• Report: #301268

Complaint Review: KANE'S FURNITURE

  • Submitted: Fri, January 18, 2008
  • Updated: Thu, January 29, 2009

  • Reported By:RIVERVIEW Florida
KANE'S FURNITURE
1508 West Brandon Boulevard Brandon, Florida U.S.A.

KANE'S FURNITURE DO NOT STAND BEHIND THERE PRODUCTS THEY SELL Brandon Florida

*UPDATE Employee: 1 year warranty!

*Author of original report: Kane's Furniture of Brandon FL

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I Bought a Dinning Room Set 12/26/2006 On 25th of December 2007 I had a relative sitting on the chair of which I have used 6 times the whole year I have had this set. One of the leggs on the chair at where the Manufacture welded the seem folded. My relative fell on the floor and I was so embaressed that is happened. I went to Kanes on the 27th of December because they were closed on Christmas. They told me they would have a service Guy come out and look at the chair. He did and the Service Guy said that Kanes would call me back to replac it because it was a defect in the material. He came out on 1/5/2008. I called Kanes on 1/18/2008 to see when they were going to replace the chair. The woman came on the phone and said it is out of Warranty. I was so angry at them that I wasted a whole Saturday waiting for them to come and he told me they would take care of it. And now because of Christmas it is out of Warranty. This is the Second Dinning I bought from Kanes and my Second livingroom from them. I would not buy anything from them since they don't stand behind there furniture. It is cheap stuff not worth what you pay for it. I wouldn't buy another stick of wood or metal from Kanes or Savon or anything else with there name on it. I will buy from Ashly Furniture where they take care of there customers and stand behind there product they sell. So if you want junk buy Kane's if you want quality funriture and Customer service that will help you when you have a problem go to Ashly Furniture.

Tracyschofield
RIVERVIEW, Florida
U.S.A.

This report was posted on Ripoff Report on 01/18/2008 11:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/KANES-FURNITURE/Brandon-Florida-33511/KANES-FURNITURE-DO-NOT-STAND-BEHIND-THERE-PRODUCTS-THEY-SELL-Brandon-Florida-301268. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

1 year warranty!

AUTHOR: Tarfay - (U.S.A.)

Kane's does carry a one year warranty on all products which is more than can be said of the other Furniture stores. They offer inexpensive lifetime warranties and do work hard for customer's needs. In most cases, the 1st year of furniture being in a home will show if there are any possible defects. It is important to keep in mind that it is a business like any other business and the one year warranty expires in ONE YEAR!! It is very frustrating to be a sales person in a commission only based system and try to stress all the facts. Please buy the warranties offered they are more than worth the price and headaches you would have to deal with otherwise. Please be good to your sales people and I promise they will do everything they can to correct any problem you may have!! Oh by the way ....the stuff we sell in the budget department...IT'S ASHLEY FURNITURE!!!
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#2 Author of original report

Kane's Furniture of Brandon FL

AUTHOR: Tracyschofield - (U.S.A.)

At 2:58PM 1/18/2007 I received a phone call from the Manager at the Kane's Furniture Store in Brandon FL. She told me she was sorry for all the trouble I was having and that they will be replace the chair. I thanked her for calling me and I do appreciate that she took care of my issue. So I have to say They are standing behind there product and replacing the defective chair. So I take back they don't stand behind there product.

Thank you Tracy
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