• Report: #1022011

Complaint Review: KAYAK

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  • Submitted: Fri, March 01, 2013
  • Updated: Tue, March 12, 2013

  • Reported By: Consumer — jersey city New Jersey United States of America
KAYAK
Internet United States of America

KAYAK havent refunded amount of hotel cancellation Internet

*UPDATE Employee: KAYAK Consumer Services

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I made hotel reservation through kayak in Dec 2012 for dec 27 to dec 30.  I contacted kayak on dec 27 to cancel the reservation.  Customer representative said they are unable to contact hotel management. I called 18-20 times and sent out email to customer service. Still they couldnt contact hotel reservation team. I was able to contact hotel accountant through number published on hotel site.

I dont understand why customer representatives were not able to contac. Its been 2 months and i havent received refund yet.


This report was posted on Ripoff Report on 03/01/2013 09:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/KAYAK/internet/KAYAK-havent-refunded-amount-of-hotel-cancellation-Internet-1022011. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

KAYAK Consumer Services

AUTHOR: Jim Giza - (United States of America)

Hello, would you please go to http://www.kayak.com/feedback/form and provide full details of the issue?  We'll then be able to quickly investigate and get to the bottom of this.  Sorry, but I have no way to lookup/etc based on the info contained in this posting. Kind regards, Jim Giza VP Technology, KAYAK
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