On August 6, 2012, our company paid a Pay Pal invoice generated by Keyless4U company in the amount of $47.00. This invoice represented a sale of a used instrument cluster for a Landrover Range Rover. The company to avoid payment of eBay's fees took the item off the eBay listing and billed direct through Pay Pal; subsequently avoiding eBay's fees.
Therefore, the company to be paid on eBay Item #230647252441 for the agreed price of $47.00 sent Rover Racing a Pay Pal invoice to pay. On August 6, 2012, Rover Racing issued the full payment of $47.00 with its request to have the item (instrument cluster) shipped to its service business R & L Truck Service ASAP.
On or about August 26, 2012, Rover Racing contacted Keyless4U through its eBay email and requested information as to why the item was not shipped and why the company failed to provide any information regarding a delay of three weeks. In response, Keyless4U refunded Rover Racing $47.00 and advised it that it was unaware that it received the Pay Pal payment and it sold the instrument cluster to another consumer.
Rover Racing angered by the response requested more information, specifically when the cluster was sold to another consumer (date sold?) and how it was sold (through an eBay ad?) and if sold through eBay, the item number assigned to the listing. In addition, Rover Racing requested how it was possible for a company to receive a Pay Pal payment and spend that money and not know about it. Rover Racing using Pay Pal to process its payments knew that when a seller's invoice is paid as was in the instant case, is sent an email by Pay Pal that notifies the seller that his or her invoice was paid, the amount of the payment together with the date. Rover Racing not believing Keyless4U specious and ridiculous argument stated to Keyless4U that unless they were mentally retarded and failed to have any reasonable accounting standards and were not able to read including reading their own Pay Pal summary page that statement they were unaware of the $47.00 payment is laughable.
Rover Racing then stated to Keyless4U, if it had already sold the instrument cluster why did the company not cancel the invoice so that Rover Racing would not have paid it for something that did not exist. Moreover, Rover Racing inquired why Keyless4U did not even send Rover Racing an email and ask if they were going to pay for the item and when because based upon Keyless4U statement they allege the item was sold when they believed that Rover Racing did not pay and they stated they did not know Rover Racing paid. Therefore, the only conclusion is that if Keyless4U believed Rover Racing had not paid, why did it not simply ask Rover Racing when it would pay.
Keyless4U failed to answer. Why? Because Keyless4U knew about Rover Racing's payment and decided to keep its money for a while until such time as it would complain because of not receiving the goods at which time, it would claim "it had no idea" all the while spending Rover Racing's money until the refund was made.
In fact, if Rover Racing never made inquiry on where its cluster wa that it paid on August 6, 2012, Keyless4U would surely have kept its money.
Now, I believe Keyless4U is engaged in fraud by selling the sold goods to another third party and by its failure to issue a refund which was only made three (3) weeks later on August 26, 2012 after Rover Racing complained.
At my age, I simply do not believe a business has no idea when it receives payment in its merchant account and I do not believe a businesswould be so careless to make a mistake and sell the same used part twice. I also do not believe a person that finds an extra million in his/her bank account and spends it does not know the money did not belong to the person. My wife and I do not believe in purple colored elephants unless the elephant was taken from the wild and painted purple or the observer was high on something.
Yes, based upon the facts, I believe you can reach your own conclusion that this company engaged in fraud and if Rover Racing failed to complain, it would be out $47.00. I also do not believe in isolated cases; therefore, it is more likely than not that this company has retained other monies that do not belong to it.
As a consumer you must decide where to do business. My wife and I believe in shopping where one is treated well and not cheated or put through the ringer to obtain a refund. If every consumer was careful as we are in choosing where to shop, many bad companies would feel it and eventually go out of business if they failed to change their deceptive and or unlawful practices.
In the instant matter as you read this complaint that I wrote on behalf of Rover Racing, you must realize what kind of business would bite the hand that feeds it as was here when Keyless4U cheated eBay out of a few dollars in fees to sell the item that was listed on eBay outside of eBay by billing the buyer via Pay Pal.
Again, be careful in doing business with what I would allege is a fraudulent company as evidenced by its dishonesty.
What is most unfortunate is that Rover Racing lost all that time, lost the use of its money and now still has to purchase another instrument cluster for its customer.
Take the time to write any bad experience against this company. It appears that it was operating in California and now dissolved that entity and reappeared on the east coast, by recently registering a corporation organized under the laws of the State of PA. One might ask, why? I am sorry, but I don't have the answer yet. If I file a lawsuit to recover monies based upon actionable claims of breach of contract and fraud, I shall update this complaint.
Thank you for reading the complaint on Keyless4U.