• Report: #583177

Complaint Review: KAPLAN COLLEGE ,KAPLAN UNIVERSITY , KAPLAN HIGHER EDUCATION

  • Submitted: Fri, March 19, 2010
  • Updated: Fri, December 24, 2010

  • Reported By: Elizabeth — Jolon California USA
KAPLAN COLLEGE ,KAPLAN UNIVERSITY , KAPLAN HIGHER EDUCATION
Chicacgo IL Internet United States of America

KAPLAN COLLEGE ,KAPLAN UNIVERSITY , KAPLAN HIGHER EDUCATION Financial Aid Ripping People Off Internet,

*Consumer Suggestion: Kaplan problems

*Author of original report: Thank You

*Consumer Suggestion: Recourse

*Author of original report: Update

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Well I would like to start that my experience at Kaplan as been a total nightmare.  I went to a community college for one degree and back to start another before moving with the Army.   I started at Kaplan due to the constant moves and am determined to continue and finish my education.  I have not had many problems with my instructors a couple I have really enjoyed.  However, the Financial Aid department is horrendous, unprofessional, unorganized, and rip offs.  When I got to come out here with my husband I started in September of 09 and documents were requested that I knew were not needed.  I got those taken care of then and now in March a lady keeps going behind everything that gets fixed and finds something else to reject.  I have done my research and talked to the appropriate individuals about the matter and found out some interesting information.  First of all I found out from Fafsa and the IRS that my husbands taxes were not needed or required due to the unique situation. Fixing that she goes behind and rejects mine.  Not recommending on how I should amend but requiring me to do so and two options on which way.  I called Financial Aid and spoke with a supervisor quite sketchy on how he acted.  After explaining to him the situation he beeps in from a restricted number, obviously so he is not recorded through their line.  Stating that I could print off the form from the IRS website fill it out fax it to them and then just rip it up but stated that this is unconfirmed information he was giving me.  After speaking with the IRS not only is this advice illegal but it is also illegal because they cannot tell an individual to amend and how to file.  My tax preparer had already advised me of this.  When I called prior to all of this when first receiving her last e-mail I asked to speak with the manager and when asked who my adviser was I told them that this e-mail did not come from my actual adviser and gave them her name.  When they transferred me I was on hold for a few minutes and ended up on a man who answered hello, I explained to him about the transfer and he was confused on why they transferred me to his cell phone!  So seeing how it is handled I e-mailed her stating to her with the above along with how they are saying I owe money.  I was approved for a Pell Grant as well as a MyCAA.  Between the two of these they got more back for the first two set of classes I took than needed.  They enrolled me in the last two Im in now without informing me that there are no more funds.  However, although there are no more funds when the invoice is looked over and totaling the money they received compared to saying what they are charging there is actually NOTHING I owe.  Also the current two Im in now they didnt even subtract the military discount and when I called the department told me that it would not show up until the end of the term.  When I looked up my document tracking over whats suppose to be everything I sent in everything shows approved or no longer needed however, she keeps trying to reject the two.  I have had to send in my taxes numerous times although it only shows on there once.  I have had to submit in others in several times because they obviously do not keep up with anything.  I included this in the e-mail as well and explained that if the matter did not get handled or I was put in debt when they obviously received their money that I would get a lawyer, talk to the BBB, and the media she responded back.  She then told me that she talked to the verification department and they requested that I get a form from my tax preparer stating that it was ok that I filed the way I did on their letter head and submit it to them.  Even funnier I contacted the lady who is also the manager there and requested this.  Upon my request she said it is illegal for her to do that because of privacy and confidentially.  She cannot by law discuss how an individual filed and also could not figure out their deal with the matter.  She explained that she deals with FAFSA all the time and has never heard of what the schools keeps trying to do and that they are not the IRS and should not the legal aspects.  I have researched this in many aspects and upon so believe what they are trying to do is lie about not receiving the grant so they can charge the student and double dip.  If I do not hear back from her on this matter, it does not get resolved, I get put in debt or have any issues when I go to withdrawal from the two Im in which will be another couple of weeks I will do just what I stated, talk to my lawyer, the BBB, and the media.  Also watch out they try and add more credits to get more money.  They have their classes as 5-6 credit hours when all other schools I looked out now are only 3-4 so be careful you could spend almost $60,000 with them when you could go and get the same for $30,000.  I am not one to be walked over and conned.  If there are any others that know it is not their fault and actually Kaplans let me know we can do a class act lawsuit. 




This report was posted on Ripoff Report on 03/19/2010 10:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/KAPLAN-COLLEGE-KAPLAN-UNIVERSITY-KAPLAN-HIGHER-EDUCATION/internet/KAPLAN-COLLEGE-KAPLAN-UNIVERSITY-KAPLAN-HIGHER-EDUCATION-Financial-Aid-Ripping-People-583177. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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2Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Kaplan problems

AUTHOR: josie taylor - (United States of America)

Please email me about your Kaplan troubles. I have insight & can help

(((Redacted)))

 

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

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#2 Author of original report

Thank You

AUTHOR: Elizabeth - (USA)

Thank you so much for your response and assistance.  The MYCAA was luckily cleared and finished before the cut.  It shows on the summary I printed that they received all of it.  I will definitely be finding out where all this is on post and taking your advice sounds like you are or were military and that is a big help.  You are right about the verification process I was selected and this is why I had to fax everything back.  This is what was suppose to be fixed back in September and when I sent in all the paperwork, which was the same as what was initially sent, everything was getting rejected.  The unique situation is my husband and me were separated a year during a mobe and was told by the IRS we could file a certain way which we did.  There is not a college here on post unfortunately it is so secluded and small here.  The closest college is like an hour or so away and my husband and I only have one vehicle at the moment so that's why I started taking classes online.  I will defintley look into the SOCAD program and wish I would have known about before moving out here.  Thank you so much for your helpful advice and taking your time to reply.
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#3 Consumer Suggestion

Recourse

AUTHOR: Jeanski - (U.S.A.)

There are a couple of other things you can do that might help. First, be aware that funding for MyCAA was cut in early February. That might be part of the problem. Second, contact the Education Services Officer at your local post. S/he should be made aware of the problem, because they have some discretion in what schools are promoted on their post. Third, complain to the accreditation body - in this case I believe it's North Central. Fourth, complain to the Department of Education. They don't want their funds misused.


It sounds as if your file was selected for verification. Every year, schools that receive federal funding (such as loans and Pell grants) are sent a list of students who must be verified. I believe this mandate comes from the Department of Education, but I could be wrong. In any event, once a student is selected their file is reviewed and additional documents have to be provided - such as your tax return.  I was a little confused about what the FA advisor told you regarding an amendment to your tax return, but they certainly can't require you to change ANYTHING on your taxes. And you didn't specify what the "unique" situation was that exempts you from this requirement. But having to send it in (as filed) is not unusual.


You might want to consider talking with an academic advisor at a college located on your post. There is a system called "SOCAD" in which military members and their spouses choose a home school from which they want to earn a degree. Once you establish academic residency you can complete your remaining degree requirements with practically any other school. This system was put in place specifically to address the issues military students and spouses face from moving all the time. There are LOTS of reputable schools in the SOCAD system in which you can complete your degree online for a fraction of what Kaplan is charging.


Good luck with your educational pursuits!

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#4 Author of original report

Update

AUTHOR: Elizabeth - (USA)

I am updating my initial post.  I have been trying for over a month to get my issues fixed that were suppose to be taken care of back in September.  I contacted my adviser and the lady that keeps rejecting everything which my adviser responded back however, the lady that keeps rejecting everything will not now.  She is forwarding the e-mails she has sent me to my adviser but not the ones I have responded back with.  Obviously trying to make it look like I'm doing nothing although I KEEP EVERYTHING including the e-mails.  I got a call from a FA manager this past Thursday leaving a message stating he was going to have a FA manager who specializes in these situations to call me Friday morning.  He left his name and direct number to call in the meantime.  After Friday morning I called him and left a message and have been doing this everyday since then and he will not return my calls or have that one to do so.  I understand things take time but kaplan is ridiculous and gives students the run around.  Funny thing is I got a new house phone right before all of this and have left him the number to call me on since my cell is not good with signal in my home.  I have not called Kaplan yet to have this number added as an alternate and what I do not understand is I have had a call yesterday and today and shows up Kaplan University with a number I have not seen before and when I answered yesterday and today they hung up on me!  So he cannot return my calls but he can forward my number on to what looks like to me after googling the number, to their collections department?  That is ok because I will call back Monday and if still have not heard will be going higher than them.  If anybody is interested in a class action lawsuit or has one going PLEASE let me know.
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