- Report: #473937
Report - Rebuttal - Arbitrate
Complaint Review: KCA Financial Services
KCA Financial Services628 North Street, Suite 200 Geneva, Illinois U.S.A.
KCA Financial Services Violated Fair Debt Collection Act Geneva Illinois
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After Ms. Sullivan hung up, I called and asked to speak to a supervisor. I was transferred to a "Mr. Earl." He was equally rude and told me that I would have to pay the $7.50 processing fee because it helps KCA pay employees.I informed the supervisor that I did not feel this was fair because I was trying to pay my bill in full and that I did not agree to pay the processing fee. He became very rude. I asked him for my account number and he hung up the phone. I called back and was transferred to "Mr. Earl" This time he stated that his name was "Mr. Sims." I asked him to please provide my account number so that I could pay online. He gave me an account number and I asked him did this coincide with my social security number. He told me that I would have to report my social to him. I gave him my social and asked him to confirm if it coincided with the account number. HE stated that he just got off the phone with me and still had my account on the screen. I told him that he stated his name was Earl. He became very irate and told me that I was lying (I wrote his name on my scratch sheet). HE also told me that I appeared to be very skeptical of paying my bill over the phone. I told him that it is more convenient for me to pay online. He reluctantly gave me my account number again. Then he told me that I would be locked out of the computer for paying my bill online. If I cannot pay my bill online or through mail, then this is clearly not fair to me to have to pay the processing fee. $7.50 is truly not a lot but principal and professionalism says alot. I refuse to pay for rudeness, arrogancy and ignorance.
This report was posted on Ripoff Report on 07/27/2009 06:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/KCA-Financial-Services/Geneva-Illinois-60134/KCA-Financial-Services-Violated-Fair-Debt-Collection-Act-Geneva-Illinois-473937. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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