- Report: #1066599
Report - Rebuttal - Arbitrate
Complaint Review: KEEN.com
KEEN.com (Keen psychic readings) Their Words: We Exercise Our Rights & Have No Answers For You Internet
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Seven well known advisors around the World recommended me to work on KEEN. I filled out everything that I was asked to do so. It took them a week to approve my profile after it signed me up to get advice & not give advice. They asked for my banking information, which said still pending. So I contacted as it had been over the 72 hours mark. Then, I signed in after being approved to have to verify more of my personal information through a credit bureau reporting agency. I gave all information for up to like 5 to 10 years of my life. It then said that nothing could be verifyed via the computer and that Playfair would do so manually & would contact me within 48 to 72 hours for further information, if needed. I waited two to three weeks afterwards with it stating the same thing every day "confimation pending" we will contact you within the next 48 to 72 hours, blah blah blah. So I decided to write to ask the status and still nothing. I waited an extra 3 days and still didn't hear anything. So I rewrote back customer service and yet no answers. So I finally called and a Customer Servive Representaive said that my account had been suspend or closed with no details as to why. When i told him about the techinical issues, he responded nicely and help me and told me to contact Playfair again in full detail as to what is going on to help me....but no Playfair wrote back with an attitude that they are exercising their rights under a certain code and said that they do not have to tell me anything as to why, yet the Customer Service told me that they do because there is miscommunications. So i responded back like he asked me to with further detail and it took them another week to get back in touch with me. When they did it was a repeated ONE sentence of we are exercising out rights according to this code. So I called back Customer Service and this time the Customer Service Representive by the name of Andy said that he couldn't help me that he wasn't there to answer those types of questions and that I would have to contact PlayFair team via email only, but it wouldn't do no good to do so because they do not have to tell me what the problem is and that I wouldn't NEVER be able to give advice or even be a customer on KEEN. REALLYYYY, you have all of my personal information and banking information and you are telling me I have NO RIGHTS to answers???? I explained that I am being treated unfairly and that is what Customer Service is suppose to help with and he said no it is not and he was hanging up on me because we were going around in circles and nothing was going to be resolved. Then had the nerve to ask me if I wanted anymore information about their website and how to work the website??? Really? You are telling me I can't keep my account to give advice or get advice, yet you are going to give me instructions on how to work the site....ok that's lame in itself and contradicting.
This report was posted on Ripoff Report on 07/12/2013 06:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/KEENcom/internet/KEENcom-Keen-psychic-readings-Their-Words-We-Exercise-Our-Rights-amp-Have-No-Answer-1066599. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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