- Report: #628047
Report - Rebuttal - Arbitrate
Complaint Review: KEH, INC.
KEH, INC.4900 HIGHLANDS PKWY SE SMYMA, Georgia United States of America
KEH, INC. DECEPTIVE BUSINESS PRACTICES SMYMA, Georgia
*General Comment: This report does not match my experience with KEH
*Consumer Comment: KEH must have changed policies since 2010
*UPDATE Employee: KEH Response
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This company offers to buy your used camera equipment. You send them a list of your equipment and it's condition. They reply with a quote with what they will pay you for it.
You pay to ship it to them and wait a couple weeks for them to "examine" the equipment.
I had sent them equipment in pristine condition that had hardly ever been used but they said that it needed repair and the price of the repair would be deducted from the quote. I had a choice of declining their offer and I would have to pay for the return shipping. Since I had already paid $30 to ship it to them I did not want to spend another $30 for shipping so I accepted the reduced amount which ended up being less than half of the original quote.
The next time I used The Gazelle company. They not only paid for the shipping but paid me more than their original quote.
This report was posted on Ripoff Report on 07/31/2010 01:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/KEH-INC/SMYMA-Georgia-30082/KEH-INC-DECEPTIVE-BUSINESS-PRACTICES-SMYMA-Georgia-628047. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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