade assembly bearing spline connector components in all the variations of the jars we have had fail, forcing my family to consume the results of these failures. Remember we've had the K-tec jar, the improved Blendtec jar which was supposed to better, and the improved K-tec one. I want to know what greases/lubricants were used amongst the blade assembly bearing components in all the variations of jars we've had fail. I want to know all the combinations of what it is we could have been consuming. Seized oxidized metals?, burnt rubber/silicone seals?, and burnt grease/oils/lubricant combinations? What are all the possibilities? MSDS's for everything.
Are all those components rated Vegetarian and Vegan, or does use of this product compromise that during its failure? Are those components/failure of them known to compromise peoples health?

Some of our monetary costs for choosing K-tec Blendtec:
K-tec Blendtec machine we'd like refund for product/tax/shipping costs. Osterizer machine we shouldn't have had to purchase this.
Tainted and ruined expensive all organic foods. Let's estimate 14 days, 14 days and 2 days of for example fruit smoothie, Bag of berries $3-50, apple $1, bananas $1, Nuts/milk $1, Greens $1-00, Fruit Juice $0.50. This is >$8 for 30 days. Total $240-00.
Who knows if they were actually tainting the meals the whole time?

Whirl
KC, Missouri
U.S.A.

This report was posted on Ripoff Report on 04/07/2008 07:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/K-tec-Blendtec-K-tec/Orem-Utah-84058/K-tec-Blendtec-K-tec-3-Blender-jar-failiures-and-for-weeks-they-taint-food-with-grease-a-324205. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

K-tec Blendtec blender triple product failure - CEO Tom Dickson in hiding

AUTHOR: Whirl - (U.S.A.)

K-tec Blendtec CEO Tom Dickson has failed to respond.



Do you feel good about your customer having had their K-tec Blendtec blender fail 3 times and being treated badly by your co-workers?

It seems like to enjoy ignoring the problem K-tec Blendtec CEO Tom Dickson.









I know you're a fool, K-tec Blendtec blender CEO Tom Dickson, if you do. Owning a K-tec Blendtec blender has been a disaster. Working with the K-tec Blendtec blender staff to resolve the problem has also been a disaster, and you K-tec Blendtec blender CEO Tom Dickson are showing me that your company is a total disaster - a disaster of a product and service for it, and there's no top person to correct/resolve it. No word about the issues with the machine and details about them. We've eaten the burnt metallic results. No word from you Tom Dickson. You don't appear to care about your customer. Where are you spending your time if you're not talking to the customer that you really need to talk to? Are you working on the K-tec Blendtec blender Sales, K-tec Blendtec blender Wholesale, K-tec Blendtec blender repairs, K-tec Blendtec blender Manufacturing, K-tec Blendtec blender Marketing, K-tec Blendtec blender retail, K-tec Blendtec blender Will It Blend, K-tec Blendtec blender commercial sales, K-tec Blendtec blender online web sales and Internet sales?


They wouldn't do this on a triple failure.









"The consistency we get with the Blendtec BDI and BD8 is absolutely fabulous. It is one of the main reasons our customers continue to come back to us and order the same drink every day, every week, or actually try new products because they know what they get today is what they are going to get tomorrow and the following."

- Charles Ballard
VP of Operations
Nestle

Mr. Charles Ballard, I'm concerned about the Nestle products now. Our K-tec Blendtec seemed like it worked for a while (although not attaining the power described) then failed several times and tainted the contents of the jar - so it wasn't consistent. It was: one day good drink, one day tainted burnt tasting bad drink. There was consistency with K-tec Blendtec blender, as there were regular product failures, the customer service for the most part tried to ignore the problem, and when it couldn't the customer service department tried to avoid the problem. K-Tec Blendtec blender company is consistent at that Mr. Charles Ballard. I am very concerned with Nestle products now, Mr. Charles Ballard, after my experience with the K-Tec Blendtec blender product failures and CEO Tom Dickson totally avoiding the problems and ignoring us.






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#2 Author of original report

K-tec Blendtec blender triple product failure - CEO Tom Dickson in hiding

AUTHOR: Whirl - (U.S.A.)

Robert, Buffalo U.S.A.

Submitted: Monday, August 10, 2009,  Posted: Thursday, October 29, 2009

"Why don't you ... Blah blah blah, It's been over one and a half YEARS since you first posted this matter with your continual follow-up reports that accomplish NOTHING. I submit to you that if they haven't settled the matter with you by now, they are NOT GOING TO unless compelled by a court. Blah, blah, blah."

 

So who are you, Robert (or anyone), to not want to see K-Tec Blendtec CEO Tom Dickson respond to my questions? No red blooded American that I know of would stop asking for the information I request, especially when the K-Tec Blendtec CEO appears to be hiding from the questions. Questions about his K-Tec Blendtec blender that failed 3 times. I want to hear the answers to my questions. Why, Robert (or anyone), do you not want to hear the answers?

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#3 Author of original report

K-tec Blendtec blender triple failure - K-tec Blendtec Owner CEO Mr. Tom Dickson In hiding.

AUTHOR: Whirl - (U.S.A.)

K-tec Blendtec Owner CEO Mr. Tom Dickson still has not explained to me why several of his K-tec Blendtec blender's failed for me and why his staff and his company ways were directed against myself, the customer.

I invested nearly $400 in your product Mr. Dickson. That might be loose change in your pocket, but it isn't in mine. I've asked to discuss this with you several times, and for this level of investment in your company product, I expect to hear from you.

It is incredibly poor of you not to respond. Hiding away from the problem just like your employee Eilene Webb did. To me, it provides large warning signs that I should not consider a blender or product from K-tec Blendtec blender company. If K-tec Blendtec blender company, its managers, its VP and its CEO/Owner treats myself, someone that's had THREE product failures, like this and continue to do so, why would I give your product lineup a one second glance? A product that is a total TRIPLE failure and a company that treats you like dirt.

Links. 

Suggested Resolution: /Appliances/K-tec-Blendtec-K-tec/k-tec-blendtec-k-tec-3-blend-BYD2W.htm#372164

Problem is unresolved.

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#4 Consumer Suggestion

Why don't you ...

AUTHOR: Robert - (U.S.A.)

SUE THEM in small claims court?

Instead of wasting bandwidth perhaps you should simply sue them in small claims court and let a judge decide the matter.

All you're accomplishing here is proving that you can't seem to bring an end to this matter.

You tried to get them to make good on the blender and they refuse. Your next course of action should be too seek a judicial remedy-small claims court. That's what the courts are for-settling disputes such as this.

It's been over one and a half YEARS since you first posted this matter with your continual follow-up reports that accomplish NOTHING.

I submit to you that if they haven't settled the matter with you by now, they are NOT GOING TO unless compelled by a court.

Get off the computer and get down to your local small claims court and file a claim against them.
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#5 Consumer Comment

K-tec Blendtec blender triple failure - customer service is again "a complete joke".

AUTHOR: Whirl - (U.S.A.)

There's still no reply from heavy duty K-tec Blendtec blender company. I've had a much much much much much much (to infinity) better response time from Vita-Mix and Oster. K-tec Blendtec blender company's customer service is again "a complete joke". They've just ignored the issue as they've done several times. This policy seems to be embedded in the company, really the fabric of Tom Dickson's company "ignore the problem/customer" if at all possible, and if it can't be ignored, "try to get out of it" if at all possible.

In my opinion, this is not a company I would want risk doing any business with. They're not coming out here on Ripoff Report and telling me why their Heavy Duty K-Tec Blendtec blender failed us 3 times. Why their product was so terribly bad for us.

The pathetic K-Tec Blendtec blender failed 3 times for nearly $400. I could have 6 to 8 Osterizers. I think my 1 and only Osterizer has probably outlasted the time I had my K-Tec Blendtec blender.

... and the Osterizer is still running ... makes my investment of nearly $400 in a so called heavy duty K-tec Blendtec triple failure machine look like a really bad investment. It's clear I chose the wrong company to invest that kind of money in. Just look at how they've treated their customer.
I'm confident I wouldn't receive anything like this bad treatment from Vita-mix or Oster. These companies work in completely different ways. They're businesslike and fair. They are going to make sure the customer is treated fairly.

Links.
------
Suggested Resolution:
http://www.ripoffreport.com/reports/0/324/RipOff0324205.htm#372164

Problem is unresolved.
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#6 Author of original report

K-tec Blendtec blender triple failure - K-tec Blendtec Owner CEO Mr. Tom Dickson - I don't trust them.

AUTHOR: Whirl - (U.S.A.)

K-tec Blendtec blender company may think it's easy to ignore their customer and try to avoid the things the K-tec Blendtec blender company did to the customer. CEO Mr. Tom Dickson clearly thinks exactly the same, but it isn't that easy.

The entire K-tec Blendtec blender company actions on this problem are continually being recorded and they won't go away.
I've shown that Vita-Mix doesn't work in these ways. Vita-Mix wouldn't stand for their staff treating a customer like this. Vita-Mix wouldn't stand for their product being as defective as the K-tec Blendtec blender triple failure blender machine has been to me. It wouldn't get to a triple failure, but if somehow it did, Vita-Mix would be right there for me (what good business in its right mind wouldn't be?) they wouldn't be doing the opposite, ignoring me and having a Ripoff Report created against themselves.

K-tec Blendtec blender company likes to point the customer to do something one way, then K-tec Blendtec blender company sweeps the rug out from under the customer.
Examples.

The K-tec Blendtec blender manual says 'write to K-tec Blendtec blender company with problems', but when we did multiple times, K-tec Blendtec blender company's senior person, Eilene Webb totally ignored the communications.

The K-tec Blendtec blender company agreed that we have an 8 year jar warranty. Agreed. Then a week later K-tec Blendtec blender company phones out of the blue to dismiss their agreement, and reprimand their staff member for our entertainment (how nice?).



This is what I now expect from K-tec Blendtec blender company. I wouldn't call this working above board. I wouldn't call it giving the customer the benefit of a problem that K-tec Blendtec blender company really do have a part in generating.

K-tec Blendtec blender company attempted to benefit from the failure of the jars. We had 3 jar failures, and machine motor issues. Even with all this, there was little sympathy, and K-tec Blendtec blender company tried to switch it over to a situation that would benefit them and cost the customer, and when they couldn't win, they simply ignored the problem.

It's simply 'I don't trust them'. Where I trust Vita-Mix, I simply don't trust Tom Dickson's K-tec Blendtec blender company. I don't trust their product to work, and the K-tec Blendtec blender company actions suggest to me that they don't trust their K-tec Blendtec blender product themselves.

What company would do this to their own once enthusiastic customer?
Vita-Mix wouldn't. I trust them.

Will It Blend not for long is my experience.
I simply don't trust the K-tec Blendtec blender company.

CEO Tom Dickson of K-tec Blendtec blender company, we're still waiting to hear and discuss your take on the questions I've asked you and the rest of the K-tec Blendtec blender company staff. We're still waiting for your review of how they acted towards this customer and this situation.

'Tom', in this court the 'ball' has never left the K-tec Blendtec blender side of the net. It's been so deep on your side for so long your ball boys and girls will have to go to a lot of work to even find it. Your game looks rather bleak.
The only way I can think of to get it to the middle ground would be to RR mediate.
The only other business way I can think of would be to answer and discuss my Ripoff Report questions here on Ripoff Report. Be a man. Answer the questions. I've spent a lot of time producing them. They're really good questions. The answers will tell Ripoff Report and myself a lot about your company, just as your current lack of answers are doing even more so.

But in the current state, K-tec Blendtec blender company doesn't look good to me at all. I don't trust you. I wouldn't purchase a K-tec Blendtec blender company triple failure product from you.

The important thing to realize is: Vita-mix may come out with new products and you may too, but how you treated us and how you are treating this Ripoff Report isn't going to renew. Your actions, and lack of, will always be linked to yourself, and will always be a valid reference as to how you treated us the customers.



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#7 Author of original report

K-tec Blendtec blender triple failure - K-tec Blendtec Owner CEO Mr. Tom Dickson of Will It Blend fame.

AUTHOR: Whirl - (U.S.A.)

The lack of response I have received from CEO Mr. Tom Dickson closely fits the experience I've received regarding the K-tec Blendtec blender that failed 3 times. Other staff simply totally ignoring letters and other communications. This is how K-tec Blendtec blender company works, and this is how K-tec Blendtec blender company wins against a consumer like myself. That's how they like it, and it's apparently how CEO Mr. Tom Dickson likes it too.





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#8 Author of original report

K-tec Blendtec blender triple failure - this K-tec Blendtec blender is "LLLLOOOOOOOUUUUUUUUUDDDDDDDD".

AUTHOR: Whirl - (U.S.A.)

K-tec Blendtec has not replied to me yet.

One thing that I wish we had been able to do was hear a K-tec Blendtec blender before purchase. I would never purchase another high power blender without first hearing it run.

The term "loud" does not describe the K-tec Blendtec blender in use. It's a complete understatement. It's one of the loudest thing I've ever heard.

It really was an embarrassment owning one. When you use this thing when visitors or relatives are in the house. They just laugh at you for owning a machine that sounds as bad as it does. I really mean it, and they're right, they should laugh, very very loudly to be heard.

The machine cost (high enough as it is) is even more when I consider you need gun range or airport worker quality hearing protection just to safely use / be near one running, and the cost is even more if you have a family with children that you want to stay with you on the same floor of the house when you use the machine. They all need quality heavy duty hearing protection too.

I tell you, this K-tec Blendtec blender is "LLLLOOOOOOOUUUUUUUDDDDDDDD", and it's not an ordinary loud.



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#9 Author of original report

K-tec Blendtec blender triple failure - K-tec Blendtec Owner CEO Mr. Tom Dickson of Will It Blend fame.

AUTHOR: Whirl - (U.S.A.)

I haven't heard from you, Mr. Tom Dickson, K-tec Blendtec Owner CEO.

I want to hear about this strong company with a heavy duty product that can shred a ski in one short period of operation.
I want to hear why it provided an 8 year warranty, but was so weak it phoned the customer a whole week later, out of the blue, to take back the warranty they had provided the customer.

Again, Mr. Tom Dickson. We purchased an 8 year warranty machine but didn't receive one.

So how did this situation arise? How do you purchase an 8 year warranty machine and not receive the 8 year warranty one from the largest K-tec Blendtec blender distributor in the USA?

How? K-tec Blendtec blender simply changed the jar warranty from 8 years to 1 year on the same product.

Questions I ask myself:

How common is it for companies to change the warranty on a product without changing the product (or changing it substantially)?

Why would a company impact any of its customers caught out in their very strange warranty changeover period?
Why would this K-tec Blendtec blender company be so weak that it can't cope with these few customers.

Why would a company that shows video of such destructive force to highlight strength and durability of its product, reduce the warranty of its product's critical component, the jar, from 8 years to a wimpy 1 year?

K-tec Blendtec Owner CEO Mr. Tom Dickson of Will It Blend fame. You have lots of questions to answer.

K-tec Blendtec staff - please text Mr. Tom, or have Bev text him, he seems to respond to her.



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#10 Author of original report

K-tec Blendtec blender triple failure - K-tec Blendtec Owner CEO Mr. Tom Dickson of Will It Blend fame.

AUTHOR: Whirl - (U.S.A.)

I have received no reply from the K-tec Blendtec Owner CEO Mr. Tom Dickson.
In a string of problems K-tec Blendtec blender company has generated for the last nearly 5 years, Tom Dickson has had the opportunity to respond for more than 2.5 months and has chosen to ignore the customer ("ignoring" is a major reason this ripoff report is here).

I send off another e-mail to K-tec Blendtec Owner CEO Mr. Tom Dickson of Will It Blend fame.

Dear Mr. Tom Dickson.

You have chosen to ignore my communications and the ripoff report, or at least I have received no response.

This tells me that you have no time for a customer like myself. A customer that has had his K-tec Blendtec blender fail 3 times.

Your lack of response is telling me here that you Mr. Tom Dickson, head of K-tec Blendtec blender view the treatment K-tec Blendtec blender company provided me as listed above as totally acceptable to K-tec Blendtec blender company. You are telling me that you are doing nothing whatsoever to address those problems.

I disagree with it being totally acceptable and with you doing nothing.

I want you Mr. Tom Dickson K-tec Blendtec Owner CEO of Will It Blend fame to tell me right here that your K-tec Blendtec blender company treatment of my situation is Excellent, Great, Acceptable, Fair. Come here on Ripoff Report and represent your company to me like a man.

We're not sitting at nearly 5 years of problems with K-tec Blendtec blender company and 2.5 months of being ignored by the K-tec Blendtec Owner CEO Mr. Tom Dickson of Will It Blend fame for nothing are we Mr. Tom Dickson? No. Something happened in those 5 years.

I don't like hearing about your Will It Blend infomercials Mr. Tom Dickson. I feel that you are trying to tell me a customer that your K-tec Blendtec blender company product is Heavy duty, solid, reliable, tough. In my experience, you and your K-tec Blendtec blender company are not heavy duty, solid, reliable or tough, but have instead exhibited characteristics of cowardice. Ignoring the customer / your incredibly poor service. Not standing behind your product (in a timely manner). In my experience, your K-tec Blendtec blender has not proven to be heavy duty, solid, reliable or tough. It has been anything but that. 3 failures!!!!!!!!!!!!!

In my experience, you Mr. Tom Dickson, would appear to be conning me in these Will It Blend infomercials. I've written to you about my experiences and you have not replied. Why not?

I just watched your YouTube Will it Blend? Skis and Global Warming. (I think I had seen some before).
OK. You used it as a router. You're trying to say nothing will destroy this thing. So what happened in my 3 failure cases, doing nothing like shredding skis? Why did you reduce the warranty to next to nothing from 8 years on the Jars, if it can shred skis?

The issue is lasting durability, and you don't show that to me, the Will It Blend audience.

Oh, and I see you got a Text from Bev. You communicate when you feel like it, but your customer isn't important.


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#11 Author of original report

K-tec Blendtec blender triple failure No reply from the president

AUTHOR: Whirl - (U.S.A.)

I have not received the courtesy of a response from the President of K-tec Blendtec blender company, Mr. Tom Dickson.

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#12 Author of original report

K-tec Blendtec blender triple failure Letter to the president

AUTHOR: Whirl - (U.S.A.)

I have just sent this to Mr. Tom Dickson the owner/founder of K-tec Blendtec blender company:

Hi Mr. Dickson,

I have sent you a number of e-mails over the last month with regard to my Ripoff Report about the K-tec Blendtec blender issue.
I have not received a reply.
I would like you to condider the problems I have had with my K-tec Blendtec blender, the K-tec Blendtec customer care I have experienced and the K-tec Blendtec responses to the Ripoff Report. None of the above I consider good.
I hope to hear from you soon.
Whirl.

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#13 Author of original report

K-tec Blendtec blender triple failure Still no reply.

AUTHOR: Whirl - (U.S.A.)

I attempted to contact Tom Dickson, the owner of K-tec Blendtec blender company over a month ago and I have had no response.

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#14 Consumer Comment

Satisfied

AUTHOR: Mysterh - (U.S.A.)

Lady (Whirl) you need to take a pill. Get a life! You are spending your life obsessing about this issue.

I am a satisfied owner of a K-tec / Blendtec blender. I've used it for years and like it.

Suggestion: forgetaboutit or get a chain-saw for your blending.
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#15 Author of original report

K-tec Blendtec blender triple failure - RR Donations to Best Buddies Utah and Utah Food Bank Services

AUTHOR: Whirl - (U.S.A.)

No reply from K-tec Blendtec Owner CEO Mr. Tom Dickson. It's been two weeks.



There is no question K-tec Blendtec blender company's conduct on this problem and Ripoff Report has been nothing short of abysmal. I just have to look at what they've dragged us through, since what looks to be April 2008, and that's just on the Ripoff Report. The details of the problem on this report show the problems began in around July 2004, when they first showed their true colors, by ignoring the customer, almost 4 and a half years ago.

8 months of the 4.5 years are time spent logging the problem/status on the Ripoff Report, and I'm not going to go into the horrendous details much in this post.

K-tec Blendtec blender company, right from the Owner CEO Mr. Tom Dickson (who appears to have begun his K-tec Blendtec ignore the customer mission), the VP, and down through anyone of supervisory capacity that we communicated with, have all acted in the most unprofessional/business like ways I've ever encountered. In fact, in self defeating ways, as what company on earth can hope to regain any faith from this customer by battling the customer that had not one K-tec Blendtec blender fail. Not two K-tec Blendtec blenders fail, but THREE K-tec Blendtec blender failures, and who's family had to eat meals tainted with burning out bearing assembly components.

I was inspired by a story I read last weekend, especially with it being Christmas time (You're either naughty or nice at this time of year).

K-tec Blendtec blender company know what they're doing and they know what they've put us through, and they can read it all here to remind themselves. As I've said before, I will continue the active log of this problem until its completion.

Obviously, the Ripoff Report is all about K-tec Blendtec blender company making everything right for the customer (and for their own customer service department). I think it is clearly apparent K-tec Blendtec blender company does not want to make everything right for this customer. They care 100% less than my local cockroach infested speedy diner, and they don't care about all the effort it took to get them to lift a finger. Do they care? They don't care what they've put us through. They've vaporized yet again.

Again, I was inspired by a story I read today.

Here's what I suggest henceforth from this Christmas period:

Provide us the details of the materials used in the bearing assembly that we consumed (not the make-up and machining or the percentages in formulations just a list of all the materials in effect, the ingredients we consumed). You know you provide this machine to retailers who push its use for health and its use with quality healthy foods, and you know these consumers go to great lengths to know the details of everything about the foods they buy and consume.

Refund us all the money paid for the product (product, tax, shipping etc).

To cover for the trouble you have caused us, pay a Ripoff Report independently mediated amount to Ripoff Report's Ed, to be delivered to the charity of my choice:

Best Buddies Utah
3333 South 900 East, No. 115
Salt Lake City, UT 84106
(801) 468-1200 - Ph.
(801) 468-1201 Fax
www.bestbuddies.org
www.bestbuddiesutah.org

Refund us half of our ruined food/meals estimate.
Refund the other half of our ruined food/meals estimate to Ripoff Report's Ed, to be delivered to a 2nd charity of my choice:

Utah Food Bank Services
Janeal Ford
1025 South 700 West
Salt Lake City, UT 84104
Phone: (801) 908-8660
Fax: (801) 978-9565
www.utahfoodbank.org

Send us a shipping label (when its all agreed and I request it) to return the product to you.

Again, don't provide me the charity money, as I don't expect K-tec Blendtec blender company to trust a customer. Who can you trust these days? A head of a multi billion dollar hedge fund?, The head of Nasdaq? Well no, let's go with the aging hippie. Ed of Ripoff Report. He certainly cares about businesses and customers and a fair trading environment, and as Ripoff Report is the company donating, they can take the charitable contributions tax deduction as a thanks for the great service.

You will notice that this Kansas City person is donating all of the effort from our difficult situation with a company with bad business practices to charities that serve not Kansas City, but your own Orem UT, Provo UT, Salt Lake City UT locations to help the people having even more difficult times near you. Your own people.

Thank you.
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#16 Consumer Comment

Whirl. They are waiting for you!

AUTHOR: Andromeda - (U.S.A.)

'Whirl' is NOT interested in discussions with other posters who have had problems, or other posters who have had no problems. He/she appears to be 'deaf', 'dumb' and 'blind', like a speeding train with no engineer. Do not get in his/her way!

Here is what 'Whirl' said in his/her post of 10/19/2008 at 10:17:58 PM

'I have no idea if we are some of the few or the only ones who've encountered this problem. That really isn't important to me. It doesn't matter to me.'

By his own words, it is all about 'WHIRL', and his/her FAILURE to cooperate with the blender company warranty instructions.

The company has done the right thing, and does not need to respond to Whirl again until he complies with their warranty return instructions.

The 'ball' is in your court 'Whirl'. They are waiting for YOU!
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#17 Author of original report

K-tec Blendtec blender triple failure - Tom Dickson, CEO Ktec Blendtec blender hasn't replied yet

AUTHOR: Whirl - (U.S.A.)

I have already sent 2 e-mails to Mr. Tom Dickson, CEO Ktec Blendtec blender company.
I have not yet received a reply, so I sent a 3rd, the following reminder to him and his assistants:

Dear Mr. Tom Dickson,

I have not received a reply from you, so I forward you the information below (shown above in this Ripoff report).

Thank you.
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#18 Consumer Comment

They are waiting for YOU!

AUTHOR: Andromeda - (U.S.A.)

'Whirl' is NOT interested in discussions with other posters who have had problems, or other posters who have had no problems. He/she appears to be 'deaf', 'dumb' and 'blind', like a speeding train with no engineer. Do not get in his/her way!

Here is what 'Whirl' said in his/her post of 10/19/2008 at 10:17:58 PM

'I have no idea if we are some of the few or the only ones who've encountered this problem. That really isn't important to me. It doesn't matter to me.'

By his own words, it is all about 'WHIRL', and his/her FAILURE to cooperate with the blender company warranty instructions.

The company has done the right thing, and does not need to respond to Whirl again until he complies with their warranty return instructions.

The 'ball' is in your court 'Whirl'. They are waiting for YOU!
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#19 Consumer Comment

Give it up!!

AUTHOR: Becki Green - (U.S.A.)

Whirl, I think you are crazy. Why do you get on here and update nothing?? My Gosh, I have never seen someone update their own complaint so much. And you have nothing to report. Just cut your losses, buy a new blender by another brand and shut up! You must have a lot of time on your hands to come here and type long, long updates about nothing. I think that you thought if you raised enough Hell about this blender that the company would give you a refund or offer you a settlement or something. Sorry, Not gonna happen!!
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#20 Author of original report

K-tec Blendtec blender triple failure Tom Dickson President Blendtec K-tec blender company.

AUTHOR: Whirl - (U.S.A.)

Dear Mr. Tom Dickson, K-tec Blendtec blender company founder and president,

Welcome to Ripoff Report.

I haven't spoken to you or communicated with you or included you in the Ripoff Report up until now, so you are new to this triple K-tec Blendtec blender failure and the problems I have had with K-tec Blendtec blender company customer service.

When receiving a response from K-tec Blendtec blender company it has often felt to me like the K-tec Blendtec blender representative had first thought, "how can I respond to make it seem like I'm doing something and care about my product/company, but not actually do what should be expected towards this particular customer".

It really seems to me K-tec Blendtec blender company dislikes this customer, so if I was in the market for a new K-tec Blendtec product, how would I know if I was one of the customers K-tec Blendtec blender company dislikes? Can K-tec Blendtec blender company tell me what they use to separate / distinguish a particular customer for this type of treatment / bad service? There is no question K-tec Blendtec blender company treats a customer like this, so how can I know up front before I pay, so I can choose not to purchase your product if, for example, my number pops out of the K-tec Blendtec blender company "Dislike" Algorithm.
After all, someone who paid a small fortune for your product and then had it fail three times is not someone any company should be disliking. They should be treating them vastly the opposite way.

As I pointed out in the last post, I feel the problems and issues I have brought to K-tec Blendtec blender company have always been treated as an inconvenience to K-tec Blendtec blender company.

Do you Mr. Dickson, K-tec Blendtec blender company president, have any idea what a triple blender failure inconvenience is like to the customer? Not once, which would be bad enough. Not twice, which would make me concerned about my product line if I was a manufacturer of them, but three times. If I was a manufacturer that managed to produce 3 failures for a single customer I'd have to seriously question if I was good enough to be in this business at all. If I should just wrap it all up.

Mr. Dickson, President K-tec Blendtec blender company, why have your staff treated this problem as any form of inconvenience to themselves when it is the customer that has been inconvenienced greatly three times?

Thank you.
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#21 Author of original report

K-tec Blendtec blender triple failure Contact President of K-tec Blendtec

AUTHOR: Whirl - (U.S.A.)

Dear K-tec Blendtec blender company,

I'd like my Ripoff Report to be passed on to VP Geroge Wright's boss, the K-tec Blendtec blender company President (who I think is Tom Dickson). We have had our K-tec Blendtec blender fail 3 times. I feel K-tec Blendtec blender company has not treated the customer the way a K-tec Blendtec blender triple failure along with helpings of terrible customer service should be treated. The way K-tec Blendtec blender company has treated us and the Ripoff Report has only escalated the problem, generating feelings vastly greater than the terrible feelings anyone would have when their blender dies and contaminates meals, not once, not twice, but for the third time in a short period.

George Wright who has been one of the current representatives for K-tec Blendtec blender company has not replied to the Ripoff Report questions yet and appears to have clammed up.
What does this tell me about K-tec Blendtec blender company? Over and above what K-tec Blendtec blender should have done on day one, K-tec Blendtec blender company has not addresses the Ripoff Report. K-tec Blendtec blender company hasn't even worked half heartedly on the issues I'm asking them to respond to (as half heartedly would suggest putting in some effort). As we've seen, K-tec Blendtec blender company is representing itself with less than minimal attention / help. In fact it's been worse. At times I feel you've even treated this as a joke.
By doing this to your customer, what is K-tec Blendtec blender company telling me, should I be in the market for new K-tec Blendtec blender for Christmas? This time of year I see all types of sales tactics to move items that would look something like this if it was for a K-tec Blendtec blender: Huge Blendtec sale, Blendtec bargain blowout, Blendtec lowest price, Blendtec best deal, liquidation sale, we're moving sale, closing sale, Blendtec discount, Blendtec coupon, Blendtec rebate, Blendtec bargain basement prices, Blecdtec prices slashed, push it in pull it in drag it in Blendtec trade in sale, going out of business sale - they'll try anything to make a sale. Yes, after 3 K-tec Blendtec blender failures and severe problems with K-tec Blendtec blender company customer service, Richard Bovo of Accounting has the audacity to suggest me being in the market for another! Again, what are they trying to tell me if I'm in the market for a new blender? I feel they want me to know a customer is an inconvenience to them after the sale, and every time I contact them with a problem related to that same machine it's more of an inconvenience to them. I feel they're not at all concerned about the inconvenience or losses to the customer, but all that matters to them after the K-tec Blendtec blender is sold is: if I contact them it's an inconvenience to K-tec Blendtec blender company.

With good companies, the more trouble you have with their product, the more apologetic they get, and the more they ensure the customer is treated right.
It is interesting that K-tec Blendtec blender company doesn't take this approach.
I have felt that K-tec Blendtec blender company treated each failure and the collective of all 3 jar failures and the Ripoff Report as an inconvenience to themselves. Every step we've taken since owning this K-tec Blendtec blender and every problem we've incurred has seemed like a terrible inconvenience to them.
After having the blender jar fail 3 times, K-tec Blendtec blender company treats it as an inconvenience to them and their lead customer service person Eileen ignores us.

Let's just move to an imaginary honest world for a few minutes.

I made a product I felt was great. I sold it to you.
It failed.
I was proud of my product. I feel terrible it failed on you. I'm sorry. I'm sending you another immediately.

You ran it for a few months and it failed again.
I am proud of my product. I'm very sorry, this is terrible. I still feel my product is good, so I offer to send you another express delivery, or I'll refund your money, your choice. I'll also send you something to try to make up for the inconvenience. Your last returned product was reviewed and this one will also be reviewed to see if we can find a product line problem.

It failed again.
I'm really really sorry. We haven't had many other problems, but I'm really very sorry for the inconvenience. Again, I can't believe it. I'm terribly sorry. I do want you to experience our good product as they do work and I'm proud of them. I will send you a replacement and warranty it forever, and I'll send you your money back. As 3 failures is completely unacceptable, I also send you a letter from the president (myself) apologizing for the problems and thanking you for your patience.

Does that honest world scenario fit with with your view of good customer service? Good customer service with a view to keeping a happy customer, making the problem right and ensuring no Ripoff Reports or BBB reports?

Now, back to the K-tec Blendtec blender company modern reality.
The honest world scenario can't work now for various reasons and the K-tec Blendtec blender company scenario is not now an honest day one gesture. Note that in the prior scenario the company didn't know about the problem, but in this case K-tec Blendtec blender company does know there was a jar problem and produced a replacement version and has also swiftly reduced its warranty from 8 years to 1 year suggesting a severe lack of confidence in the replacement. Each failure gets more inconvenient to K-tec Blendtec blender company, until after the 3rd failure they simply ignore the customer. K-tec Blendtec blender company had already ignored 2 pieces of US postal mail. When K-tec Blendtec blender company finally returns to contact the customer they write it as though it's all been an inconvenience to K-tec Blendtec blender company, and they instead give the customer a sales pitch. Customer service that only gets worse as we communicate higher in the company hierarchy. The customer can't consider a free blender if one was offered (like in the honest world scenario) as the blenders have been contaminating the food and K-tec Blendtec blender company has also ignored the customer's human rights to know what materials they consumed. Just trying to communicate with and reason with K-tec Blendtec blender company has generated huge losses / inconvenience.

This doesn't fit with my view of a good customer service process. It doesn't even in this less honest modern era, and it certainly doesn't reflect well on US business. If the way K-tec Blendtec blender company has treated me is the model for modern US business customer service, the US is sunk.
My local cockroach infested speedy diner would deal with a problem with their meal at least 100% better than K-tec Blendtec blender company as treated this Ripoff Report. I'm sure a Chinese or Japanese blender company would also be vastly more courteous and generate the same or better resolution as the local cockroach infested speedy diner. And I'm sure all these would produce a superb resolution that would make up for the problem automatically, with no fight.

Here on Thanksgiving day, a day a heavy duty blender could be very handy, I feel K-tec Blendtec blender company makes US business look really bad. They set a very bad example for US customer service.
Remember, restaurants and diners are the companies K-tec Blendtec blender company staff claim (in that defense / huge sales pitch by Matt Deitz, Manager Customer Service when he should instead have been courteous and apologetic) come to K-tec Blendtec blender company all the time for advise. I feel the customer service I have been provided by K-tec Blendtec blender company would be a bad influence on the US restaurant industry. No understanding, no care, no feelings. In my experience K-tec Blendtec blender company cares about little other than the sale.

K-tec Blendtec blender company works the opposite way of all good customer service departments I've contacted. They even work differently than their competitors Vita-mix and Sunbeam Oster who are proud of their products and these companies appear to me to make it important to have customer service that will look after you if you have a problem. They want a repeat customer and they've had repeat customers (me included). They're in it for the long haul.

Thank you.
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#22 Author of original report

No reply to either the 10/20/2008 or 10/21/2008 postings that I also e-mailed to K-tec Blendtec blender company.

AUTHOR: Whirl - (U.S.A.)

I still haven't received a reply from K-tec Blendtec blender to either the 10/20/2008 or 10/21/2008 postings that I also e-mailed to K-tec Blendtec blender.
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#23 Consumer Comment

The 'ball' is in your court 'Whirl'. They are waiting for YOU!

AUTHOR: Andromeda - (U.S.A.)

Phil,

'Whirl' is NOT interested in discussions with other posters who have had problems, or other posters who have had no problems. He/she appears to be 'deaf', 'dumb' and 'blind', like a speeding train with no engineer. Do not get in his/her way!

Here is what 'Whirl' said in his/her post of 10/19/2008 at 10:17:58 PM

'I have no idea if we are some of the few or the only ones who've encountered this problem. That really isn't important to me. It doesn't matter to me.'

By his own words, it is all about 'WHIRL', and his/her FAILURE to cooperate with the blender company warranty instructions.

The company has done the right thing, and does not need to respond to Whirl again until he complies with their warranty return instructions.

The 'ball' is in your court 'Whirl'. They are waiting for YOU!
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#24 Author of original report

Still no reply to either the 10/20/2008 or 10/21/2008 postings

AUTHOR: Whirl - (U.S.A.)

K-tec Blendtec has still not repied to either the 10/20/2008 and 10/21/2008 postings that were e-mailed to them.
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#25 Author of original report

No reply to either the 10/20/2008 or 10/21/2008 postings that I also e-mailed to K-tec Blendtec blender company.

AUTHOR: Whirl - (U.S.A.)

and I haven't received a reply to either the 10/20/2008 or 10/21/2008 postings that I also e-mailed to K-tec Blendtec blender.

I am also still waiting for replies to the questions relating to the first of the issues I am presenting here on Ripoff Report. I need K-tec Blendtec blender company to present its answers here. I want to know how K-tec Blendtec blender company expects a customer to feel when they are treated in these K-tec Blendtec blender company ways.
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#26 Author of original report

This customer is valued as a lab Guinea Pig to K-tec Blendtec blender company.

AUTHOR: Whirl - (U.S.A.)

Here is the extent of the K-tec Blendtec customer caring I have encountered during this period getting on towards 7 months.

"I certainly am aware that you are upset and unsatisfied."

That's about it.

I know I would be provided real, deeply concerned caring service at my local Wal-Mart from the assistant and manager in charge, immediately, for any problem I brought to them, and they aren't even a manufacturer!

After years of problems and 7 months of Ripoff Report, dealing with at least 5 people above the phone assistants, the deepest level of caring K-tec Blendtec provides is a short sentence, "I certainly am aware that you are upset and unsatisfied.", and if you look at the sentence it related to K-tec Blendtec awareness. It relates to themselves.

K-tec Blendtec blender company hasn't shown me it values me as a customer. They haven''t shown me they value what we've been through, what we've consumed, the losses, the costs.

The only way K-tec Blendtec has shown it values this customer is as a Guinea Pig. K-tec Blendtec appears to VALUE the problems we encountered as VERY VALUABLE for their own continuous improvement and research and development. This customer is a Guinea Pig to K-tec Blendtec. In several of the K-tec Blendtec blenders that failed, this customer consumed the burnt out bearing assembly that had worked its way into the meal. K-tec Blendtec blender value this as nothing, just like a Guinea Pig in a lab is valued.

We consumed blender component materials. We asked K-tec Blendtec to tell us the list of materials that make up the jar bearing assembly so we know what we consumed, and we have been denied the information, so we've consumed unknown materials just like a lab Guinea Pig.

Why can't you tell me the materials? An earlier poster mentioned rocket science. Well the bearing assembly surely can't be rocket science.

Take for example the bearing. I'll have to find a hat to eat if you made the bearing yourself. The same for the lubricant, and again for the seals. It's unlikely you developed the plastics in the jar. That probably leaves a casing which could be made by yourselves, but may also be made by someone else.
Therefore these bearings, seals, lubricants and plastics aren't rocket science and are likely used in other products.
Why is it so difficult to provide a list of all the materials that make up the base area of the blender jars?
Are you too lazy to access the information from the manufacturers? If that's the case, why not just provide me the item codes and the manufacturer names and let me obtain the information myself.
I want to know what we consumed.


So again, Here is the extent of the K-tec Blendtec customer caring I have encountered during this period getting on towards 7 months.

"I certainly am aware that you are upset and unsatisfied."

Let's look at how the K-tec Blendtec staff (above phone assistants) have cared about the situation, how they value it over the last, nearly 7 months.

Eilene Webb. She has ignored the last 7 months. We've heard nothing from her at all. She is/was the top person that deals with problems customers bring to K-tec Blendtec. We've been told she is also who the retailers/distributors have to deal with. She has been included in almost every communication. She remains silent.

Matt Deitz, Manager Customer Service. There was nothing very caring from Matt. It was largely the opposite, defense and a huge sales pitch, even with internet links. We haven't heard from him since.

Richard Bovo, Director of Account Management and Sales Service. He provided nothing that showed he understood and cared about how we've been treated. In fact he reverted to querying the 8 year warranty validity. We haven't heard from him since.

George Wright, VP Sales and Marketing. There has been nothing very caring from George. The extent of it is the sentence "I certainly am aware that you are upset and unsatisfied.".

K-tec Blendtec has done nothing above what it should have done on day 1 of these 7 months, and in many ways it hasn't even achieved what it should have done on day 1. It appears K-tec Blendtec blender company do not care about what their blender has put this customer's family though.
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#27 Consumer Comment

For every story there is a good story

AUTHOR: Phil - (U.S.A.)

As a consumer I do sympathize with your plight for closure on your problem. And hope it does get resolved in the near future; but I do have to add something here. I have had a BlendTech Blender for about 3 months now and have nothing but praise about it.
I use it almost every other day, but unlike yourself I do not use it for all my meals. I do not live the organic lifestlye but do love to try new things. I have made everyting from soup to magaritias in this thing. Crushed large blocks of ice, blended tomatos into sauce and made some of the best fruit smoothies I have ever had.
This blender bets the pants off of the past 3 I have had. Easy to clean, easy to use and easy to follow recipes.
I bought mine following an in store demo at Costcos. I had used them years ago at a juice bar I once worked at that was in my local gym. It worked under stressfull conditions there and never once gave us any problems. I wanted one back then, but they were only for commercial sale then and they cost way to much for a juice bar-tender.
I am now the proud owner of one of the best blenders I have ever had. I burnt out 2 and just threw away my last one after getting my BlendTech. I hope this company does you right and resolves this matter quickly.
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#28 Author of original report

A response from George Wright, VP Sales and Marketing, K-tec Blendtec blender company.

AUTHOR: Whirl - (U.S.A.)

George Wright, VP Sales and Marketing at K-tec Blendtec blender company replied to me today with a response no different than he has sent several times over the last few weeks:

"
I received your email. Please know that I will continue to make every effort to respond directly to you regarding the issues you have communicated to me. From our email conversations, I certainly am aware that you are upset and unsatisfied. I am happy to . I will as we are interested in continuous improvement and would find it valuable information for our research and development efforts.

I am also providing you with my contact information in the event that you would like to discuss this with me directly. Please feel free to call our toll free number to talk with me directly.
"




My Reply to George Wright, VP Sales and Marketing K-tec Blendtec Blender company:

"
and I'm listing how upset and unsatisfied I am with K-tec Blendtec blender company at Ripoff Report.
You still appear to be very pleased with the service you have provided to me.
K-tec Blendtec needs to respond directly to the ripoff report questions listed to show how pleased K-tec Blendtec is with the service it has provided me. How this is deemed good business at K-tec Blendtec.
If you're treating all the bad treatment that I'm listing at Ripoff Report as nothing, the very least you can do is explain how each question amounts to nothing and is good K-tec Blendtec blender business.

In relation to your constant sentences asking for "Direct" communications.
1/ We are in direct communications.
2/ Look at the Ripoff Report. Do you see what happened when we used phone communications with K-tec Blendtec blender company? Why would we waste our time with that again, and with a salesman to boot? There is nothing we can't do better in e-mail that we can do over the phone. Do you understand now? We were working over the phone, but K-tec Blendtec blew it, so now we can't!

In relation to you using our blender jar based on your statement "as we are interested in continuous improvement and would find it valuable information for our research and development efforts".
I have to laugh at this one. K-tec Blendtec blender company treats the bad treatment, the losses, the costs we have incurred as "nothing" and has not addressed them, but K-tec Blendtec Blender "wants to gain" from the problem we have incurred and have had bad treatment, losses and costs on. This does have VALUE to THEM.

I don't think I could find a company much more self centered than K-tec Blendtec blender company.

Again, a lot of this Ripoff Report revolves around bad K-tec Blendtec customer service / customer care. I (and Ripoff Report) want to see good customer service from K-tec Blendtec blender, and that means customer service needs to value the bad treatment, losses and costs and address it. K-tec Blendtec blender needs to address the questions asked at RipoffReport.com. I can only draw assumptions based on K-tec Blendtec blender's resistance to answering them.
"
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#29 Author of original report

A response from George Wright, VP Sales and Marketing, K-tec Blendtec blender company.

AUTHOR: Whirl - (U.S.A.)

George Wright, VP Sales and Marketing at K-tec Blendtec blender company replied to me today with a response no different than he has sent several times over the last few weeks:

"
I received your email. Please know that I will continue to make every effort to respond directly to you regarding the issues you have communicated to me. From our email conversations, I certainly am aware that you are upset and unsatisfied. I am happy to . I will as we are interested in continuous improvement and would find it valuable information for our research and development efforts.

I am also providing you with my contact information in the event that you would like to discuss this with me directly. Please feel free to call our toll free number to talk with me directly.
"




My Reply to George Wright, VP Sales and Marketing K-tec Blendtec Blender company:

"
and I'm listing how upset and unsatisfied I am with K-tec Blendtec blender company at Ripoff Report.
You still appear to be very pleased with the service you have provided to me.
K-tec Blendtec needs to respond directly to the ripoff report questions listed to show how pleased K-tec Blendtec is with the service it has provided me. How this is deemed good business at K-tec Blendtec.
If you're treating all the bad treatment that I'm listing at Ripoff Report as nothing, the very least you can do is explain how each question amounts to nothing and is good K-tec Blendtec blender business.

In relation to your constant sentences asking for "Direct" communications.
1/ We are in direct communications.
2/ Look at the Ripoff Report. Do you see what happened when we used phone communications with K-tec Blendtec blender company? Why would we waste our time with that again, and with a salesman to boot? There is nothing we can't do better in e-mail that we can do over the phone. Do you understand now? We were working over the phone, but K-tec Blendtec blew it, so now we can't!

In relation to you using our blender jar based on your statement "as we are interested in continuous improvement and would find it valuable information for our research and development efforts".
I have to laugh at this one. K-tec Blendtec blender company treats the bad treatment, the losses, the costs we have incurred as "nothing" and has not addressed them, but K-tec Blendtec Blender "wants to gain" from the problem we have incurred and have had bad treatment, losses and costs on. This does have VALUE to THEM.

I don't think I could find a company much more self centered than K-tec Blendtec blender company.

Again, a lot of this Ripoff Report revolves around bad K-tec Blendtec customer service / customer care. I (and Ripoff Report) want to see good customer service from K-tec Blendtec blender, and that means customer service needs to value the bad treatment, losses and costs and address it. K-tec Blendtec blender needs to address the questions asked at RipoffReport.com. I can only draw assumptions based on K-tec Blendtec blender's resistance to answering them.
"
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#30 Author of original report

Did the other people in the home show run to the emergency storm shelter when they heard it running?

AUTHOR: Whirl - (U.S.A.)

Thanks for your comment "Screwed".

So you actually purchased one after seeing one running at a home show? Did the other people in the home show run to the emergency storm shelter when they heard it running?

We did all we could to try to get to see one working before we purchased it, but there were no sellers in town.

If we had heard it run we would have probably thought twice before buying one. The word "LOUD", even capitalized, doesn't begin to describe the noise. I'll have to consult the dictionary to see if it even has a word to describe the noise.

I have no idea if we are some of the few or the only ones who've encountered this problem. That really isn't important to me. It doesn't matter to me. I hope all the others are running well for the people that have invested so much hard earned money in one.

What does matter though is how the manufacturer deals with the customer that encounters a problem.

This ripoff report is not about how you or others were treated well or badly by K-tec Blendtec blender, it's about how 'I' was treated by K-tec Blendtec blender. How I was treated badly enough to write a Ripoff Report, and how I was and am treated badly enough to have to write about that bad treatment in detail.

Just go back a month. I was dealing with the VP of Sales and Marketing.
K-tec Blendtec's VP of Sales and Marketing steals my e-mail SPAM signature line for his own use.

After almost half a year of Ripoff Report, the K-tec Blendtec VP of Sales and marketing entered the situation and 'Pissed the customer around' just like his colleagues did a few weeks earlier, and just like everyone that's in a position that shouldn't has done.

This Ripoff Report shows my continuing experience of K-tec Blendtec after sales service (FYI. Contacted them last week. No reply), which is what I really should have been concerned about when I was purchasing the machine, but what seller would have provided that information? Ripoff Report provides 'real' 'visible' after sales information for a growing number of companies.

K-tec Blendtec blender suggests our blender inconvenience experience and after sales service experience amounts to nothing. If it was nothing, it wouldn't be taking up so much of Ripoff Report. If it was nothing I wouldn't be here.
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#31 Consumer Comment

We also had an issue with the K-Tec Champ HP3

AUTHOR: Screwed - (U.S.A.)

Several years ago we purchased a K-Tec Champ HP-3 at a home show. After a couple of years, we experienced steel shavings and grease running down the base, along with jar leakage. We contacted the company, sent them the jar, and they immediately sent us a replacement jar. Since then we have had no further trouble and we use our blender every day. Since you are continuing to have so many problems, I think the company should have replaced your entire unit and not just the jar, as these kind of things should not be happening. This is an exceptional blender, but perhaps you got a lemon.

It is just not good business for the company to ignore you. Why would you make up these stories and spin your wheels writing all these reports if you weren't really having issues? Because of the high cost of this item, it is certainly understandable why you would be upset. However, I think you should either chalk this up to a total loss or file a consumer complaint with the Utah Attorney General for deceptive trade practices because your blender does have an 8 year warranty. You could also file a complaint with the Better Business Bureau in the city in which the company does business. Of course, this is no guarantee anything will be done to help you, but at least other potential customers may see the complaint before purchasing, if they bother to check to see whether there are any complaints lodged against the company. At any rate, you have done what you can on this venue and should call it a day.

More importantly, if you truly believe you can taste metal in products you make using this blender, you should discontinue using it at once and purchase something else, as metal consumption can cause serious illness.

Good luck.
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#32 Author of original report

Over Half a Year and K-tec Blendtec HAS NOT resolved the Ripoff Report.

AUTHOR: Whirl - (U.S.A.)

Over Half a Year and K-tec Blendtec HAS NOT resolved the Ripoff Report.

If you are reading this Ripoff Report and you do not see "Ripoff Report Resolved" written somewhere later in the postings, then this Ripoff Report HAS NOT been resolved by K-tec Blendtec Blender company and we are still waiting for them to resove it properly.

Over Half a Year and K-tec Blendtec HAS NOT resolved the Ripoff Report.
Yes, HALF a year.
I think I could get better service from ANY other blender company, never mind the instant good service received from Vita-Mix Blender company as seen in the postings above.

HALF a year.

In fact more than HALF a year.
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#33 Author of original report

Over Half a Year and K-tec Blendtec HAS NOT resolved the Ripoff Report.

AUTHOR: Whirl - (U.S.A.)

Over Half a Year and K-tec Blendtec HAS NOT resolved the Ripoff Report.

If you are reading this Ripoff Report and you do not see "Ripoff Report Resolved" written somewhere later in the postings, then this Ripoff Report HAS NOT been resolved by K-tec Blendtec Blender company and we are still waiting for them to resove it properly.

Over Half a Year and K-tec Blendtec HAS NOT resolved the Ripoff Report.
Yes, HALF a year.
I think I could get better service from ANY other blender company, never mind the instant good service received from Vita-Mix Blender company as seen in the postings above.

HALF a year.

In fact more than HALF a year.
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#34 Author of original report

Over Half a Year and K-tec Blendtec HAS NOT resolved the Ripoff Report.

AUTHOR: Whirl - (U.S.A.)

Over Half a Year and K-tec Blendtec HAS NOT resolved the Ripoff Report.

If you are reading this Ripoff Report and you do not see "Ripoff Report Resolved" written somewhere later in the postings, then this Ripoff Report HAS NOT been resolved by K-tec Blendtec Blender company and we are still waiting for them to resove it properly.

Over Half a Year and K-tec Blendtec HAS NOT resolved the Ripoff Report.
Yes, HALF a year.
I think I could get better service from ANY other blender company, never mind the instant good service received from Vita-Mix Blender company as seen in the postings above.

HALF a year.

In fact more than HALF a year.
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#35 Author of original report

Over Half a Year and K-tec Blendtec HAS NOT resolved the Ripoff Report.

AUTHOR: Whirl - (U.S.A.)

Over Half a Year and K-tec Blendtec HAS NOT resolved the Ripoff Report.

If you are reading this Ripoff Report and you do not see "Ripoff Report Resolved" written somewhere later in the postings, then this Ripoff Report HAS NOT been resolved by K-tec Blendtec Blender company and we are still waiting for them to resove it properly.

Over Half a Year and K-tec Blendtec HAS NOT resolved the Ripoff Report.
Yes, HALF a year.
I think I could get better service from ANY other blender company, never mind the instant good service received from Vita-Mix Blender company as seen in the postings above.

HALF a year.

In fact more than HALF a year.
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#36 Author of original report

George Wright Blendtec Director of Marketing, tell us how would you feel to be drawn into Vita-Mix internal politics/policies?

AUTHOR: Whirl - (U.S.A.)

I have not heard from K-tec Blendtec blender.

In relation to the issue:
In September 2006 K-tec told us they would honor the 8 year jar warranty and provide a newly designed blender jar. Then a week later, out of the blue, K-tec phoned us. The person told us they were reprimanding the person that honored the jar warranty and they were taking the 8 year warranty back from us. In addition, she announced we would receive no more free replacement jars.

I had the question:
George, tell us how would you feel to be drawn into Vita-Mix internal politics/policies?

So Vita-mix called you back and began to reprimand its own staff member on the phone. That would never happen based on my communications with Vita-Mix. They provide great service and are proud of their machines. Proud to build them well and back them up with a great warranty. No George, you have to change the name to K-tec Blendtec blender before discussing this one. K-tec Blendtec blender are THE blender company that works in these ways. If you got a phone call out of the blue from a company you're not expecting to hear from you would be wondering why they were calling. When the K-tec Blendtec blender staff member began to reprimand the original K-tec Blendtec assistant's work, when you thought her work was good and appropriate, you would firstly have been shocked, and as you heard more of the K-tec Blendtec blender company ways of working you'd feel absolutely terrible. You'd wonder why on earth you would have needed to be involved in the reprimanding of the K-tec Blendtec staff member. Would K-tec Blendtec be saying that somehow you had got the original K-tec Blendtec staff member to confirm our 8 year jar warranty? Would K-tec Blendtec blender be saying that their staff aren't capable of carrying out K-tec Blendtec policies properly? The world needs to know this George. Future callers to K-tec Blendtec customer service need to know if they can rely on the words spoken by a K-tec Blendtec customer service agents. Could any information or agreement be subject to K-tec Blendtec customer service change after a whole week? What is the cutoff period? Can a K-tec Blendtec customer service agent reverse its agreement after 11 months, or 7.9 years, both times when the warranty would be due to run out on the original 8 year warranty and on the newer lesser confident jar warranty?
George, you wouldn't be pleased being a customer and having to listen to a story about a K-tec Blendtec blender staff member needing to be reprimanded, and it would feel much worse. Your initial kind thoughts and actions would be for the poor staff member being reprimanded, but were they really reprimanded? Could the staff member herself please let us know here? A kind letter was sent to K-tec Blendtec blender regarding how badly we felt about you being reprimanded. But George, after all this time and bad K-tec Blendtec service, you might wonder if she was really reprimanded, and if it was all just K-tec Blendtec talk to get out of the warranty. Make it look like some huge K-tec Blendtec policy was broken that would be the end of the world to K-tec Blendtec blender if stayed as an 8 year warranty. I don't think this is the case. I think K-tec Blendtec blender did reprimand the poor original K-tec Blendtec blender assistant.

K-tec Blendtec blender company. I have asked you on several occasions, even posting the e-mails here, for you to present your side of these issues describing how you treated us over the years. How you've treated us badly. How you've ignored us. Explain the details of the machine failures, the questions I have about them.
For example, you created a newer generation of the jar, and you stated it was the best jar yet. It makes it sound like it's all new components, but can you let me / the public know what was wrong and what large changes you made to that bearing assembly to ensure it works (because it didn't work in my case, the jar still failed)? It looks just the same, so what was changed in it?
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#37 Author of original report

George Wright VP Blendtec, tell us how you would feel if this happened a week after you contacted Vita-Mix?

AUTHOR: Whirl - (U.S.A.)

I have not heard from K-tec Blendtec blender or Eilene Webb.

In relation to the issue:
In September 2006 K-tec told us they would honor the 8 year jar warranty and provide a newly designed blender jar. Then a week later, out of the blue, K-tec phoned us. The person told us they were reprimanding the person that honored the jar warranty and they were taking the 8 year warranty back from us. In addition, she announced we would receive no more free replacement jars.

I had the question:
George, tell us how you would feel if this happened a week after you contacted Vita-Mix?

George. Imagine if you contacted a proud company like Vita-Mix. One that places a substantial warranty behind their jars and is proud to do it. A warranty that is substantially larger than the short K-tec Blendtec jar warranty. Imagine if they contacted you a week after agreeing to honoring an 8 year warranty and said they were downgrading it to 1 year, reprimanding their staff and disallowing any future jar replacements.

Firstly George. Based on my knowledge of Vita-mix blender company, this isn't going to happen. Vita-mix doesn't work the way K-tec Blendtec does. You wouldn't feel bad with Vita-mix, they would help you long before this ever could happen. Mr. Wright, K-tec Blendtec blender on the other hand has done this, and works in these ways. Yes, your colleagues. You probably know these people. They take up from what your sales and marketing generates. They back up the product you promote to be heavy duty. I would assume you would feel absolutely terrible when K-tec Blendtec blender contacted you a week later after agreeing on an 8 year warranty. You would wonder why K-tec Blendtec blender was calling you, as you weren't expecting a call. You'd feel terrible when K-tec Blendtec blender said they would reprimand their staff. You'd feel terrible for the K-tec Blendtec staff member. You wouldn't want this to happen to them. You may do as we did and write to complain, only to have your letter ignored by Eilene Webb at K-tec Blendtec blender. You would feel absolutely terrible and disgusted at how K-tec Blendtec blender has treated you. To make you feel even worse you hear the K-tec Blendtec blender 8 year warranty from you. K-tec Blendtec is really doing this, you're stunned, what kind of company does this you ask? Then it gets worse still, and future jar replacements are no longer to happen as K-tec Blendtec blender is stopping them. You wouldn't know words low enough to describe the way K-tec Blendtec treated you.

George Wright, this did happen to a K-tec Blendtec blender customer. K-tec Blendtec blender even forced the customer to contact Vita-Mix to see how their company acted. It was clear from the first studying I did and in the communications with Vita-Mix that they were proud to provide true great service to their customer, even though I hadn't spent a single dime at Vita-mix. Above is the treatment I got from K-tec Blendtec after spending a nearly $400 for their product. A $400 purchase for the luxury of this K-tec Blendtec blender failing several times and being ignored by K-tec Blendtec blender staff and also being very badly treated by K-tec Blendtec blender.
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#38 Author of original report

Some people don't like ROR, and reports can get something like graffiti from graffiti artists that do little else.

AUTHOR: Whirl - (U.S.A.)

I had mentioned in a previous post where I said if the poster had a problem with their K-tec Blendtec machine and posted a Ripoff Report I would not post on their article. I take that back. I would post (as I would to any other Ripoff Reporter), but only in a positive way to assist that person if I felt their report deserved help.

I have read a good number of Ripoff Reports that have people posting negative reports for apparently no reason. Ed tells us a lot of people don't like his service, and his reports can get something like graffiti from graffiti artists that do little else.

Ed's staff have known for a long time that I'll stop reporting immediately at their request.

Until then I am waiting for K-tec Blendtec blender to respond with the answers.

I've read that for every report on the BBB there are a substantial number of people who don't report the same problem. In the case of the Ripoff Report, there are a substantial number of people who simply don't know of the site and don't know this is the place where their report is presented in a meaningful format. Unfortunately, the BBB is the name most people still think of first for help when they have a problem. It's the household name. It's been around much longer. Therefore because of this, for every Ripoff Report (depending on type of report/product) there is likely a gigantic number who don't report. That is all that can be said - statistical estimation.

In K-tec Blendtec blender's case they may very well not even know of all the failures, as some people may just trash their machine and buy a different one. The only people that have the actual number of problems (I have heard of others) are the people that own(ed) the machines.

Is it important for a company or K-tec Blendtec to have a great number of Ripoff Reports posted against them before any single one of them is truly valid? No. Again, Ripoff Report is currently still a fairly new service to most people. Most of the people that post a BBB report or a Ripoff Report have been pushed too far. They've had to make a big decision to go on (where most abandon the mission), which will impact them with a lot of costly time and effort to do more about their problem.
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#39 Consumer Comment

Thousands of satisfied users of the Blendtec blender can't be wrong!!!!!!!!!!!!!!

AUTHOR: Engineer - (U.S.A.)

To quote you below, it shows that you don't know how to use a Blendtec blender or possibly any other programmable equipment.
"Having said that, the K-tec Blendtec control panel programmed routines are irritating if you use it infrequently, as you simply forget how to use your blender. What does 1 do?, What does 2 do?, what does 3 do?, what does 4 do? What does S do? What does P do? I can hardly remember now. You have to 'read the manual each time' you forget or ask an expert friend. You wish it just had a switch and a speed control."

I've have the older, as well as the newer jars (one of each), and I can tell you that at the rate they are used in a home, either will last for years if properly maintained. I would suggest that you use a blender with a simple switch and a speed control as I don't think you are capable of using a professional type blender. I am really surprised that you are able to use a computer, or is an expert friend helping you turn it on and off.

Thousands of satisfied users of the Blendtec blender can't be wrong, except one--you.
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#40 Consumer Comment

I agree with 'Engineer', you were probably misusing the machine.

AUTHOR: Andromeda - (U.S.A.)

Whirl
KC, Missouri
U.S.A.

My gosh! If you are in business, you have got to know which is more valuable; your time to type in these useless updates or your free time.

It does not seem to be doing the slightest good, and evidently, no one from this company is even reading your updates.

As a consumer, I am sympathetic with you, but I could never type all the 'crap' you have typed for the price of the machine(s) you're having a problem with! It is not worth it to me.

Probably all you can do is take them to court, and the cost to do that would probably be more than the price of the machine(s).

Stop writing useless 'crap' and accept the fact that they DO NOT care on THIS one and never will! You have NO capability to change anything!

You are currently misusing ripoffreport. You are NOT UPDATING anything. Every update is JUST THE SAME. You only need ONE post, and then the company has a chance to rebut you. Everything you have said could be put into ONE post entirely, because you NEVER have any ADDITIONAL information to add!

I hope you are putting marks on a wall to keep track of the days and months. You are really 'out of it'.

I agree with Engineer, you were probably misusing the machine. Have someone put a 'straight jacket' on you, and lock you away for a few months, until you get rid of this all-consuming vendetta ripoffreport misusing obsession you have!

I don't believe the ROR editor allows you to post endless posts with the SAME content, just to take up space. I think I will have him take a look at your posts, and answer that question for us.

Unless you can PROVE to the readers, if you have any, that you were not abusing the machine, you don't have a leg to stand on! We are very skeptical, and you look 'guilty'.

You are just blowing 'smoke'. Show us where all of the other failures of this machine are posted, by OTHER consumers! If you can't show a substantial number, then it is only YOU having this problem. Tell us why you made the company so mad, that they won't talk to you or 'give' you jars that they have no obligation to give you.

Show us the paperwork where they 'promised' to give you more jars. If it is not in writing, it is your fault. Unless it is in writing, it didn't happen!

Obviously there is something else driving this vendetta, that you are not telling us. Namely the company side. You are probably impossible to have a civil conversation with on this issue. I wouldn't respond to a pain in the neck 'nut job' like you either. Why should they? What's the advantage to them?

Wise up dough head. Get cracking on that 'straight jacket'!
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#41 Author of original report

We didn't go to coffee shops and instead "used" our machine, making us very experienced K-tec Blendtec blender users.

AUTHOR: Whirl - (U.S.A.)

Thank you for your interest in my articles.

Mr. Engineer. Were you the engineer of those rocket science O rings there was supposed to be nothing wrong with?
You said you had been reading this Ripoff Report for months, but it seems you were thinking about your international engineering job instead of taking in the details.

I could pick apart a number of items on the list you spent a great deal of time compiling, but I'll not waste time:

Didn't you read that K-tec Blendtec told us they had a problem with their jar and redesigned it.

Oh Duhhhh !!!!!!

Get some sleep Mr. Engineer.
And when you taste your K-tec Blendtec Jar in your breakfast smoothie, just let us know over here at Ripoff Report, and I'll not waste your time with a posting from "Whirl".

And to reluctantly add another (Oh Duhhhh !!! Mr. Engineer) clarification for all the readers benefit, as I've never really mentioned the K-tec Blendtec blender control panel. Mr. Engineer mentioned the Control panel: "a control circuit using either simple switches, or in the case of the Blendtec, a microprocessor to control its functions, i.e., time, speed, and automatic programmed cycles.". He also said the user caused the problem.
The K-tec Blendtec blender has a touch panel with a few set programmed blending processes. You press a number and it runs for a few seconds slow then speeds up and then slows down and stops. A higher number may run for a longer period or faster and the like. It's programmed. This really makes it less likely that a user could have destroyed the blender, by say, leaving it running for days. Having said that, the K-tec Blendtec control panel programmed routines are irritating if you use it infrequently, as you simply forget how to use your blender. What does 1 do?, What does 2 do?, what does 3 do?, what does 4 do? What does S do? What does P do? I can hardly remember now. You have to "read the manual each time" you forget or ask an expert friend. You wish it just had a switch and a speed control.
K-tec Blendtec's microprocessor also records how many times you run the machine, and they've had one of our machines back, so they know, oh yes, they know how many times we ran the first one.

I'm not a rocket scientist, but I know there will be differences in the designs of the products you mention and the quality of the components used to allow those blades to spin at great speed. Thousandths of an inch differences in components from the motor all the way through to the blade can mean the difference between a successful product and a failure. Mr. Engineer, you probably know of things called recalls. That's when a company gets it wrong on a lot of products. They couldn't comprehend everything and got it wrong. Different companies have different quality control (in all their company departments) which can make a huge difference in the failure rates of blender models.

Have another whipped liquid at the coffee shop for me, and save yet another recorded use of "heavy duty" (tongue-in-cheek) processing by your machine. We didn't go to coffee shops and instead "used" our machine, making us very experienced K-tec Blendtec blender users.

And George Wright, VP Marketing, don't get any wrong ideas. It was used properly, it just didn't work properly (just like K-tec Blendtec customer service).
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#42 Author of original report

We didn't go to coffee shops and instead "used" our machine, making us very experienced K-tec Blendtec blender users.

AUTHOR: Whirl - (U.S.A.)

Thank you for your interest in my articles.

Mr. Engineer. Were you the engineer of those rocket science O rings there was supposed to be nothing wrong with?
You said you had been reading this Ripoff Report for months, but it seems you were thinking about your international engineering job instead of taking in the details.

I could pick apart a number of items on the list you spent a great deal of time compiling, but I'll not waste time:

Didn't you read that K-tec Blendtec told us they had a problem with their jar and redesigned it.

Oh Duhhhh !!!!!!

Get some sleep Mr. Engineer.
And when you taste your K-tec Blendtec Jar in your breakfast smoothie, just let us know over here at Ripoff Report, and I'll not waste your time with a posting from "Whirl".

And to reluctantly add another (Oh Duhhhh !!! Mr. Engineer) clarification for all the readers benefit, as I've never really mentioned the K-tec Blendtec blender control panel. Mr. Engineer mentioned the Control panel: "a control circuit using either simple switches, or in the case of the Blendtec, a microprocessor to control its functions, i.e., time, speed, and automatic programmed cycles.". He also said the user caused the problem.
The K-tec Blendtec blender has a touch panel with a few set programmed blending processes. You press a number and it runs for a few seconds slow then speeds up and then slows down and stops. A higher number may run for a longer period or faster and the like. It's programmed. This really makes it less likely that a user could have destroyed the blender, by say, leaving it running for days. Having said that, the K-tec Blendtec control panel programmed routines are irritating if you use it infrequently, as you simply forget how to use your blender. What does 1 do?, What does 2 do?, what does 3 do?, what does 4 do? What does S do? What does P do? I can hardly remember now. You have to "read the manual each time" you forget or ask an expert friend. You wish it just had a switch and a speed control.
K-tec Blendtec's microprocessor also records how many times you run the machine, and they've had one of our machines back, so they know, oh yes, they know how many times we ran the first one.

I'm not a rocket scientist, but I know there will be differences in the designs of the products you mention and the quality of the components used to allow those blades to spin at great speed. Thousandths of an inch differences in components from the motor all the way through to the blade can mean the difference between a successful product and a failure. Mr. Engineer, you probably know of things called recalls. That's when a company gets it wrong on a lot of products. They couldn't comprehend everything and got it wrong. Different companies have different quality control (in all their company departments) which can make a huge difference in the failure rates of blender models.

Have another whipped liquid at the coffee shop for me, and save yet another recorded use of "heavy duty" (tongue-in-cheek) processing by your machine. We didn't go to coffee shops and instead "used" our machine, making us very experienced K-tec Blendtec blender users.

And George Wright, VP Marketing, don't get any wrong ideas. It was used properly, it just didn't work properly (just like K-tec Blendtec customer service).
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#43 Author of original report

We didn't go to coffee shops and instead "used" our machine, making us very experienced K-tec Blendtec blender users.

AUTHOR: Whirl - (U.S.A.)

Thank you for your interest in my articles.

Mr. Engineer. Were you the engineer of those rocket science O rings there was supposed to be nothing wrong with?
You said you had been reading this Ripoff Report for months, but it seems you were thinking about your international engineering job instead of taking in the details.

I could pick apart a number of items on the list you spent a great deal of time compiling, but I'll not waste time:

Didn't you read that K-tec Blendtec told us they had a problem with their jar and redesigned it.

Oh Duhhhh !!!!!!

Get some sleep Mr. Engineer.
And when you taste your K-tec Blendtec Jar in your breakfast smoothie, just let us know over here at Ripoff Report, and I'll not waste your time with a posting from "Whirl".

And to reluctantly add another (Oh Duhhhh !!! Mr. Engineer) clarification for all the readers benefit, as I've never really mentioned the K-tec Blendtec blender control panel. Mr. Engineer mentioned the Control panel: "a control circuit using either simple switches, or in the case of the Blendtec, a microprocessor to control its functions, i.e., time, speed, and automatic programmed cycles.". He also said the user caused the problem.
The K-tec Blendtec blender has a touch panel with a few set programmed blending processes. You press a number and it runs for a few seconds slow then speeds up and then slows down and stops. A higher number may run for a longer period or faster and the like. It's programmed. This really makes it less likely that a user could have destroyed the blender, by say, leaving it running for days. Having said that, the K-tec Blendtec control panel programmed routines are irritating if you use it infrequently, as you simply forget how to use your blender. What does 1 do?, What does 2 do?, what does 3 do?, what does 4 do? What does S do? What does P do? I can hardly remember now. You have to "read the manual each time" you forget or ask an expert friend. You wish it just had a switch and a speed control.
K-tec Blendtec's microprocessor also records how many times you run the machine, and they've had one of our machines back, so they know, oh yes, they know how many times we ran the first one.

I'm not a rocket scientist, but I know there will be differences in the designs of the products you mention and the quality of the components used to allow those blades to spin at great speed. Thousandths of an inch differences in components from the motor all the way through to the blade can mean the difference between a successful product and a failure. Mr. Engineer, you probably know of things called recalls. That's when a company gets it wrong on a lot of products. They couldn't comprehend everything and got it wrong. Different companies have different quality control (in all their company departments) which can make a huge difference in the failure rates of blender models.

Have another whipped liquid at the coffee shop for me, and save yet another recorded use of "heavy duty" (tongue-in-cheek) processing by your machine. We didn't go to coffee shops and instead "used" our machine, making us very experienced K-tec Blendtec blender users.

And George Wright, VP Marketing, don't get any wrong ideas. It was used properly, it just didn't work properly (just like K-tec Blendtec customer service).
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#44 Author of original report

We didn't go to coffee shops and instead "used" our machine, making us very experienced K-tec Blendtec blender users.

AUTHOR: Whirl - (U.S.A.)

Thank you for your interest in my articles.

Mr. Engineer. Were you the engineer of those rocket science O rings there was supposed to be nothing wrong with?
You said you had been reading this Ripoff Report for months, but it seems you were thinking about your international engineering job instead of taking in the details.

I could pick apart a number of items on the list you spent a great deal of time compiling, but I'll not waste time:

Didn't you read that K-tec Blendtec told us they had a problem with their jar and redesigned it.

Oh Duhhhh !!!!!!

Get some sleep Mr. Engineer.
And when you taste your K-tec Blendtec Jar in your breakfast smoothie, just let us know over here at Ripoff Report, and I'll not waste your time with a posting from "Whirl".

And to reluctantly add another (Oh Duhhhh !!! Mr. Engineer) clarification for all the readers benefit, as I've never really mentioned the K-tec Blendtec blender control panel. Mr. Engineer mentioned the Control panel: "a control circuit using either simple switches, or in the case of the Blendtec, a microprocessor to control its functions, i.e., time, speed, and automatic programmed cycles.". He also said the user caused the problem.
The K-tec Blendtec blender has a touch panel with a few set programmed blending processes. You press a number and it runs for a few seconds slow then speeds up and then slows down and stops. A higher number may run for a longer period or faster and the like. It's programmed. This really makes it less likely that a user could have destroyed the blender, by say, leaving it running for days. Having said that, the K-tec Blendtec control panel programmed routines are irritating if you use it infrequently, as you simply forget how to use your blender. What does 1 do?, What does 2 do?, what does 3 do?, what does 4 do? What does S do? What does P do? I can hardly remember now. You have to "read the manual each time" you forget or ask an expert friend. You wish it just had a switch and a speed control.
K-tec Blendtec's microprocessor also records how many times you run the machine, and they've had one of our machines back, so they know, oh yes, they know how many times we ran the first one.

I'm not a rocket scientist, but I know there will be differences in the designs of the products you mention and the quality of the components used to allow those blades to spin at great speed. Thousandths of an inch differences in components from the motor all the way through to the blade can mean the difference between a successful product and a failure. Mr. Engineer, you probably know of things called recalls. That's when a company gets it wrong on a lot of products. They couldn't comprehend everything and got it wrong. Different companies have different quality control (in all their company departments) which can make a huge difference in the failure rates of blender models.

Have another whipped liquid at the coffee shop for me, and save yet another recorded use of "heavy duty" (tongue-in-cheek) processing by your machine. We didn't go to coffee shops and instead "used" our machine, making us very experienced K-tec Blendtec blender users.

And George Wright, VP Marketing, don't get any wrong ideas. It was used properly, it just didn't work properly (just like K-tec Blendtec customer service).
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#45 Consumer Comment

This person has a real problem, but the problem is not the Blendtec/K-Tec blender!!!!

AUTHOR: Engineer - (U.S.A.)

After reading the reports from WHIRL for a number of months, I've decided that this person has a real problem, but the problem is not the Blendtec/K-Tec blender.
1. I have no relationship with Blendtec, the company K-Tec, or anyone that works there, or is associated with the company, dealer or otherwise.
2. I am the owner, and satisfied user of a Blendtec blender. My daughter is the owner, and satisfied user of a Blendtec blender.
3. I am an engineer who has been involved with product development for an international company for more than two decades.
4. The Blendtec blender, or any other blender, is not rocket science. A food blender has an electric motor of varying wattage /power, a control circuit using either simple switches, or in the case of the Blendtec, a microprocessor to control its functions, i.e., time, speed, and automatic programmed cycles. A container/jar is used to hold the food being processed, and a blade for processing. There is nothing magic about anything in the design of the Blendtec, Vita-Mix, Osterizer, etc. What are the differences between food blenders, power of the motor, programming, quality of the parts, customer service? Every electric home product will have a problem or failure at sometime or another. As a product engineer, I have often reviewed failure reports. When I see three (3) failures of the same nature, from the same user, in a relatively short period of time, this would leave me to believe that the user is not using the product according to the instruction manual and is abusing the product. There is no question in my mind, after over 20 years in product development, and reviewing the failures as you describe, that you are not using the product according to the instruction manual, and that you are abusing the jars. All Blendtec/K-Tec blenders and jars, both home and commercial, are NSF International certified http://www.nsf.org/. The only Vita-Mix NSF International certified is their commercial units (http://www.nsf.org/certified/consumer/listings_results.asp.)
5. There is nothing in the Blendtec jars/ or seals, that will cause grease to be in your food. There is nothing in the Blendtec jars/ or seals, that will cause steel grindings to be in your food except if you were blending steel nuts and bolts along with your food. As far as the taste in your blended food/drinks, you are not cleaning the jars as instructed. If food builds up around the inner jar seal and dries up, this will cause the results you are describing , bad tasting blended food/drinks, and short jar life and reliability.
6. As far as Blendtec blenders, thousands are used commercially in coffee shops, smoothie shops and restaurants, etc. They blend millions of blends per year; in fact, I visit a coffee shop in Los Angeles, The Coffee Bean, which uses Blendtec blenders. The Coffee Bean shops are on the U.S west coast, Asia, and the Far East. The Blendtec jars used commercially and for the home, are the same jars. I've spoken to the manager of, The Coffee Bean/Los Angeles-Westwood at UCLA, which I go to, and he said the company would not use any other blender except the Blendtec because of their reliability, and that the Blendtec is a work horse, while others they have tried are not as reliable.
7. If you were offered an 8 year warranty, it was not offered by Blendtec it was offered by the dealer.
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#46 Author of original report

Reminder - Please answer the questions

AUTHOR: Whirl - (U.S.A.)

I e-mailed K-tec Blendtec today:

A reminder to answer the questions at ripoff report.
I provided the web site and to just search on K-tec Blendtec blender.

I suggested Eilene Webb should be very capable of answering the questions as she generated most of the problems.

K-tec Blendtec. You have the e-mail. You have the questions. Please answer them.
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#47 Author of original report

Another statement from a child regarding K-tec Blendtec Blenders.

AUTHOR: Whirl - (U.S.A.)

The other day we had a smoothie made in the Osterizer. It's a much lesser powered stand in for the K-tec Blendtec blender, but it works, unlike the K-tec Blendtec blender. We discussed the resultant smoothie probably being a little better processed in a higher powered machine (mentioning our junk K-tec Blendtec blender).
One of the children decided to alert us to the horrible prospect of using a K-tec Blendtec blender again. Clearly worried/alarmed at the prospect of its use the child said "The seal's always going to leak! No matter how good the seal is it's going to leak!" loudly, and the child didn't want the bad taste yet again and the meal and ingredients ruined from the bearing assembly failure tainting the contents of the blender. Luckily, we had no intention of ever using a K-tec Blendtec product again. A relieved child.

Even our child now has sense enough not to use a K-tec Blendtec blender to process food for consumption by a human or animal, after 3 jar (pitcher) failures and eating the burnt out bearing taste.

Of course, this is par for the course at K-tec Blendtec blender. They are not interested in hearing about inconvenience, our ruined ingredients and ruined mealtimes. They are suggesting "you get what you pay for", just like in the video I'd like K-tec Blendtec's VP of Marketing and Sales, George Wright to see:

Have a look at this video George, "Buying home electronics - You may be the next target".
http://www.ripoffreport.com/ads/fox11-speaker-scam-video-link.htm

Notice how most of the salesmen marketers battened down the hatches and left the scene fast, ignored people and could not be contacted, but also notice there was one that even though he was a crook, he had left his cell phone number with a customer and responded to the customer's call, actually telling the truth, that he was a crook, and you get what you pay for. At least some form of honesty from a crook. Admitting the problem is the first step.

The crooks in the video appear to look like the type many of us would not consider buying a product from. The "you get what you pay for" applies well to that case, but unfortunately crooks don't always dress like punks and instead dress in suits or business casual and really con / deceive you. You'll find many of them in the Ripoff Reports on this site.

Reputable businesses / salesmen / marketers stand by the products they sell. They make any problem or inconvenience caused by their product or themselves right. Customers are the most important people to them. Future and repeat.

K-tec Blendtec blender is not making it all right for us. Their suggested resolution feels more like an offer from the crook punk in the video delivered with his tires screeching as he tries to leave his problems behind.

I'm not putting up with treatment like this K-tec Blendtec blender.
You have inconvenienced us greatly, never mind having the 3 separate K-tec Blendtec blender failures.
You may think your can treat a customer like junk and dump something off to pretend you're treating the customer's problem well, then rev, screech your tires and leave fast, but I'm not putting up with it. You can't get away. Ripoff Report is in every directon you choose to take. You can keep driving, but you can't get away, and in addition we'll keep chasing too. I'll never put up with the way K-tec Blendtec blender has treated us until they treat us like an important customer and resolve the issues.
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#48 Author of original report

This is one of many things that K-tec Blendtec blender company doesn't care at all that it put us through.

AUTHOR: Whirl - (U.S.A.)

I have not heard from K-tec Blendtec blender.

In relation to the issue:
In September 2006 K-tec told us they would honor the 8 year jar warranty and provide a newly designed blender jar. Then a week later, out of the blue, K-tec phoned us. The person told us they were reprimanding the person that honored the jar warranty and they were taking the 8 year warranty back from us. In addition, she announced we would receive no more free replacement jars.

I had the question:
George, tell us how you would feel if Vita-Mix called you out of the blue and reprimanded one of their own workers that had provided you good service?

Ah well George Wright, VP Sales / Marketing for K-tec Blendtec blender company, that's a good question. You've probably already heard about the quality of the Vita-Mix machines that you're trying to market your machines against, so imagine if one broke and you had to contact Vita-Mix customer service. Let's not go into the details of the failure like the K-tec Blendtec blender machine and let's not go into the details of letters being ignored prior to the call as Eilene Webb at K-tec Blendtec did. Let's just stick to the call from Vita-Mix customer service.

I'm sorry Mr. Wright, there aren't any good companies out there that would do something like that. Vita-Mix is cream of the crop in customer service, so they wouldn't even entertain the slightest thought of doing something like this. Most companies would fire a worker that did something like this, but as Vita-Mix is caring, I'm sure they would apologize profusely to the customer and not fire, but heavily re-train their worker (if they consider someone that does such a thing trainable).

The question of Vita-mix telling a customer it will reprimand one of their own workers that had provided you good service is simply invalid. It wouldn't happen. This is a K-tec Blendtec procedure. This is what K-tec Blendtec did. This is what K-tec Blendtec put us through. This is one of many things that K-tec Blendtec doesn't care at all that it put us through. K-tec Blendtec blender prefers to ignore it happened to us, but it did, and that's why it's here on Ripoff Report.

George Wright, VP Sales / Marketing for K-tec Blendtec blender company, please provide me the K-tec Blendtec blender company's comments on this, here. Explain to me why the K-tec Blendtec leaders have trained their supervisory staff to work in such terrible ways towards the K-tec Blendtec customer. K-tec Blendtec blender and yourself know these questions are here on Ripoff Report. It's interesting K-tec Blendtec blender company prefers to ignore answering the questions and prefers to ignore what they have put a customer through. I would never be treated this badly at Vita-Mix or Sunbeam Oster.
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#49 Author of original report

See K-tec Blendtec blender's customer service mission statement and procedures, that generate problems like this, here on Ripoff Report?

AUTHOR: Whirl - (U.S.A.)

Again, I have not heard from K-tec Blendtec blender company.

In relation to the issue:
In September 2006 K-tec told us they would honor the 8 year jar warranty and provide a newly designed blender jar. Then a week later, out of the blue, K-tec phoned us. The person told us they were reprimanding the person that honored the jar warranty and they were taking the 8 year warranty back from us. In addition, she announced we would receive no more free replacement jars.

I had the question:
George, tell us how the first associate got it wrong?

K-tec Director of Marketing Mr. George Wright has up to now neglected to answer the issue questions, even though it is in K-tec Blendtec's interest the answers are as they prefer. I'd love to see K-tec Blendtec post their answers here.

The first K-tec Blendtec blender associate listened to the problem the customer presented and acted based on the details. The customers had studied the product and checked the vendor, and double checked the length of the 8 year jar warranty with them (K-tec Blendtec's largest vendor/distributor), checking with their lead person. The product was purchased and it arrived. The warranty was read, and it was a 1 year jar warranty. A letter was written to K-tec Blendtec regarding the lesser warranty (ignored by Eilene Webb). The first K-tec Blendtec blender associate understood the problem and what we had done in relation to purchasing and correcting the warranty, and rectified the problem.

I don't know how K-tec Blendtec blender Director of Marketing Mr. George Wright could say the first associate got it wrong. I suppose K-tec Director of Marketing Mr. George Wright could say she got it wrong, but it would have K-tec Blendtec blender Director of Marketing Mr. George Wright implying that the customer was lying regarding all or part of it (which is not the case). Another way she could have got it wrong is simply that the K-tec Blendtec blender regulations are far too strict higher in the organization, so she got it right for everyone in the world, except the K-tec Blendtec blender superiors. The poor girl. It must not be fun working at a place that overrules your good service. I can't believe they reprimanded you over this. A company like Sunbeam Oster or Vita-mix would never do a thing like this (see earlier postings). They are proud of their staff, service and products. They are responsive. They didn't ignore me like K-tec Blendtec blender does. They didn't call me back a week later and change their details, and they didn't suggest reprimanding their staff for me.

K-tec Blendtec blender VP of Sales and Marketing, George Wright, the reality is the first K-tec Blendtec assistant got it right. She got it more right than a few levels higher, the top, Eilene Webb who ignored our letter (likely Does It Blend'ed).

Think about these two sentences a little George (and it's not the only letter that was ignored (blended?)). Can't an assistant at K-tec Blendtec blender have the ability to determine when someone on the other end of the phone line is making complete sense. Can't an assistant at K-tec Blendtec blender have the ability to provide an acceptable solution based on that sense. Do your 1st level assistants (that seem coherent) have to be subordinate to staff that work in ways such as ignoring letters and ignoring e-mails (and ignoring Ripoff Reports)? I'd love to see the K-tec Blendtec blender's customer service mission statement and procedures, that generate problems like this, here on Ripoff Report.
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#50 Author of original report

George Wright, Ktec Blendtec Marketing, tell us which associates answer you think most closely matched what the customer thought was right?

AUTHOR: Whirl - (U.S.A.)

K-tec Blendtec blender has not contacted us and has not yet answered the issue questions here on the Ripoff Report.

In relation to the issue:
In September 2006 K-tec told us they would honor the 8 year jar warranty and provide a newly designed blender jar. Then a week later, out of the blue, K-tec phoned us. The person told us they were reprimanding the person that honored the jar warranty and they were taking the 8 year warranty back from us. In addition, she announced we would receive no more free replacement jars.

I had the question:
George, tell us which associates answer you think most closely matched what the customer thought was right?

George Wright, K-tec Blendtec VP of Marketing and Sales has for some reason not answered the questions. We do not yet have K-tec Blendtec blender's answers proudly on display here for me to view.
I would think if George was a consumer, although he doesn't seem to be treating us as important (differing from most good businesses), he would view the first associate as being the member of K-tec Blendtec blender staff that provided the customers what they needed. Her choice of service was obvious based on the details she was provided that showed the K-tec Blendtec product not matching the multi times verified sales information. I think George Wright would be foolish to go against that and view the K-tec Blendtec blender company's and assistant number 2's strict policy as the best way to deal with the situation. This would alienate the customer that went to great lengths to verify and purchase the product, and eliminate word of mouth sales the customers could bring if the product was reliable. In fact assistant number 2's customer service practice would actually counteract George's Marketing, so it is unlikely he would be pleased with it.

George Wright, K-tec Blendtec blender VP of Marketing and Sales has unfortunately not answered this issue question, leading me to believe his answer would be assistant number 2 with the strict K-tec Blendtec blender company customer and future customer eliminating policy.
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#51 Author of original report

Mr. George Wright, K-tec Blendtec VP of Marketing and Sales, which associate did the right thing for the customer?

AUTHOR: Whirl - (U.S.A.)

I'm still waiting for Mr. George Wright, K-tec Blendtec VP of Marketing and sales to proudly update us with K-tec Blendtec blender's answers to the issue questions.

In relation to the issue:
In September 2006 K-tec told us they would honor the 8 year jar warranty and provide a newly designed blender jar. Then a week later, out of the blue, K-tec phoned us. The person told us they were reprimanding the person that honored the jar warranty and they were taking the 8 year warranty back from us. In addition, she announced we would receive no more free replacement jars.

I had the question:
George, tell us which of the K-tec Blendtec associates was doing the right thing for the customer?

To answer this one I'll look at what the second K-tec Blendtec blender assistant did for the customer.
The K-tec Blendtec blender assistant took away an agreement between the customer and K-tec Blendtec blender company. What kind of company would remove an agreement? In addition the K-tec Blendtec blender assistant did it after the agreement had been in place for a week. If it was that important to K-tec Blendtec blender, wouldn't they have done it sooner?
Then the K-tec Blendtec blender assistant informed us they would reprimand the first K-tec Blendtec blender assistant. Was that move designed to make us feel better? I suppose in the K-tec Blendtec blender world, this is likely considered good. We'll sell it to you that you can enjoy hearing of this reprimand instead of feeling the pain and frustration of a broken K-tec Blendtec blender agreement. Unfortunately it was more like hearing about a condemned person being sent to the middle of the Colosseum.
The second K-tec Blendtec blender assistant must have thought the ample value in the reprimand would carry over to her announcement of no more free K-tec Blendtec blender jars. It didn't.
All of the things the second K-tec Blendtec blender assistant did for the customer did not make the customer feel well served. Not proud to own a K-tec Blendtec blender. The second K-tec Blendtec blender assistant did not do the right thing for the K-tec Blendtec blender customer. The first K-tec Blendtec blender assistant did a much better job. We are very sorry to hear that you were reprimanded wrongfully by K-tec Blendtec blender company, and we put those feelings in writing at the time, but they were ignored/condemned to their fate by K-tec Blendtec blender company's Eilene Webb.

After purchasing a nearly $400-00 K-tec Blendtec blender and trying to communicate with K-tec Blendtec blender, we've never received any good service, bar the 1st assistant above. We've had some friendly front line people, but that's where it ends, as when there is substance to your communication the ears appear to go deaf at K-tec Blendtec blender. This is not what I discovered over at Vita-mix blender company. When K-tec Blendtec blender wouldn't help me regarding the details of the materials used (not the make-up and machining) in the bearing assembly that we had consumed, I tried Vita-mix. Vita-Mix blender are a completely different company who are proud to stand by their product and they even have a long 7 year jar warranty. They were right there to help me and I hadn't even spent a dime on their product. George Wright, I'm still waiting for K-tec Blendtec's reply to my issue questions so K-tec Blendtec and I can both evaluate what I've had to go through.
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#52 Author of original report

Crap is many things

AUTHOR: Whirl - (U.S.A.)

Thank you.
View it however you like if you are lucky enough not to own a machine like mine.
All this Crap as you call it, is many things to many people.

I'm sure if you read anything about Ripoff Report and how it works, you would learn a new thing and have a useful tool if you were ever to stumble into either a massive pile of crap, or an empty hole on a path.

Learn about Ripoff Report and how it works and re-evaluate the views you state in your postings. If you still don't understand the ways Ripoff Report works after that, e-mail EDitor@ripoffreport.com who may be able to explain what you don't understand.

Ripoff Report is both wonderful and frightening to those wise enough to understand it.
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#53 Consumer Comment

Stop writing 'crap' and accept the fact that they DO NOT care on THIS one and never will!

AUTHOR: Andromeda - (U.S.A.)

Whirl
KC, Missouri
U.S.A.

My gosh! If you are in business, you have got to know which is more valuable; your time to type in these useless updates or your free time.

It does not seem to be doing the slightest good, and evidently, no one is even reading your updates.

As a consumer, I am sympathetic with you, but I could never type all the 'crap' you have typed for the price of the machine(s) you're having a problem with! It is not worth it to me.

Probably all you can do is take them to court, and the cost to do that would probably be more than the price of the machine(s).

Stop writing 'crap' and accept the fact that they DO NOT care on THIS one and never will! You have no capability to change anything!

Think about it, for your own 'sanity'
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#54 Author of original report

George Wright, K-tec Blendtec Director of Marketing tell us which of the K-tec Blendtec associates was doing the right thing?

AUTHOR: Whirl - (U.S.A.)

I haven't heard from K-tec Blendtec. They haven't answered the questions. I haven't heard from George Wright. He hasn't answered the questions. Nothing has really changed since Bovo communicated. It's hard to tell what Wright is doing, as he's really avoiding the questions and issues.

In relation to the issue:
In September 2006 K-tec told us they would honor the 8 year jar warranty and provide a newly designed blender jar. Then a week later, out of the blue, K-tec phoned us. The person told us they were reprimanding the person that honored the jar warranty and they were taking the 8 year warranty back from us. In addition, she announced we would receive no more free replacement jars.

I had the question:
George, tell us which of the K-tec Blendtec associates was doing the right thing?

George Wright, K-tec Blendtec Director of Marketing, you chose to ignore this question.

We purchased a K-tec Blendtec based on it having an 8 year jar warranty. We saw it on the internet advertised with the 8 year base and jar warranty. We phoned your largest distributor and spoke to the lead person to verify it (and I think we may have double verified it with them) during the purchase. The product arrived and it had a measly one year jar warranty in its warranty book.
The obvious people to clear up the issue was K-tec Blendtec blender. What company wouldn't want to grant the 8 year jar warranty to a customer that purchased their product and did everything possible to ensure they purchased one with an 8 year jar warranty.
K-tec Blendtec agreed to the warranty exactly as we had thought.

Yes, the first K-tec Blendtec associate did the right thing.

Isn't it terrible that this associate was reprimanded? Wouldn't it be terrible to work for a company such as K-tec Blendtec where when you do the right thing you're overturned and reprimanded? Isn't it terrible that K-tec Blendtec called us after a week, out of the blue after a week of solid agreement, and removed the 8 year jar warranty? Isn't it terrible she added we'd have no more free jars?

What type of company helps a customer out like this?
What industry advantage does a company like this hope to gain with a decision to do something like this?
Why was K-tec Blendtec so intent on vastly reducing their jar warranty on their machine, so intent that they'd stoop so low as to do this to a new customer?

K-tec Blendtec blender forced me to contact Vita-mix (see earlier posts). Vita-mix helped me, and I hadn't even purchased anything from them. Hadn't spent a dime. The difference between the help I received from these 2 companies is like night and day. I spent nearly $400-00 and this is what I get from K-tec Blendtec blender. Customer focused, as in: Focused on the sale, and the focus is broken and stuck on the sale.
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#55 Author of original report

George, tell us how would you feel if this happened to you, K-tec Blendtec ripped off your mother?

AUTHOR: Whirl - (U.S.A.)

I've had more communication with George Wright, K-tec Blendtec VP of Sales and Marketing. No different. He has also not answered the questions.

In relation to the issue:
In September 2006 K-tec told us they would honor the 8 year jar warranty and provide a newly designed blender jar. Then a week later, out of the blue, K-tec phoned us. The person told us they were reprimanding the person that honored the jar warranty and they were taking the 8 year warranty back from us. In addition, she announced we would receive no more free replacement jars.

I had the question:
George, tell us how would you feel if this happened to you, or heard it had happened to a good friend, or your mother?

You know what it's like when you're out with some friends or at your folks house. They're telling you how this company ripped them off and that company ripped them off and you completely agree and wish them all the best at rectifying the situation and more, as they're your friend or your mother, you even try to help them. Of course, it may even be worse still if it happens to you yourself. You're ripped off, and you're feeling sorry for yourself. You generally feel more towards the problems these people incur.
So imagine your K-tec Blendtec blender company had done this to your mother, Mrs. Wright. She'd first feel well served by the first customer service rep that agreed on the 8 year warranty.
When your mother Mrs. Wright received the next call she would be devastated at them taking the warranty away. Then when told the good assistant was being reprimanded, she would feel doubly terrible that she had to feel sorry for herself, and feel sorry for a worker at K-tec Blendtec, that surely must be a terrible place to work with things like this happening there. Next when her jar replacements were eliminated, she'd be horrified at them. Mrs. Wright would be stunned at the poor nature of K-tec Blendtec business practices. Mrs. Wright would feel bad after the call and forever more, shocked that a company would do something like this.

George, if this happened to your mother Mrs. Wright, I expect you would feel really bad and bad for her and you would assist her in getting K-tec Blendtec to cover for the terrible problems, the pain and trouble they had put her through. You wouldn't let a company like this get away with it. You wouldn't have a high regard for K-tec Blendtec at all. They'd be the scum at the bottom of the barrel, treating your mother like that. You would wish she'd involved you in the purchase and you could have advised her about how good the Vita-Mix is and how proud they are of it (you read it on Ripoff report), or how she could have saved some money with a reliable Osterizer machine if she wasn't processing tougher items (you read it on Ripoff report). You would wonder who these K-tec Blendtec people are acting in these ways, and you would wonder how they stay in business treating customers like this. You would feel terrible for your mother as you know K-tec Blendtec had hurt her. She'd invested so much of her savings into the purchase of the machine, and they then treat her like they don't care.

K-tec Blendtec, please answer the questions and tell us exactly how you feel and how proud you are to have done this to us.
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#56 Author of original report

An e-mail I sent to K-tec Blendtec blender earlier (in the morning) today

AUTHOR: Whirl - (U.S.A.)

An e-mail I sent to K-tec Blendtec blender earlier (in the morning) today:

Dear K-tec Blendtec blender,

George appears to have yet again failed to answer the questions out on the ripoff report.

The issue questions have been sitting out on Ripoff Report for George for some time.
If George is unable to answer them, please have someone else from K-tec Blendtec blender of his capacity answer them.
It could take anywhere from 10 mins to 1 hour depending on how caring and skillful you are.

There will be a lot more questions, so K-tec Blendtec needs to start work on them. It is very important because every Issue/question has had a severe impact/toll/cost to us the customers and I want you to present your side of these issues, and explain how you were proud to treat us in this way, deeming this treatment fair and acceptable K-tec Blendtec procedure.

By George Wright repeatedly ignoring them and leaving them unanswered this long, it really shows that K-tec Blendtec blender deems what they've put us through as good Ktec Blendtec business, and my differing views as unimportant and of no value. I can only assume Ktec Blendtec is proud to have done this to us.

As I've always said, I'm more than willing to present my side of my valuation of the problem in independent Ripoff Report Corporate advocacy mediation, and fully prepared to eliminate any requirement they feel is baseless/has no relevance. It doesn't get any fairer than that.

Thank you.
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#57 Author of original report

Watch out for the crap.

AUTHOR: Whirl - (U.S.A.)

Thank you.
I can only wish there had been a pile of crap this large in front of us when we purchased the K-tec Blendtec blender machine. We would have stepped around it and purchased a different make.
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#58 Consumer Comment

Stop writing 'crap' and accept the fact that they do not care on THIS one!

AUTHOR: Andromeda - (U.S.A.)

Whirl
KC, Missouri
U.S.A.

My gosh! If you are in business, you have got to know which is more valuable; your time to type in these useless updates or your free time.

It does not seem to be doing the slightest good, and evidently, no one is even reading your updates.

As a consumer, I am sympathetic with you, but I could never type all the 'crap' you have typed for the price of the machine(s) you're having a problem with! It is not worth it to me.

Probably all you can do is take them to court, and the cost to do that would probably be more than the price of the machine(s).

Stop writing 'crap' and accept the fact that they DO NOT care on THIS one and never will! You have no capability to change anything!

Think about it, for your own 'sanity'
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#59 Author of original report

George, tell us how proud you are that you (your company) did this to your customer?

AUTHOR: Whirl - (U.S.A.)

I have heard from Mr. George Wright, but nothing has changed in the last few days that is anything different than before that, and he and the rest of K-tec Blendtec blender have made no indication they have answered any of my questions.

In relation to the issue:
In September 2006 K-tec told us they would honor the 8 year jar warranty and provide a newly designed blender jar. Then a week later, out of the blue, K-tec phoned us. The person told us they were reprimanding the person that honored the jar warranty and they were taking the 8 year warranty back from us. In addition, she announced we would receive no more free replacement jars.

I had the question:
George, tell us how proud you are that you (your company) did this to your customer?

K-tec Blendtec have and have known about this question for some time.

K-tec Blendtec blender is proud enough of how they handled this issue with a customer they are prepared to leave everything as it is. They are proud.

I am not pleased with how K-tec Blendtec handled this situation for me. I'm sure another company such as Vita-Mix, that is proud for other reasons, would handle this situation much differently. In fact they wouldn't even need to as they have a long 7 year warranty on their jar.

Mr. Wright, K-tec Blendtec VP Sales and Marketing, clarify how proud you are and explain what it is you are proud of? Explain why your K-tec Blendtec blender acts different than from how Vita-Mix is sure to act on this issue?
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#60 Author of original report

Video - The crook at least has some honor and admitted he was a crook.

AUTHOR: Whirl - (U.S.A.)

Dear Mr. George Wright, K-tec Blendtec VP of Sales and Marketing.

... and it is important you continue to represent K-tec Blendtec with the answers to the questions over the following weeks, as it's important for me (my Ripoff Report) to know what K-tec Blendtec is all about.

Have a look at this video George, "Buying home electronics - You may be the next target".
http://www.ripoffreport.com/ads/fox11-speaker-scam-video-link.htm

Notice how most of the salesmen marketers battened down the hatches and left the scene fast, ignored people and could not be contacted, but also notice there was one that even though he was a crook, he had left his cell phone number with a customer and responded to the customer's call, actually telling the truth, that he was a crook, and you get what you pay for. At least some form of honesty from a crook. Admitting the problem is the first step.

The crook at least has some honor and admitted he was a crook, so the ripoff report was able to help other people avoid his scam.

George, it is important that you represent K-tec Blendtec and honor the ripoff report with the answers to the questions. The questions are very bland and fair questions to ask about each incident. The answers will relay K-tec Blendtec blender's views proudly on my ripoff report so K-tec Blendtec and I can both evaluate what I've had to go through to get to the current state of affairs.

Thank You.
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#61 Author of original report

Mr. George Wright, let's get the K-tec Blendtec blender blade spinning and whirl up an issue ;-)

AUTHOR: Whirl - (U.S.A.)

Dear Mr. George Wright,

I had already questioned the mentality behind a marketing campaign in relation to our experience with K-tec Blendtec belnders. After that I received the reply from George the Marketing Director of K-tec Blendtec blender. I have to question the mentality behind taking a customer's general purpose anti-spam e-mail signature line and using it for K-tec Blendtec blender's own business correspondence. Sheer madness.

What message is K-tec Blendtec blender trying to relay about its customer service by messing a customer around like this. Would Oster or Vita-Mix blender companies allow a staff member to do such a thing to their customer? If one did, they'd say "Are you kidding?", and send them packing. I'm sure Vita-Mix or Oster would be rolling around on the floor hurting, laughing so hard at any mere suggestion of copying a customer's anti-spam e-mail signature line instead of using their own.

To me, this mentality is one of:
We just want to sell. We really don't care about their problems, we don't care about you (the customer). We'd prefer to ignore what happened to you and what you've had to go through. It's not important to us. Selling you that product was job #1. Dealing with its shortcomings and you isn't.

Mr. George Wright, aren't you proud to represent your company K-tec Blendtec blender? Aren't you proud of how your company and yourself have served me?
If you were proud of doing the right thing for K-tec Blendtec blender, you would simply be doing the right thing, and you wouldn't have the time for doodling with privacy issues in correspondence. Do I think the VP of Sales and Marketing at Vita-Mix or Oster blender companies is going to care about Oster or Vita-mix correspondence privacy on Ripoff report? No, nothing serious would make it here for it to become an issue, but if it happened to, I'm sure they would be proud to resolve the problem well, knowing there must be something wrong with their internal service, and they'd proudly work on the issue, not spending time to care about their own privacy.

So Mr. George Wright, K-tec Blendtec VP Marketing, how proud are you of how you and K-tec Blendtec blender are treating me?
You act like nothing abnormal has happened to the customer in the last half a year. You act like nothing abnormal happened before that in the years when the K-tec Blendtec blender failed, its replacement failed and its replacement failed. 3 failures, contaminating food purchased, blended and consumed by the customers.
You act like nothing abnormal happened to this and so much more listed in the updates above.

There is so much you / K-tec Blendtec blender seem to be pleased to ignore. You've failed to satisfy me that you know what has happened and what we've had to go through, and I'm confident you have not tracked down and read all the correspondence to fully know the problem. If you had, it would have taken several weeks of months. If you had, you would have known you didn't need to worry about privacy regarding the main point of your letter.

Mr. George Wright, K-tec VP Sales and Marketing, you are proud of K-tec Blendtec, but I don't understand why you are so proud of K-tec Blendtec's performance towards my ripoff report details. It is so clear you don't comprehend the issues and what we've been through and the costs to us. Over the coming weeks I'll take you through all the issues that your company K-tec Blendtec has ignored or treated as acceptable, and I'll ask you to explain why is it acceptable for your customer(s). Each individual question will be posted here as a Ripoff Report update. Please answer these as Ripoff Report updates (generating a Ripoff Report account is quick and painless if you don't already have one). It doesn't matter if there are ripoff report posting updates or consumer comments or more issues listed on the K-tec Blendtec ripoff report after the issue. Just answer and relay us your take on each issue. You'll catch on easily, it's a little like your Will It Blend show, a different item each time.

So let's get the blender blade spinning and whirl up an issue ;-)

Mr. George Wright,
So much to choose from. Let's go back in time, close to the start:

In September 2006 K-tec told us they would honor the 8 year jar warranty and provide a newly designed blender jar. Then a week later, out of the blue, K-tec phoned us. The person told us they were reprimanding the person that honored the jar warranty and they were taking the 8 year warranty back from us. In addition, she announced we would receive no more free replacement jars.

George, tell us how would you feel if a customer service representative agreed with you and honored (agreed/agreement) an 8 year jar warranty?
George, tell us how would you feel if you were receiving a newly designed blender jar to replace the faulty one?
George, tell us how proud you are that you (your company) did this to your customer?
George, tell us how you think the customers felt?
George, tell us how would you feel if this happened to you, or heard it had happened to a good friend, or your mother?
George, tell us which of the K-tec Blendtec associates was doing the right thing?
George, tell us which of the K-tec Blendtec associates was doing the right thing for the customer?
George, tell us which associates answer you think most closely matched what the customer thought was right?
George, tell us how the first associate got it wrong?
George, tell us how you would feel if Vita-Mix called you out of the blue and reprimanded one of their own workers that had provided you good service?
George, tell us how you would feel if this happened a week after you contacted Vita-Mix?
George, tell us how would you feel to be drawn into Vita-Mix internal politics/policies?
George, tell us how would you feel if an 8 year warranty was agreed on, then after a week it was taken back?
George, tell us how would you feel if you were told you were receiving no more free warranty jars (on the 8 year jar warranty you purchased)?

George, tell us how anyone would know they had been provided a newly designed jar?
George, tell us what was changed to resolve the problem?
George, tell us if these were vast changes to the bearing assembly or just small ones?

George, tell us if this is a regular occurrence at K-tec Blendtec?

George, create a list of all possible emotions, costs, feelings, gains, losses the customer experienced during that activity back in Sept 2006.
George, for each one, tell us if K-tec Blendtec is very happy that each one of these was experienced by the customer?
George, tell us if you would be happy if K-tec Blendtec did this again?

George, try to answer each ripoff report issue ASAP, so your answers match up with the issue, as I'll not be waiting for your answer before posting the next issue.

Thank you.
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#62 Author of original report

K-tec Blendtec VP / Director of Marketing and Sales, Mr. George Wright's secret e-mail.

AUTHOR: Whirl - (U.S.A.)

I received an e-mail to my Ripoff Report on 9/11 from Mr. George Wright. Everything looked normal until I read the end of it. Mr. Wright was battening down the hatches. He requested the contents of the e-mail to be confidential. Not only did he request that, but he copied and pasted MY general purpose "anti-SPAM and sent to wrong address" e-mail signature line into his own e-mail, and declared he'd use it for his own letter. Quite amazing. I've never heard of anything like this from a business before.

Mr. George Wright, you were replying to a Ripoff Report. The Ripoff Report and my e-mail are one and the same. Anything from anyone at K-tec Blendtec in the future will be classified as information related to the ripoff report and therefore publishable. I expect K-tec Blendtec to work above board just like a good business.

I expect any K-tec Blendtec blender staff to be fully confident and genuine regarding any statements they write to myself, customers and the general public. If K-tec Blendtec wants to keep secrets, don't put them on the Ripoff Report or in an e-mail to me (one and the same).

Mr Wright, your e-mail was not genuine. Not good business. It contained wording related to the ripoff report, but it demanded secrecy and no publishing of the letter details.

I will honor your secrecy request as a one time gesture. I will delete your e-mail now and consider it never sent. Deleted. Forgotten. I will try to keep the details of your letter off the ripoff report. I read the e-mail once and have done my best to forget it. These type of secrecy stipulations do not honor customers. You either do good business or you don't.
You will have to forgive me if I accidentally list any of that e-mail's contents from memory on the ripoff report, because unfortunately you didn't highlight the unusual secrecy difference in this letter compared to any others from K-tec Blendtec until the very end, after I had read the e-mail and may have some details stored in my memory.

Note - I had also already informed K-tec Blendtec I would not accept anything that has strings/stipulations attached.

Mr. Wright, K-tec Blendtec VP of Sales and Marketing, you stated you wanted privacy just as I had it listed in my general purpose anti-SPAM signature.

Mr. Wright, I don't think you've got it yet.
You are dealing with a Ripoff Report.
Big to small businesses are on here.
Good and bad ones.
They generally have one thing in common. They have pushed their customer way too far. They have forced the customer to go to work to correct a problem a business has pushed them into.

You want secrecy.

Before Ripoff Report there weren't any "Open" ways to mediate with a business. Other than the TV or Radio, a business could simply ignore a customer, like your staff tried to do with me.
Ripoff Report is here now, and businesses have to mediate if they are to retain a good reputation.
A Ripoff Report enforces that this will happen.
A business has no alternative.

Your business is stuck in a situation it generated,
But Mr. Wright, you are new to this and you just don't understand it yet.
You want confidentiality like the customer.
"I want what they have, it's only fair" you say.

Mr. Wright, it's not just you or your company on the ripoff report, it's my effort and work displayed on the ripoff report. Do you think anyone wants their writing displayed anywhere on the globe at any time? Do you think anyone wants media outlets and paperazzi constantly contacting them to use the report?
Customer's are due their confidentiality. They don't want to write these reports. They are forced to do it by a business, and the business is named, it's confidentiality inherently goes, and more than that if it is a bad business that tries to ignore a ripoff report.

Ripoff report is all about customers being forced to generate a ripoff report.
It is also about a number of other things:
Customer / business self communication and resolution.
Mediation / reputation restoration.

K-tec Blendtec. You have the problem where your valuation of the details of this ripoff report do not match my valuation of it.
I can try to independently verify my valuations, or you can take the Ripoff Report reputation restoration mediation route, where I will present my valuation to arrive at a fair resolution that matches the costs involved in this Ripoff Report and its details.

It is not the end of the world being on the Ripoff Report if you make the customer satisfied and swear to never again work this way towards a customer. It can be classified as a cost of doing business. A learning experience, similar to the problems with your failing jars. Learn from the problem, fix them so there is never a problem again, and put up the price of the blenders and slash your warranty period to cover/offset your losses. A cost of doing business.

Mr. George Wright, your letter is deleted, the ball is on your side of the court. This time, "fully understand" the details of the ripoff report, show you understand what we've been through. Work with the others to look at my requirements and valuations and decide which route you wish to take to come to a fair resolution.

Thank you.
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#63 Author of original report

George Wright, VP / Director of Marketing I hope you will work hard to make this problem right for the customer.

AUTHOR: Whirl - (U.S.A.)

I e-mailed this to Mr. George Wright, Vice President / Director of Marketing and Sales for K-tec Blendtec blender:

Dear Mr. Wright,

I have not heard from you.

I have updated the ripoff report several times since I last contacted you (RipoffReport.com). Just search for K-tec Blendtec blender.

I hope you will work hard to make this problem right for the customer.

Thank you.
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#64 Author of original report

Mr. George Wright, don't you feel like you are conning/misleading people with your marketing campaign?

AUTHOR: Whirl - (U.S.A.)

Dear Mr. George Wright, VP / Director of Sales and Marketing for K-tec Blendtec blender,

I have still not received a reply from you.

Mr. George Wright, don't you feel like you are conning/misleading people with your marketing campaign. K-tec Blendtec blender know they had a jar bearing assembly problem, they told us, they told us they redesigned it and sent it to us, and that jar failed too, and the next too.
Wouldn't it be better to work on the safer side with the K-tec Blendtec blender sales / marketing campaign and not promote the durability of the product as you imply with the "Will It Blend" campaign, and instead say something like:
"This is a blender with a powerful motor, we want you to buy one, we've got a 1 year warranty on the jar and we've had problems with the jar design in the past, although we were really confident in the product at one time with an industry best 8 year warranty on the jar, really good eh?, but we've re-styled the warranty, so take your chances after the 1 year warranty expires.".
Wouldn't that be more truthful to your campaign audience George?
Surely they told you about the K-tec Blendtec blender jar bearing assembly problem before your Will It Blend campaign?

Your Will It Blend marketing campaign is crafty in that if the blender jar did happen to seize up on a show just like my K-tec Blendtec jars, the presenter could easily say It Didn't Blend because marbles don't blend, and the couch potato audience would believe it, just as the presenter may too, even if it was actually the K-tec Blendtec jar bearing assembly that had failed again.

I suspect the string of 3 failures on my K-tec Blendtec blender would be fairly easy to test for. Just test this problem in real life conditions by just putting a few products in a few every day use homeowners hands. Some things break under start and stop, heat up cool down conditions where they might not break under say coffee shop conditions where their bearings stay warm in continuous use for a period. Wouldn't it be better to test your product better, give it more time in that phase before bringing it to market and doing the testing phase on the Consumer?

Are you sure your latest version of that jar bearing assembly will work any better than the prior generations of it?

Kitchen appliances are often simply status symbols in a home. People buy the latest expensive gadget to sit on the counter top and show to their guests, used only a few times until they're showing off their latest kitchen gadget. One of my jars may have lasted even the old 8 year warranty in a home like that, but we purchased this K-tec Blendtec blender as it was billed as heavy duty, good enough to last 8 years in home use. Our experience of 3 jar failures under daily home use shows that this product was wrongly billed as heavy duty, and this is highlighted by the K-tec Blendtec blender company actions of trying to ignore us. With the mentality behind the Will It Blend campaign, I wouldn't be surprised if the letters that were ignored by K-tec's Eilene Webb actually went straight into a K-tec Blendtec blender when they arrived at the factory.

Mr. George Wright, don't you feel like you are conning/misleading people with your marketing campaign?

Vita-Mix blender company on the other hand, retains its 7 year jar warranty. They are proud, confident, responsive and 100% customer focused (see my earlier posts regarding Vita-Mix).

I hope to receive that reply from you or your assistant today George.
Thank you.
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#65 Author of original report

Letter to George Wright of K-tec Blendtec Blender

AUTHOR: Whirl - (U.S.A.)

I have just e-mailed Mr. Georeg Wright this letter.

Dear Mr. Wright,

I have had three K-tec Blendtec blenders fail. K-tec Blendtec have for the most part ignored the communications and the details in the Ripoff Report. The responses I received recently were firstly of a defensive sales type nature, then a forceful ignoring bullying and also what looked more like a general standard letter response than a quality personally crafted one I would expect under the circumstances.

Your staff and their responses do not leave me feeling well served considering what we have had to endure with the K-tec Blendtec blender and our associated losses, never mind the costs to us dealing with being ignored at various stages during the years and over the last half a year on the Ripoff Report.

I have just updated the ripoff report again at ripoffreport.com. Just search for K-tec Blendtec Blender.

When you have read and understand the details of the ripoff report, its history and all the communications with K-tec Blendtec Blender staff contact me regarding a fair resolution here at this e-mail address or contact me through the independent ripoff report corporate advocacy program process.

Mr. Wright, let me know how you feel I have been treated. Let me know you know all the details within the ripoff report and the communications between K-tec Blendtec Blender and myself, and how you plan to address them with the best customer service ever provided by K-tec Blendtec Blender.

Thank you.
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#66 Author of original report

I could do a lot better, as I could have with my choice of a triple failure K-tec Blendtec Blender.

AUTHOR: Whirl - (U.S.A.)

So K-tec Blendtec Blender really should have an entry in their manual describing what they will do for me and what to do when their product fails and ruins all the time I spent making a meal, the meal and ingredients and the mealtime or occasion itself.

I'll try to write what I'd expect it to read to me in my copy of their manual:

"If the ".
That won't work. In my experience it will fail.
"When the ".
That's not going to cover it well enough, as in my experience it's failed many times.
"Whenever the K-tec Blendtec blender fails ".
That's also not covering the problems with a K-tec Blendtec blender, as in our experience the failure process lasts for weeks tainting your foods during that time.
"Whenever the K-tec Blendtec blenders have gone through their failure periods and failed, tainting many meals in the process and wasting you meal preparation times, meals and ingredients, and the special mealtime and occasion, please be assured the very best we will do for you regarding these losses is to allow your children to say 'pfhaaaaaah, tastes REALLY BAD' even if these are not words you would like your children to use. This may be necessary for your children, as they will feel much worse when there are no more smoothies and they realize their parents are being ripped off by us. Please contact us regarding this event and then be prepared to be ignored by our staff, supervisors and even our higher level staff ".

Well, that covers it a little. It started out fairly well, I worked on that part a little. The rest probably needs a lot more work for an important manual. I could do a lot better, as I could have with my choice of a triple failure K-tec Blendtec Blender.
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#67 Author of original report

I'll post more K-tec Blendtec Blender tot quotes as I hear them. It's amazing how they understand when so young.

AUTHOR: Whirl - (U.S.A.)

It was amazing listening to one of my small children today.
I had gone to the garage to get some tools for a project.
The child and a friend came up to the front of the garage to see what I was doing.
The friend noticed the K-tec Blendtec blender sitting there (sorry, but that's the best quality real estate I'd provide to a K-tec Blendtec blender, as they're a waste of space). He asked my son about it.
It was amazing to hear the fluent response, as he hadn't heard much about the thing since it last broke, probably a year or more ago.

Friend: "Is that a blender, do you have a blender?".
Son: "We have a blender. This one cost hundreds of dollars".
Freind: "Do you make smoothies?".
Son: "This one cost hundreds of dollars, but it broke many times. We've got a $50 one inside now instead of this. This one brakes and taints everything inside, pfhaaaaaah, tastes REALLY BAD."
... and the little tot conversation went on.

So even 4 year old tot's are learning about the quality of a K-tec Blendtec blender and learning that if he was to save up hundreds of dollars in his piggy bank and buy one to make smoothies and it broke, he'd be ignored by K-tec Blendtec blender, ignored enough to have to save another year to afford an Osterizer before there would be any form of good tasting smoothies. He'd probably be a teenager by then based on the cost of a K-tec Blendtec blender.

Even a 4 year old tot, a child, is not immune to K-Tec Blendtec blender bad quality and horrific customer service. The tots know the K-Tec Blendtec blender contaminated the food, making it taste pfhaaaaaah, REALLY BAD, but K-Tec Blendtec blender doesn't care one jot about people having their meals ruined. The tots can be completely certain the Ice Cream truck would provide 1,000,000% better service to their food product if they returned a bad tasting rainbow bomb to the window. Surely the ice cream truck driver wouldn't ignore them? Make them write a letter and ignore it? Would he say, "shut up kids" and give them a mailing label, or would he ask them to recite the details of their rainbow bomb warranty after a third foul tasting bomb?

Are Eilene Webb, Richard Bovo and George Wright off on their $50 to $100 per head restaurant outings with the profit from our K-tec Blendtec blender, while we, even little tots, have to hash over the problems of owning a K-tec Blendtec blender, the problems getting K-tec Blendtec to understand the details of a Ripoff Report and what it means to not only us, but the little tots?
If you had only one bad meal at a fancy restaurant, they would ensure you had your money back and your meal would be free next time. You know this, as Matt Deitz your Manager of customer service states quote "I personally deal with chefs on a daily basis".

Also, to me, hearing a quote "I personally deal with chefs on a daily basis" coming from a manager of a Customer Service department. Well, K-tec Blendtec Blender Matt Deitz, you can try to explain that one.

K-tec Blendtec Blender prefers their little tot customer (and big alike) to do DIY solutions to resolve the problems when the K-tec Blendtec Blenders fail and taints the expensive blended meals. They prefer the K-tec Blendtec Blender owner to say "pfhaaaaaah, REALLY BAD" to get the problem out of their and K-tec Blendtec Blender's system. I'd be surprised if they didn't have it in their instruction/troubleshooting booklet by now. Food tainting isn't important to K-tec Blendtec Blender and they feel no obligation related to ruining all the effort put into a meal, it's contents and the mealtime.
K-tec Blendtec Blender does not care how this affects people.
K-tec Blendtec Blender does not care.
K-tec Blendtec Blender comes nowhere close to even minimum standards of conduct.

Half a year and K-tec Blendtec blender has not addressed the details of this Ripoff Report.

I'll post more K-tec Blendtec Blender tot quotes as I hear them. It's amazing how they understand at such a young age.
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#68 Author of original report

Richard Bovo bullies the Ktec Blendtec customer and ignores the customer as does Eilene Webb. George Wright approves.

AUTHOR: Whirl - (U.S.A.)

Richard Bovo has not replied. He prefers to bully the Ktec Blendtec blender customer. Ktec Blendtec's main person Eilene Webb has continued to ignore the situation. George Wright has not communicated either.

I can only imagine what service would be like over at Vita-Mix. If the Vita-mix blender failed 3 times, and that's a big IF, in fact a gigantic IF, I'm sure they would be proud to do the right (not "Wright", not what George has done) thing. I suspect they would do better than right if it failed just once, ensuring the inconvenience was catered for.

Actually, mentioning right, well, Wright as in George. Yes George Wright. He received CC's from some of the communicatons. By ignoring them he's approving of the problem and situation. He's sitting back and agreeing it's fine to ignore correspondence from a Ktec Blendtec customer that invested a lot of money in their product. He's approving it's fine to bully a Ktec Blendtec customer and ignore their communications.

Your product failed 3 times. It tained our food which we consumed. You ignored us for 1/3 of a year, then you bully us with a possible warranty get out clause and you then ignore all communications.
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#69 Author of original report

A key to Ktec Blendtec blender has been their continued refusal to communicate with the customer.

AUTHOR: Whirl - (U.S.A.)

One of the keys regarding Ktec Blendtec blender has been their continued refusal to communicate with the customer. A customer that invested in their expensive product. They ignored letters and communications and the details of the ripoff report. The last of the communications was where they tried to bully us to what they want, with a good chance they are setting me up with a warranty clause, and even within this they have ignored communications to this date - bullying.

Only because of their continued bad treatment (I'd given Ktec Blendtec blender the benefit of nearly half a year!) I spent a little time to see how their competitor compared, Vita-mix is the name, and there is a vast difference. Instant response from Vita-mix blender, and I hadn't even purchased a blender from them. They provided me the details I had requested. I'm still waiting for details after nearly half a year from Ktec Blendtec blender, even after investing all that money in their product.
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#70 Author of original report

Ktec Blendtec blender jar compared to Vita-mix blender pre war jar.

AUTHOR: Whirl - (U.S.A.)

Vita-mix blender has been producing blenders since before World War 2. No wonder they seem to care about a customer. I asked them a question I had asked K-tec Blendtec blender nearly half a year ago and received a courteous reply right away from Vita-mix blender. I presume Vita-mix takes pride in responding to anyone because it makes business sense. Remember, I was just an "anyone", I hadn't purchased a nearly $400 blender from them, and Vita-mix blender responded with the information I requested. As an owner (proud, before we opened the box) of a K-tec Blendtec blender, K-tec Blendtec blender wouldn't and hasn't provided us the information. The companies must be completely different. Vita-Mix oozes caring and quality, where K-tec Blendtec blender didn't provide the information and I presume is saying, we've got your money so we care no more, we'll try as hard as we can not to waste our time helping you. They mustn't be interested in a future sale.
I suppose as Vita-mix blender has been in business so long and keeps a collection of satisfied customers it can just keep producing quality machines and the customers will return for more.
Even in the information Vita-Mix blender provided regarding a component of the machine, they said they were "proud" of their quality design of the component with an explanation. Proud enough to give it a 7 year warranty. Interestingly, in a comparison, my K-tec Blendtec blender jar almost looks like the Pre war Vita-Mix blender jar. I wonder if the pre war Vita-Mix blender jars used to fail regularly, or if there are still some working today? I wonder how the Pre War customers were treated by Vita-mix blender upon a failure at that time. I wonder how Vita-Mix blender has treated customers of all the rest of the Vita-mix models since:

Vita-mix jar.
Vita-Mix blender Pre War Model 615
Vita-Mix blender Papa Bernard Model 516
Vita-Mix blender Mark 20 and Vita-Mix blender Mark 20 Vitamatic 500 Model 517 and Model 47105
Vita-Mix blender Sidewinder Model 479002, Model 479028
Vita-Mix blender Kitchen Center Model 479004, Model 479003
Vita-Mix blender Series 2200 Model 479042
Vita-Mix blender 5000, Vita-Mix blender Super 5000, TNC and Super TNC
Vita-Mix blender 4500 series turbo blend
Vita-Mix blender 4000 Model 479044, Vita-Mix blender 3600 and Vita-Mix blender 3600+ Model 47954, Model 479029, Model 479041, Model 478001, Model 479043
Vita-mix blender 5200, Vita-mix blender Super 5200, Vita-mix blender Deluxe 5200.

K-tec Blendtec blender failed to provide the customer the information the customer requested and needed and has failed to resolve this ripoff report for nearly half a year.
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#71 Author of original report

Vita-Mix responds with jar details, where Ktec Blendtec Blender ignores and keeps the consumer in the dark.

AUTHOR: Whirl - (U.S.A.)

I decided I would try harder to get the information regarding the grease, metal, seals in the jar assembly.

K-tec Blendtec Blender doesn't seem interested.

I decided to see how another company would handle a request by a dietary restricted person that wanted to ensure all aspects of the product met with their requirements before a purchase.

I contacted Vita-Mix (or Vitamix, or Vita Mix) Corporation at www.vitamix.com
They provided detailed information on the Vita-Mix Bearing Assemblies.
In addition information on their new Eastman Triton copolyester material jar that's shatterproof and doesn't contain any bisphenol-A (BPA) which can be released under certain circumstances in jars that contain it. The material also has superior durability and sound dampening characteristics, and oh boy could my old K-tec Blendtec blender machine use the Vita-mix blender jar sound dampening (an F16 screaming overhead at an air show comes to mind when using the K-tec Blendtec blender).

When I decided to try to contact Vita-Mix blender I visited their website. I remember reading their history and other pages. Other than the sales - hey everyone's trying to sell, there was a genuine sense Vita-Mix blenders is trying to make a great food blending product, but they are also making it to make their customers satisfied. You see they have a long history of been involved with blenders and their customers and repeat customers.

The Vita-Mix blender product seems like it's built like a battleship, and that really shows through, as we've never heard of anyone having a problem with Vita-mix blender machines. In fact I've heard of ones worn out with age, but the customers are happy - to buy another.

I contacted Vita-Mix blender via e-mail. I didn't use an official letter and stamp like we did with K-tec Blendtec blender, to have the letter ignored, "twice" by K-tec Blendtec Blender's Eilene Webb. I used regular e-mail that sometimes fills companies inboxes, delaying responses. With Vita-mix blender I didn't have my question ignored. With Vita-Mix blender I didn't have to wait 1/3 of a year or more for a response. With Vita-Mix blender I didn't have to pay them a dime, compared with the around $400 value K-tec Blendtec blender we've paid to have the luxury of K-tec Blendtec Blender ignore us and treat this whole ripoff report like it's worthless/unimportant.
Vita-Mix blender didn't waste my time. Within very little time they had a knowledgeable person courteously provide me the information I requested, and they suggested that if I had any other questions or issues I should simply recontact them and they would resolve queries to my satisfaction.

This Vita-Mix blender service matched what I felt I had read at their website. This Vita-Mix blender service matched what I had read elsewhere and heard about. More importantly, Vita-Mix blender matched what any consumer should expect.

One thing that said a lot to me, oh, around 7 months ago. I supervised someone visiting a fairly recently opened food manufacturer in Kansas City. They were showing off their new facilities. They showed off their huge industrial stainless steel processing equipment and showed it all in action. At one point they went off to a table and blended something. There was a blender there. All this huge industrial stainless food processor equipment and they move off to the side and process something in a Vita-Mix blender. They have only one Vita-mix blender sitting there. Only one jar sitting there. It's working all day. They rely on it, they don't have a second jar, or an Osterizer as backup for jar failures. They have a single Vita-Mix blender sitting there on the table.
I suppose they are in the food processing industry, they know their stuff, and know they need a blender with a history of reliability.

So I'm very impressed with my response from Vita-Mix blender. I can confirm to anyone out there reading this if you're comparison shopping, looking for comparisons, reviews or review, Vita-Mix blender cared (cares) about my request(s), responded and provided me the information immediately. These guys care and they're responsive.
In addition their warranty (has increased?) to 7 years, where the K-tec Blendtec blender warranty reduced to much less than the 8 year warranty we purchased, down to 1 year. That's quite a reduction in confidence in their jars. I wonder why?
And I can confirm, the Vita-Mix blender 7 year warranty covers the bearing assembly too, yes, everything, no hidden exclusions or different warranty periods.
Vita-Mix blender really does care about what you end up eating/consuming, even down to eliminating possible toxins leached out of the jar plastics.

K-tec Blendtec blender, on the other hand, after nearly half a year hasn't cared about what I've had to go through in this ripoff report process. They don't appear to care about this consumer.
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#72 Author of original report

Eilene Webb, Richard Bovo and George Wright, imagine if your children had consumed failing K-tec jars?

AUTHOR: Whirl - (U.S.A.)

Eileen Webb, Richard Bovo and George Wright, imagine if your children had consumed failing K-tec jars?

What would you do if your children wanted to know the details of that bad taste they had consumed when they finally realized it was that K-tec Blendtec Blender jar failure that had been tainting the food for so long.

If they asked you for the details, would you deny them the details as K-tec Blendtec seems to be doing for this consumer?

If it seemed the details were important to them, would you deny them the details as K-tec Blendtec blender seems to be doing for this consumer?

K-tec Blendtec blender, do you provide customers the same level of courtesy you would provide your own children?
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#73 Author of original report

K-tec Blendtec blender still has not provided its list of jar materials.

AUTHOR: Whirl - (U.S.A.)

K-tec Blendtec blender still has not provided its list of jar materials.

In this country we have:
US Mail
UPS

Fed-Ex
DHL
and 2 day and one day from these,
and there's e-mail, for instant delivery (which I recommend).

K-tec Blendtec blender still has not provided its list of jar materials.

We have a family that consumed the materials of a K-tec Blendtec blender.

The family have requested to know the materials they consumed. They didn't want K-tec Blendtec blender customer service manager "feelings", they want details.

K-TEC BLENDTEC BLENDER """"TOTALLY IGNORED THE REQUEST""""

We want to know for our records.

We've requested again, several times, getting on to half a year of requests.

Ignored.

K-TEC BLENDTEC BLENDER will not provide the courtest of this to a family that has consumed blender components, because the K-TEC BLENDTEC BLENDER failed, and failed again, and failed again.

These boys don't even give a family with children the courtesy of knowing what they consumed.

Customer focused? Customer is priority# 999999999999999999999999999999999999 to the power of 999999999999999999999999999999

Again, if this was my company, the customer would have known within 24 hours of asking.
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#74 Author of original report

Richard Bovo and George Wright, how would you feel if this problem happened to you? All these costs...

AUTHOR: Whirl - (U.S.A.)

and the mention of the cost of those stamps... paper and envelope.
More costs, and there is a lot more I haven't thought about yet.
Wasted stamps and effort/time because K-tec Blendtec blender customer service likes to avoid the problem.

All these little costs add up.
Contacting you via mail.
contacting you via e-mail
Posting Ripoff Report
Posting updates
Posting photos
posting updates to you
and on and on

All costs, and all because this is how K-tec Blendtec blender customer service prefers to work with me.
It all could have been avoided if K-tec Blendtec blender customer service had done the appropriate thing at the appropriate time.

Richard Bovo and George Wright, how would you feel if this problem happened to you?
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#75 Author of original report

Richard Bovo and George Wright, how would you feel if this happened to you?

AUTHOR: Whirl - (U.S.A.)

Ripoff Report viewed 24x7, 12x14, 365+, 1 to infinity.
I had a feeling something was wrong with the 24x7x365, but it doesn't really matter, as the Ripoff Report will be viewed that long anyway.
24x7x52 was more like what I intended, but 24x7 to infinity would be a better representation, or 1 day to infinity.
Regardless, this Ripoff Report is here to stay.

I wasn't going to write, but since I'm here:

Richard Bovo whirled in, I presume in place of Ms. Webb who has all the details. Isn't it funny how companies move the file to someone else to generate as much confusion as possible.
Richard Bovo, true to Blendtec ethos, is trying the warranty scam approach to get out of the problem. Please Richard Bovo, sit yourself down, look at the screen and read the entire Ripoff Report before you or anyone you assign to contact me responds.

The product we purchased came with an 8 year warranty on both motor base and jar. We double verified upon purchasing the product.
Then we received a box with a much lesser warranty inside.
We immediately wrote (US Mail) to K-tec Blendtec to resolve that issue. Ms. Webb ignored that correspondence. A waste of another valuable stamp!

K-tec Blendtec blender Customer Service. It's hard to speak about any of the many issues without entering into another avenue of this terrible companies problems with their customer service.

So Richard Bovo and George Wright, your K-tec Blendtec blender companies product failed us 3 times. You've read all about it and how you and your company has treated us, and there are not words to describe how badly so it's better I not try. Imagine if this product had been in your kitchen. Imagine if you had received this treatment by K-tec Blendtec blender staff.

How would you feel? How would you feel if you were ignored so many times? How would you feel if you had had to consume K-tec Blendtec blender components when it failed? How would you feel if you had to go to all this trouble, all this time and effort to prod you into doing something and then receiving more of the increadibly bad treatment, from additional people at the company? Is the whole company infested with this mentality? and I can go on and on but:

Richard Bovo and George Wright, how would you feel? Is what I'm going through the only reasonable way to get any form of communication from K-tec Blendtec blender? Is this what you want all consumers with a problem to do?

Richard Bovo and George Wright, if it's only us, why did you single us out for this treatment?

Richard Bovo and George Wright, how would you feel if this happened to you?
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#76 Author of original report

In this update we'll provide you with an example of one of the worst problems in US Customer Service.

AUTHOR: Whirl - (U.S.A.)

In this update we'll provide you with an example of one of the worst problems in US Customer Service.
I'm sure Ed can relate, and may want to use this link as an example.

The Bullying Customer Service department example:

One of the worst problems in US customer service is when the company removes the customer from the problem. They take control of the problem, totally ignore the customer and provide a solution that fits only what "they" deem corrects and compensates for the problem.

This method generally works when the customer is working directly with the company, or when the customer is working through the BBB (where the company and the BBB do not have to mediate and the BBB does not need to comprehend the problem as they are unable to make the company mediate). It works in this case because the company has power and is in control.

This method doesn't generally work on Ripoff Report because there is a live worldwide audience watching 24x7x365. If the company wields this kind of power, bullying a solution onto a customer, the audience gets to see it.

So we have the case of K-tec Blendtec Blender with a customer that has had their blender fail 3 times, tainting food that was consumed. They ignored communications in each of the failures. They ignored the customer for 1/3 of a year when it was presented on Ripoff Report, but they discovered they can't hide from it. When they finally responded they foolishly did it in a sales instead of customer service fashion. Then, after seeing what the customer expected to receive to resolve the problem, and presumably disliking it, they initiated a series of e-mails and US mail totally ignoring the consumer. They said they were sending out a shipping label for me to return the product. I respond immediately, that's premature, we don't even have an agreement. K-tec Blendtec Blender Director Richard Bovo sent an e-mail outlining his non agreed upon offer, which also leaves a trap door open related to warranty, so they can claim it's out of warranty when it arrives and deny a refund. I have sent many e-mail replies, including that Premature Shipping Label e-mail, but have received no reply. K-tec Blendtec Blender, true to their prior form, have move into the Bullying Customer Service department mode.

Ripoff Report doesn't stop a Bullying Customer Service department like K-tec Blendtec Blender from operating. This is K-tec Blendtec Blender's choice of how to operate and subsequently how they are seen by myself and the Ripoff Report audience.

As proof, I provide a photo of the shipping label that arrived today.
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#77 Author of original report

Does K-tec Blendtec blender realize the torment involved in their customer service methods?

AUTHOR: Whirl - (U.S.A.)

Does K-tec Blendtec blender realize the torment involved in their customer service methods?

Ignoring the customer letters.
Ignoring the customer e-mails.
Ignoring the customer communication within e-mails.

Does K-tec Blendtec blender realize how it deliberately tormented me?

Does K-tec Blendtec blender realize when it places front line customer service representatives in a position of being very pleasant and appearing very helpful it makes the consumer feel well served.
Does K-tec Blendtec blender realize that when the problem is more complicated and the problem has to move to a supervisor and the supervisor totally ignores it or ignores the details within it it wishes to ignore, or ignores the details in the Ripoff Report they wish to ignore, the K-tec Blendtec blender customer service methods make the consumer feel very tormented.

Treat this consumer as #1, just as long as they don't need anything.

Does K-tec Blendtec blender realize the torment involved in their customer service methods?
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#78 Author of original report

Wouldn't it be better to include a cheap Osterizer in the box so the K-tec Blendtec blender customer feels secure

AUTHOR: Whirl - (U.S.A.)

Based on my experience with 3 failed K-tec Blendtec blender jars, wouldn't it be good for K-tec Blendtec blender to suggest to all its K-tec Blendtec blender owners that they must have a backup Osterizer to ensure you can still somewhat blend when the K-tec Blendtec blender breaks and is out of action away at K-tec Blendtec blender for repairs. A worthwhile new entry in the owners manual.
In fact, wouldn't it be better to include a cheap Osterizer in the box so the K-tec Blendtec blender customer feels secure in knowing that whenever the K-tec Blendtec blender fails the reliable Osterizer will be there to try and save the day.
Wouldn't it also be good to also send out an Osterizer, so that when producing meals for guests the user doesn't feel a duty to write "These meals were processed in a facility (house) that uses a K-tec Blendtec blender. Meals may contain remnants of failing or failed K-tec Blendtec blender jar." on the menu/ingredients, rpoduced all because you own a K-tec Blendtec blender.
The K-tec Blendtec blender could be used for other less special/important occassions.
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#79 Author of original report

I'll give you 2 guesses if K-tec Blendtec blender provided the courtesy of a response to me.

AUTHOR: Whirl - (U.S.A.)

2 days ago.
"If there is some genuine reason you can't agree by the end of this week, please let me know before the end of this week. If you aren't going to agree to my requirements it would be good customer service to let me know at the earliest possible time before the end of this week."

I'll give you 2 guesses if K-tec Blendtec blender provided the courtesy of a response to me.

Answer: Of course not.

Full steam ahead to half a year.....
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#80 Author of original report

Half a year without a resolution of the Ripoff Report is fast approaching for K-tec Blendtec blender.

AUTHOR: Whirl - (U.S.A.)

Half a year without a resolution of the Ripoff Report is fast approaching.

The highest priority, simplest of things has not been addressed.

K-tec Blendtec blender has not provided a list of materials that make up the base of the jar (that we consumed).

In any company, providing the consumer details regarding their products components is always vital, priority 1, when it can come into unexpected contact with people.
K-tec Blendtec blender has failed to provide this information. Most companies provide this information within a day. We're over one third of a year into this Ripoff Report and the information has been frequently requested, but has not been provided. This is a Priority 1 request. I have again written to K-tec Blendtec blender that this is the priority, not that the rest isn't too.

If K-tec Blendtec blender Director Richard Bovo or the person he CC'ed in the last e-mail, George Wright had contacted my company requesting details of my manufactured product because something had gone wrong with it and there was contact with human tissues, I would be beside myself if I didn't have the information at hand, or I couldn't get it to them immediately, that day. Providing the details to a consumer is Priority 1. Providing feelings, as the Manager of K-tec / Blendtec Customer Service did, doesn't provides assurance. Cases where people learn details regarding products after it's to late are all too common, when they should have been provided the information immediately. If the customer knows the details, they have the knowledge they can work with if they learn anything new regarding the details. If you provide only feelings and keep the customer in the dark, K-tec Blendtec blender is not being genuinely helpful.

If I'd had any idea of the problems we would have with the K-tec Blendtec blender jars I would have felt a duty to write a list of ingredients on a menu for any guests we had for dinner. I'd have to write on the menu, Processed in a facility (house) that uses a K-tec Blendtec blender. Meals may contain remnants of a failing or failed K-tec Blendtec blender jar.. These jars have failed so regularly.
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#81 Author of original report

An incredibly bad and defiant way of bullying by ignoring the customer and the problems and the Ripoff Report details.

AUTHOR: Whirl - (U.S.A.)

17 weeks and the ripoff report is not resolved.

I have received a few more communications with K-tec Blendtec blender.

What initially looked like positive communications snaked and slithered into the K-tec Blendtec blender normality of defiance.

K-tec Blendtec blender knows the Ripoff Report problems listing the 3 K-tec Blendtec blender jar failures. They know we ate foods tainted by their K-tec Blendtec blender. K-tec Blendtec blender knows they've ignored us and the K-tec Blendtec blender Ripoff Report for 1/3 year, and gave us a terrible time on prior K-tec Blendtec blender jar failure communications.

K-tec Blendtec blender knows that when they returned to communications they did it in a very bad way. The Manager of K-tec / Blendtec Customer Service replied with what was for the most part a sales pitch to one of his potential customers, which from my angle included a jab at the Ripoff Report , myself and RipoffReport.com with a 'can you believe it?' statement regarding the Ripoff Report.

K-tec Blendtec blender knows that by being defiant and ignoring the problem it has cost us all a tremendous amount of time and effort which could have been avoided if they had simply done the appropriate thing at the appropriate time. This time and effort keeps increasing.

Here are a couple of sentences from the last K-tec Blendtec blender communication:

Our records indicate that the warranties for the blender base and blender jar have expired. If this is not the case, please forward to me the documentation that indicates an extended warranty and I will be happy to take this into consideration.
If you would like to keep your blender and purchase a new blending jar..

You can only laugh at K-tec Blendtec blender's ability to come out with statements like that in the middle of this Ripoff Report. This was from a director Richard Bovo and CC'd to someone else. You would think they didn't even know about the Ripoff Report let alone have read it, or the K-tec / Blendtec blender staff let them down by not informing them. The details regarding these two statements are in the Ripoff Report and Ms. Eilene Webb of K-tec / Blendtec blender has a file with all the details.

Again, What initially looked like initial positive communications snaked and slithered into the K-tec Blendtec blender normality of defiance.

I discovered again that K-tec Blendtec blender prefers to ignore customer communications.
They post out e-mails ignoring the customer communications.

They try to act as the ones in in control of the problem and they want to fix it their way.
Their responses have been incredibly bad considering the history of this problem and Ripoff Report.

Their response indicates to me they deem everything that has happened to us and the effort we have had to put into this as totally acceptable for a K-tec / Blendtec blender problem. They could have done the appropriate thing at the appropriate time but they didn't and now they are acting in an incredibly bad and defiant way of bullying by ignoring the customer and the problems and the Ripoff Report details.
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#82 Author of original report

An incredibly bad and defiant way of bullying by ignoring the customer and the problems and the Ripoff Report details.

AUTHOR: Whirl - (U.S.A.)

17 weeks and the ripoff report is not resolved.

I have received a few more communications with K-tec Blendtec blender.

What initially looked like positive communications snaked and slithered into the K-tec Blendtec blender normality of defiance.

K-tec Blendtec blender knows the Ripoff Report problems listing the 3 K-tec Blendtec blender jar failures. They know we ate foods tainted by their K-tec Blendtec blender. K-tec Blendtec blender knows they've ignored us and the K-tec Blendtec blender Ripoff Report for 1/3 year, and gave us a terrible time on prior K-tec Blendtec blender jar failure communications.

K-tec Blendtec blender knows that when they returned to communications they did it in a very bad way. The Manager of K-tec / Blendtec Customer Service replied with what was for the most part a sales pitch to one of his potential customers, which from my angle included a jab at the Ripoff Report , myself and RipoffReport.com with a 'can you believe it?' statement regarding the Ripoff Report.

K-tec Blendtec blender knows that by being defiant and ignoring the problem it has cost us all a tremendous amount of time and effort which could have been avoided if they had simply done the appropriate thing at the appropriate time. This time and effort keeps increasing.

Here are a couple of sentences from the last K-tec Blendtec blender communication:

Our records indicate that the warranties for the blender base and blender jar have expired. If this is not the case, please forward to me the documentation that indicates an extended warranty and I will be happy to take this into consideration.
If you would like to keep your blender and purchase a new blending jar..

You can only laugh at K-tec Blendtec blender's ability to come out with statements like that in the middle of this Ripoff Report. This was from a director Richard Bovo and CC'd to someone else. You would think they didn't even know about the Ripoff Report let alone have read it, or the K-tec / Blendtec blender staff let them down by not informing them. The details regarding these two statements are in the Ripoff Report and Ms. Eilene Webb of K-tec / Blendtec blender has a file with all the details.

Again, What initially looked like initial positive communications snaked and slithered into the K-tec Blendtec blender normality of defiance.

I discovered again that K-tec Blendtec blender prefers to ignore customer communications.
They post out e-mails ignoring the customer communications.

They try to act as the ones in in control of the problem and they want to fix it their way.
Their responses have been incredibly bad considering the history of this problem and Ripoff Report.

Their response indicates to me they deem everything that has happened to us and the effort we have had to put into this as totally acceptable for a K-tec / Blendtec blender problem. They could have done the appropriate thing at the appropriate time but they didn't and now they are acting in an incredibly bad and defiant way of bullying by ignoring the customer and the problems and the Ripoff Report details.
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#83 Author of original report

An incredibly bad and defiant way of bullying by ignoring the customer and the problems and the Ripoff Report details.

AUTHOR: Whirl - (U.S.A.)

17 weeks and the ripoff report is not resolved.

I have received a few more communications with K-tec Blendtec blender.

What initially looked like positive communications snaked and slithered into the K-tec Blendtec blender normality of defiance.

K-tec Blendtec blender knows the Ripoff Report problems listing the 3 K-tec Blendtec blender jar failures. They know we ate foods tainted by their K-tec Blendtec blender. K-tec Blendtec blender knows they've ignored us and the K-tec Blendtec blender Ripoff Report for 1/3 year, and gave us a terrible time on prior K-tec Blendtec blender jar failure communications.

K-tec Blendtec blender knows that when they returned to communications they did it in a very bad way. The Manager of K-tec / Blendtec Customer Service replied with what was for the most part a sales pitch to one of his potential customers, which from my angle included a jab at the Ripoff Report , myself and RipoffReport.com with a 'can you believe it?' statement regarding the Ripoff Report.

K-tec Blendtec blender knows that by being defiant and ignoring the problem it has cost us all a tremendous amount of time and effort which could have been avoided if they had simply done the appropriate thing at the appropriate time. This time and effort keeps increasing.

Here are a couple of sentences from the last K-tec Blendtec blender communication:

Our records indicate that the warranties for the blender base and blender jar have expired. If this is not the case, please forward to me the documentation that indicates an extended warranty and I will be happy to take this into consideration.
If you would like to keep your blender and purchase a new blending jar..

You can only laugh at K-tec Blendtec blender's ability to come out with statements like that in the middle of this Ripoff Report. This was from a director Richard Bovo and CC'd to someone else. You would think they didn't even know about the Ripoff Report let alone have read it, or the K-tec / Blendtec blender staff let them down by not informing them. The details regarding these two statements are in the Ripoff Report and Ms. Eilene Webb of K-tec / Blendtec blender has a file with all the details.

Again, What initially looked like initial positive communications snaked and slithered into the K-tec Blendtec blender normality of defiance.

I discovered again that K-tec Blendtec blender prefers to ignore customer communications.
They post out e-mails ignoring the customer communications.

They try to act as the ones in in control of the problem and they want to fix it their way.
Their responses have been incredibly bad considering the history of this problem and Ripoff Report.

Their response indicates to me they deem everything that has happened to us and the effort we have had to put into this as totally acceptable for a K-tec / Blendtec blender problem. They could have done the appropriate thing at the appropriate time but they didn't and now they are acting in an incredibly bad and defiant way of bullying by ignoring the customer and the problems and the Ripoff Report details.
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What's this?

#84 Author of original report

An incredibly bad and defiant way of bullying by ignoring the customer and the problems and the Ripoff Report details.

AUTHOR: Whirl - (U.S.A.)

17 weeks and the ripoff report is not resolved.

I have received a few more communications with K-tec Blendtec blender.

What initially looked like positive communications snaked and slithered into the K-tec Blendtec blender normality of defiance.

K-tec Blendtec blender knows the Ripoff Report problems listing the 3 K-tec Blendtec blender jar failures. They know we ate foods tainted by their K-tec Blendtec blender. K-tec Blendtec blender knows they've ignored us and the K-tec Blendtec blender Ripoff Report for 1/3 year, and gave us a terrible time on prior K-tec Blendtec blender jar failure communications.

K-tec Blendtec blender knows that when they returned to communications they did it in a very bad way. The Manager of K-tec / Blendtec Customer Service replied with what was for the most part a sales pitch to one of his potential customers, which from my angle included a jab at the Ripoff Report , myself and RipoffReport.com with a 'can you believe it?' statement regarding the Ripoff Report.

K-tec Blendtec blender knows that by being defiant and ignoring the problem it has cost us all a tremendous amount of time and effort which could have been avoided if they had simply done the appropriate thing at the appropriate time. This time and effort keeps increasing.

Here are a couple of sentences from the last K-tec Blendtec blender communication:

Our records indicate that the warranties for the blender base and blender jar have expired. If this is not the case, please forward to me the documentation that indicates an extended warranty and I will be happy to take this into consideration.
If you would like to keep your blender and purchase a new blending jar..

You can only laugh at K-tec Blendtec blender's ability to come out with statements like that in the middle of this Ripoff Report. This was from a director Richard Bovo and CC'd to someone else. You would think they didn't even know about the Ripoff Report let alone have read it, or the K-tec / Blendtec blender staff let them down by not informing them. The details regarding these two statements are in the Ripoff Report and Ms. Eilene Webb of K-tec / Blendtec blender has a file with all the details.

Again, What initially looked like initial positive communications snaked and slithered into the K-tec Blendtec blender normality of defiance.

I discovered again that K-tec Blendtec blender prefers to ignore customer communications.
They post out e-mails ignoring the customer communications.

They try to act as the ones in in control of the problem and they want to fix it their way.
Their responses have been incredibly bad considering the history of this problem and Ripoff Report.

Their response indicates to me they deem everything that has happened to us and the effort we have had to put into this as totally acceptable for a K-tec / Blendtec blender problem. They could have done the appropriate thing at the appropriate time but they didn't and now they are acting in an incredibly bad and defiant way of bullying by ignoring the customer and the problems and the Ripoff Report details.
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#85 Author of original report

17 weeks with no resolution from K-tec Blendtec blender.

AUTHOR: Whirl - (U.S.A.)

It's coming up to 17 weeks with no resolution from K-tec Blendtec blender.
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#86 Author of original report

Coming up to 7 days with no reply from K-tec Blendtec blender Customer Service Manager.

AUTHOR: Whirl - (U.S.A.)

Coming up to 7 days with no reply from K-tec Blendtec blender Customer Service Manager.

Let's just refresh out memories of the history of K-tec Blendtec blender Customer Service.
Here's just one of many paragraphs from the initial ripoff report.

In September 2006 K-tec told us they would honor the 8 year jar warranty and provide a newly designed blender jar. Then a week later, out of the blue, K-tec phoned us. The person told us they were reprimanding the person that honored the jar warranty and they were taking the 8 year warranty back from us. In addition, she announced we would receive no more free replacement jars. We wrote a letter expressing our feelings regarding the initial associate acting responsibly and our horror that a company involved us in the reprimanding of someone we felt was doing the right thing and we complained about the removal of our warranty. They appeared to ignore the letter, later saying they didn't receive it.

Ah 2006, I almost remember it well, the good old days....
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#87 Author of original report

16 weeks with no resolution. 5 Days (nearing a week) and no reply from K-tec Blendtec blender Customer Service Manager.

AUTHOR: Whirl - (U.S.A.)

I have to admit it. I'm not at all pleased by the service at K-tec / Blendtec blender. When they finally responded after 15 weeks (the Manager of K-tec / Blendtec Customer Service) to the K-tec / Blendtec blender triple failure, I received what is for the most part a sales pitch to one of his potential customers, which from my angle includes a jab at the ripoff report , myself and RipoffReport.com with the "can you believe it?" statement.

Can you believe that after the product failed 3 times and then a wait of 15 weeks for them to prepare their response, the Manager of K-tec / Blendtec Customer Service sends me a sales pitch worded to some other potential customer and doesn't resolve my problem? Can you believe that? Can you believe this is the priority they give to a customer that has had their product fail on them 3 times, and you've read what happened to the customer after failure 1 and 2? Can you believe they provided customer service this evasive, discourteous and undutiful on such a high dollar luxury item?

There are many things Customer service needs to do. Some essential ones are providing immediate responses and keeping a customer up to date, providing a status. Escalation and response speed in scale with the problem are also main duties of a customer service department. I can only hope K-tec / Blendtec blender Customer Service have very severely blundered regarding my problems and that they don't have many worse problems than mine with higher priorities. I hope so for other peoples sake.

In relation to the riceblasted/sandblasted jar, I decided to study it more. I tried a window scraper blade and I also tried Plastic/fibreglass cleaner Gel-Gloss. It may have removed a film but the rough surface was still there, possibly the rough surface is collecting debris. I really couldn't tell if there was much of a difference. I just now thought of a dental pick and a dental mirror, as the big problem is that the surface is in a place I can't access to view well. Debris scraped off but the finish still appeared damaged. Again, it's very hard to tell at present.

Notes. In the K-tec / Blendtec blender Customer Service Manager's response I listed earlier, I removed the K-tec / Blendtec blender Customer Service people's names and I changed the K-tec / Blendtec blender Customer Service Manager's potential customer name from his/her real name to BRAD.
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#88 Author of original report

3 full working days gone and No Reply from the K-Tec / Blendtec blender Customer Service Manager

AUTHOR: Whirl - (U.S.A.)

3 full working days gone and No Reply from the K-Tec / Blendtec blender Customer Service Manager.
We're entering 16 weeks with no resolution from K-Tec / Blendtec.
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#89 Author of original report

2 full working days gone and No Reply from the K-Tec / Blendtec blender Customer Service Manager

AUTHOR: Whirl - (U.S.A.)

The K-Tec / Blendtec Customer Service Manager will have received 1/ my response alone, and 2/ another response showing it on the ripoff report including discussion regarding these recent communications.

The K-Tec / Blendtec blender Customer Service Manager will have had this information for 2 full working days.

I do not have an indication of any work being done or an estimate of when they expect to resolve the ripoff report with what they feel is proper for the problems we have had.
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#90 Author of original report

K-tec / Blendtec blender Customer Service Manager responds to my request for a status.

AUTHOR: Whirl - (U.S.A.)

I received a response from the K-tec / Blendtec Customer Service Manager which I list below with my response to it listed below that.

Of course, if I've had 3 K-tec / Blendtec blender jar failures, a base motor replaced, lots of food tainted and lost, concern regarding the contents of the food tainted with failing K-tec / Blendtec blender jar components on several occasions, and in addition have had several pieces of postal mail ignored, e-mails ignored and a ripoff report ignored for 15 weeks (that's nearly 1/3 of a year), I'd be expecting a caring, understanding response with a swiftly generated resolution that makes up for the K-tec / Blendtec blender's problems, our losses because of it, and for everything we have had to do or go through. I'd also expect to know what all the components, lubricants, glues etc., are that we may have consumed. I might even dare to go as far to expect an apology.

So what was written by the K-tec / Blendtec Customer Service Manager? It could be very caring and understanding and helpful, or it could be the average we work here and leave at 3-30 and respond to people who contact us, or it could be the we're going to defend and fight this customer. I'll let you the reader determine where the K-tec / Blendtec Customer Service Manager's response fits within the range of possible customer service action types.

The K-tec / Blendtec Customer Service Manager reply lists correspondence dated 7/10 and 7/14, but for some reason fails to list the 7/11 correspondence I sent to K-tec / Blendtec blender and also listed in my 7/11 ripoff report update. It stated:

I replied that she is welcome to try to resolve it if she is able, and provided the ripoff report as now being the best single source for the issues of the problem.

The K-tec / Blendtec Customer Service Manager said the K-tec / Blendtec Customer Service Rep was asking for more details not in evidence on the ripoff report website. I think there are enough details available for you already, but please explain what details you are missing. The rep asked how she could resolve the problem (a bit late for this, and hasn't she read the ripoff report?). I reply as stated in the above paragraph. The rep asked if anything had changed in my experience with the blender since she last communicated 15 weeks(?) ago. Well, nothing much has changed. The Osterizer is doing fine. It can't do the power chopping of a $400 blender with a 3HP motor, but we purchased the one with a newer higher powered motor 600 watts from Target and it does a lot. It's a classic beehive design. I think it's Oster model Osterizer 4242. It has a glass jar that I like. The K-tec / Blendtec polycarbonate / Lexan jar looks like it was chip / mar / get-sandblasted when grinding rice and the like. The glass jar hasn't. See my photo at the top of the initial text of the ripoff report which shows one of the jars with a sand blasted finish to the interior. We gave the last jar an easy life so the other one in the photo looks clear and perfect. I don't know what this finish is. It looks like a sandblasted finish, but it may be a rough coating from the rice. Still, based on what I think it is, I hated the idea that we may have been eating polycarbonate / Lexan jar particles in our ground rice flour if this riceblasting is knocking particles off the interior jar finish. I'm unsure if the sandblasting is just dints, or if it's chips (with associated particles). The Osterizer glass jar is like new. The Osterizer hasn't broken. As for the K-tec / Blendtec blender, you know its status if you've read all my information. It was so poor we had to stop using it and had to purchase an Osterizer when we discovered we could never rely on a working K-tec / Blendtec blender. When did we purchase the Oster? I think well over a year ago. The K-tec / Blendtec blender is collecting dust as I have already told you. I told you the jar had released its grease both below the jar's internal chamber and had also tainted the food within the chamber. We could no longer trust a K-tec / Blendtec blender so stopped using it, just as I would hope you would if you were ever to have a jar fail. As for any changes in my experience manning the ripoff report, I too have been collecting dust, but at least this week I have managed to receive a couple of responses to my check (see my ripoff report updates) for life at K-tec / Blendtec blender e-mails.

The K-tec / Blendtec Customer Service Manager also said. If Whirl was to contact us directly we would be better able to understand how we could best help with the issues raised in the ripoff report posting. I have contacted K-tec / Blendtec Customer Service and you have all the information. The ripoff report list's how mailed information was ignored, e-mails ignored etc. I've contacted you. You have the information. It's time for you to study it, fully understand it, plan what you wish to do and provide the best service a K-tec / Blendtec Customer Service Manager or above can provide. It's up to K-tec / Blendtec to help us with our problems or explain how what we've described is not a problem.

Thank you, Whirl


Here is the K-tec / Blendtec Customer Service Manager's correspondence:

Date: 07/14/2008 04:36 PM
From: K-tec / Blendtec Customer Service Manager
To: Whirl

Dear Whirl,

In response to your recent email:

-Start of e-mail-
Dear Blendtec,

Many weeks have gone by with no indication of any work being done to solve the problem I have presented. Please provide me information on what you are doing to solve the problem and when you plan to complete it. I will give you a deadline of the end of today (Monday July 14th 2008) to provide the information to this e-mail account or as a rebuttal on ripoffreport.com

Thanks for your help
-End of e-mail-


On July 10th my K-tec / Blendtec Customer Service rep wrote:

-Start of e-mail-
To: Whirl, From: K-tec / Blendtec Customer Service rep, Date: 07/10/2008 05:15 PM.
Hello Whirl,

Thank you again for your email. As stated before, I did turn your information over to my supervisors at that time. What can we do to resolve your problem? Could you give me some more details regarding this, please? Has anything changed in your experience with the blender since we last corresponded?
Thank you for your help with this matter!

K-tec / Blendtec Customer Service rep
-end of e-mail-

Her email was a direct indication of work being done in response to your inquiry and she was asking for more details not in evidence at the website. In addition we have responded to an email from a person calling himself just Brad where we had this to say in response to the information on ripoffreport.com:


Thank you for your recent email correspondence with our Customer Service department. I don't know where to start with the issues mentioned on the ripoffreport.com website you referred to. Rather than going point by point, I think I will start out by simply stating that you can find an opinion on just about any product sold today because of the widespread use of the internet. The question is can you believe it? If you searched, you would also find plenty of negative comments about our competition. What it boils down to is trusting your own research and determining which product best meets your needs. The site also mentions a nationally recognized coffee chain as a user of our equipment, which if you think about it, why would they use our equipment if it performed so poorly? They do more blends on a daily basis than any home user ever would. (By the way, the Lucite box they mention is just to quiet the motor sound but has nothing to do with the function or durability.)

The Champ HP3 blender is a unit we have not sold for over 2 years and our latest models, the Total Blender and HP3A are redesigned units which feature the most reliable and cutting edge features of any we have ever manufactured. We also use a new jar design that is also the best we have ever offered and has been found to provide longer life and works better in everyday usage. I personally deal with chefs on a daily basis, and often people who do nothing but raw foods and need a heavy duty blender because they are blending all their meals. These people continually tell me how great our product is and how much better it is than our competition.

If you want to continue to do some research, you may find these sites interesting. We have a fun website that shows our blender pulverizing everything from marbles to rake handles, just to illustrate the strength of our product www.willitblend.com. We were also featured on The History Channel as The World's Strongest blender- http://www.youtube.com/watch?v=1Xpd9xTSrjc. There is also another site which shows a gentleman who has a totally raw food diet using our blender- http://www.youtube.com/watch?v=c-stAb1Pkgg. If you should decide to continue to research before you buy, our customer service department would be happy to talk with you and answer any other concerns or questions you might have.

NOTE - Brad did not reply to this email response so we can only assume he was satisfied with the information.

We are also in receipt of an inquiry from the U.S. Consumer Product Safety Commission in regards to the letter you sent to that agency. We have responded to their request for information and I would presume they will be getting in touch with you to offer their response to your letter. We cannot comment on what was said in that letter since it has been sent to the USCPSC and would be handled through their channels. But we can tell you that based on what you have described in your previous correspondence we do not feel you or your family is in any danger from some sort of contamination. The materials in our jars that could contact food have been evaluated and approved by NSF as not causing any harm even if they might come in contact with foodstuffs.


As to responding to the information on ripoffreport.com, if we were able to offer an unedited response to what is mentioned, we may be interested in posting something. But if Whirl from KC. MO was to contact us directly we would be better able to understand how we could best help with the issues raised in the posting.

Thank you for keeping in touch and I hope this has helped answer some of your concerns.

K-Tec / Blendtec Customer Service Manager
1206 S. 1680 W.
Orem, UT 84058





Here is my reply to the e-mail from K-Tec / Blendtec's Customer Service Manager:

Date: 07/15/2008 08:40 PM
From: Whirl
To: K-Tec/Blendtec Customer Service Manager

Dear K-Tec/Blendtec Customer Service Manager,

Thank you for your reply and telling me that you are working on the problem I describe.

I have provided details to Blendtec and at the ripoffreport website. I think they cover almost everything.

I do not know of a Brad or anyone posing as him.
I now have little interest in hearing of the quality of the Blendtec / K-tec machines. I hope you can understand that, after the machine has failed on us so many times. It's not good for us to be told about other people's good experience with the products when that is not the same as our experience with the products.

I have not had a reply from the USCPSC.

Your -feelings- on what may or may not cause a danger are different from us knowing what materials entered the jar or have the possibility of entering or tainting the contents of a jar. Something that you or even the USCPSC feels- is safe, is very different than us knowing the metals, alloys, lubricant formulations, plastics etc that could combine into something less than safe when not standing still as parts on a shelf. It's good for people to know, and that's what component lists and MSDS sheet type documents are all about. Ensuring the public has the data if they need it. Will USCPSC care about a material that is not vegetarian? Do you? Will you provide that information? This is a product that targets vegetarian, raw etc buyers. Because we've had different generations and makes of jars, I'd like to know the materials that have been used within that blade to spline shaft area of the Jar for all those generations of jars.

Anyway, Let me know how your work is progressing on the issues listed in the ripoff report and an estimate on when you will have covered them.

Thanks.
Whirl
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#91 Author of original report

I contacted K-Tec / Blendtec blenders for a status update. 15 weeks and Ktec / Blendtec blender has done nothing.

AUTHOR: Whirl - (U.S.A.)

I contacted K-Tec / Blendtec blender company for a status update.

The person said:
As stated before, I did turn over the information to my supervisors at the time.

She did not say she was going to check on the status or turn it over to them again.

She asked what she could do to resolve the situation.

I replied that she is welcome to try to resolve it if she is able, and provided the ripoffreport as now being the best single source for the issues of the problem.

This took place yesterday.
I have not received a reply since.

That means at 15 weeks K-Tec / Blendtec blender has done nothing that I am aware of to resolve this ripoff report.
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#92 Author of original report

The report is entering 15 weeks with no response regarding the K-Tec / Blendtec problem with the blender.

AUTHOR: Whirl - (U.S.A.)

The report is entering 15 weeks with no response regarding the K-Tec / Blendtec problem with the blender.
The K-Tec / Blendtec product remains idle since the last jar failure ( pitcher ).
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#93 Author of original report

Ms. Eilene Webb of K-tec / Blendtec blender ignores our K-tec / Blendtec blender problems

AUTHOR: Whirl - (U.S.A.)

We are moving into the 9th week with no response from Ms. Eilene Webb at Blendtec.com

Here are the only responses I received when I first posted this ripoff report 9 weeks ago.

7th April 2008- Eilene is the person who handled your account previously and I did send a copy of the email on to her at that time. I will forward it again to her and to my supervisor.

8th April 2008 - Hello,
Thank you again for your emails. I have given my supervisors and Eilene this information as well.


No replies have been received from K-tec / Blendtec blender since.

Ignoring the K-tec / Blendtec blender problem may be easier for K-tec / Blendtec blender, but have K-tec / Blendtec blender ever thought of what it is like for a customer? Do K-tec / Blendtec blender even care about the customer? Do K-tec / Blendtec blender even care about the problems we've found with the K-tec / Blendtec blender product?

Is it right for a company to claim they have the best, most reliable product, and pump out products that last next to no time at all? Am I, the customer, the K-tec / Blendtec blender product development test department, saving K-tec / Blendtec blender money on the design of products? Does K-tec / Blendtec blender have any idea what it feels like to own a product that consistently fails? Do the K-tec / Blendtec blender employees have any experience with companies that produced a product that broke? Do the K-tec / Blendtec blender employees have any experience with companies that do not stand behind their products? Do the K-tec / Blendtec blender employees have any experience with companies that do not reply and ignore problems?

Do the K-tec / Blendtec blender employees have any experience with companies who produced a product that have failed more than once, and if they treated the customer with any more or less respect under the unusual circumstances? Do the K-tec / Blendtec blender employees have any experience with companies that produced a Lemon, and how the company went about correcting the problem, what problem solving characteristics they presented, what their demeanor was? D

o the K-tec / Blendtec blender employees have any experience with companies that produced a product that ensured the user consumed something they would not want to consume, when given every reason to assume the product would not taint food after all the boasting published about the product in various literature, never mind the sky high price tag?

Does K-tec / Blendtec blender care about us, the people that saved up to buy this nearly $400-00 K-tec / Blendtec blender?

I checked wikipedia.org to see if there is any information on the K-tec / Blendtec blender company but all I found was a - will it blend - page. Based on my experience the K-tec / Blendtec blender didn't blend for long.

I am still waiting for information on the K-tec / Blendtec blender component(s) we consumed. I am very concerned at their stance of totally ignoring this too.

Does K-tec / Blendtec blender care?
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#94 Author of original report

K-tec / Blendtec blender problem. K-tec / Blendtec blender have shown no concern regarding bender materials we have consumed.

AUTHOR: Whirl - (U.S.A.)

With regard to the K-tec / Blendtec blender warranty and the lack of reply to various letters we sent to K-tec / Blendtec blender, I quote the text from the manual that was included with the K-tec / Blendtec blender. Page 1 in the warranty section: Quote In the event you have any questions concerning the use or care of this product or concerning service, please write a letter explaining the nature of your concern.

It is now April 29th 2008 and K-tec / Blendtec blender are now into their 4th business week of providing no response to these K-tec / Blendtec blender problems and warranty problems. Within minutes of the K-tec / Blendtec blender problem Ripoff Report publication, K-tec / Blendtec blender also received the information. I had confirmation on the same day that the person that needs to know at K-tec / Blendtec blender received the report (the only communications from them).

K-tec / Blendtec blender have shown no concern regarding what we consumed in this K-tec / Blendtec blender problem. No information has been provided regarding the K-tec / Blendtec blender problem or the K-tec / Blendtec blender product's materials that we have consumed.

K-tec / Blendtec blender currently seem to be ignoring this ripoff report, as they also seem to have done with the multiple letters we sent in the past regarding the K-tec / Blendtec problem and warranty problem.

Estimated costs update.
Foodstuffs tainted I listed the smoothie a day. K-tec / Blendtec blender needs to know that a smoothie wasn't the only food we prepared in the blender on a given day. There were other expensive all organic foods processed in the K-tec / Blendtec blender. I would estimate the K-tec / Blendtec blender averaged 2 to 3 runs per day. Therefore the K-tec / Blendtec blender problem cost us more expensive all organic meals, not just what was blended in the blender, but what the K-tec / Blendtec blender problem generated as ingredients for mixing into the un-blended ingredients of a meal.
Most likely, all of our entire meals in the period the K-tec / Blendtec blender problem was occurring were ruined. Costs = $$$$$$$!

Another possible cost would be the K-tec / Blendtec blender Jar return shipping cost. I'm unsure if we paid this or K-tec / Blendtec blender provided. I may be able to find this out.
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