Well, first of all ANY ONE can get a job there. If you say yes you want the job you got it in 99.99% of the cases. They tell you you will make $100's even $1000's of dollars a WEEK. Wow too good to be true? It is. First my job was to give away "free" cruises (I use that term VERY lightly!!!!!!!!)The FREE cruise costs over $500 and requires you to have a valid credit card. I lasted 1-1/2 days. Wanna know why? Here is a partial list of reasons why.
Don't sound overly stimulated and excited that the person you are calling just won a FREE cruise to the Bahamas? Guess what! You just got fined $100 because you are being rude!
To work there you have to pay THEM $20 a week. Don't want to use a handset (Trust me you want a headset) sign this form and we will take $60 out of your first paycheck. (a used one at that!)
If a caller is not interested in the free cruise and they tell you so you have to keep that lead active so I guarantee you that within a few hours they WILL get another "Congrats you just won a FREE Cruise (again) and they will continue to do so until the caller says to take my name off your list. Then pray the agent actually writes your name on the DNC list and when you turn that paper in to whomever that it actually gets acted on.
Your "fines" can be anywhere from $100-$2500.
If a customer does a charge back on their credit card and you were paid commission on that package you have to pay the company back.
They play bee-bop music at dance club levels to make you "Motivated and excited"! 1/2 the time you can not hear the caller on the other end.You have people in ALL directions SCREAMING (literally!!) at the TOP of their lungs. Bells are ringing, people clapping and running all the time but not many are making sales. Hmmmm.
If you are a "Veteran" there, meaning you been there more than 1 month, you are told by the trainers that they are LOSERS and LAZY?! What?!
Don't make any commissions and you make min wage that week.You are not an employee but an Independent Contractor BUT you have no rights and are treated as crap.
The sales meetings are full of cursing and very foul language!
I talked to 3 people at my table who have recently been in jail or are on probation. Guess what? These same criminals are taking your credit card information. There are no background checks or drug test. Many people wear sunglasses inside while working.
You get a 15-20 min lunch. Go over, I swear you will be in deep trouble. Did I tell you you have to carry Pooh Bear with you while on break? I kid you not!
You are not paid for time in the sales meetings every day. 30 minutes min.
If you are not speaking loud enough someone will walk behind you and kick your chair hard.If you yawn you are yelled at and criticised on the call center floor.
They have Power Hours where you HAVE to stand up while on a call. They also raise the volume of the music.
This is just a few of the problems I experienced.
Tampa Bay, Florida