• Report: #1017632

Complaint Review: KEN TOWERY

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  • Submitted: Wed, February 20, 2013
  • Updated: Thu, February 21, 2013

  • Reported By: MARY — LOUISVILLE Kentucky United States of America
KEN TOWERY
HURSTBOURNE LANE LOUISVILLE, Kentucky United States of America

KEN TOWERY Temporary $2000 repair--wants $3000 to make it right again LOUISVILLE, Kentucky

*Author of original report: Ken Towery update

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Took my 2002 Ford Escape to KT b/c of exhaust smell in cabin. Was told there was a leak where the caltalytic converter entered engine paid @$2000 for repair that lasted 6 weeks.  I was told when the initial repair was made that  the bolt holding it in broke & that IF they couldn't get it drilled out the repair would be $4000---so the less expensive $2k repair was "successful" and they were happy to take my $$$. Vehicle again started having exhaust fumes in cabin---took it back and now they want $3000 to fix the repair that didn't work--now they say the whole cylinder head needs replacing b/c bolt not holding. My neighbor warned me that KT has a reputation for sure bait & switch "temporary " repairs--I will NEVER go back---I have also sent customer complaints directly to KT via their website--still no one has ever called me---what a joke of a company!!!!

This report was posted on Ripoff Report on 02/20/2013 05:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/KEN-TOWERY/LOUISVILLE-Kentucky-40291/KEN-TOWERY-Temporary-2000-repair-wants-3000-to-make-it-right-again-LOUISVILLE-Kentuck-1017632. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Ken Towery update

AUTHOR: MARY - (United States of America)

Wow--the power of the internet!! The folks at Kt were on the phone first thing this morning falling all over themselves to "make it right" and thanking me for the opportunity to try again...all at no cost to me--well except for that original temporary repair
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