Well, it USED to be a pretty decent KFC with generally friendly, fast and efficient staff...until, that is, the rude and obnoxious biddy from hell, SUSY-Q, was mistakenly granted her learner's license to manage!
Now don't take me wrong, I've been a regular customer there for roughly TWO years(so this staff KNOWS me, often addressing me by FIRST NAME), spending in recent months around $125 mostly on coupon meals, sometimes saving my large cup for easy refills without wasted Styrofoam. By habit I'll buy a fresh meal, bring my cup, present it to the cashier for charge. MOST staff there freely CHOOSE either NOT to charge me at all or else charge me a TOKEN cost(like .25 cents)for such refills.
On my latest trip I paid for a $5 3-piece meal and an additional $2.99 for a Mega Jug, which I mistakenly ordered thinking it was the regular large plastic cup. When the girl handed me the mega jug bucket I told her I'd take it but really didn't want to drink that much soda, asking for the next smallest cup(the large)instead, which she gave me; I told her I'd RETURN sometime soon to fill the mega jug(which I did NOT fill), taking out a large soda instead. I did this OUT OF CONSIDERATION FOR THE
KID SO SHE WOULDN'T HAVE TO CANCEL THE ORDER AND RE-RING IT! She appreciated that FAVOR!
So in a couple days I go back, finding a line of customers whilst I'm considering my next $10 7-piece coupon purchase, and started refilling my large plastic cup with soda, thinking I'll remind the cashier I'm actually owed a MEGA JUG refill.
When out of the blue the biddy from hell, SUSY-Q, accosts me from behind and starts Sir-ing me with her uppity, accusatory tone, not even bothering to ask my true intent.
'Sir,' she cracks loudly for all to hear, 'you have to PAY for that soda!'
As if she's automatically assumed that I'm trying to steal it, implying I'm a soda thief by LIBELING ME IN PUBLIC. Watch it, KFC, you're itching for a nice neat little lawsuit.
'I know,' I say.
'Just so you know,' she cracks further in her typically smart-alecky tone. She THINKS she's real clever
with the quick comeback. We'll see how clever she is when some regional manager shows up to give her a lesson in good manners or FIRE her smart-a*s from the job!
Promptly I explain the entire Mega Jug thing('Since we're splitting hairs here, I say), even pointing out the girl cashier who I bought and PAID FOR IT from; she was sweeping in front of SUSY-Q, biddy from hell.
'Bring in your mega jug then!' she cracks further still with her scoffing, smart-alecky tone.
Now THAT makes a whole lotta sense doesn't it? I'm already SHORT-CHANGING my refill by using a regular large
cup and SUSY-Q thinks I should run home and return with my mega jug! Rather RETARDED!
'You know,' I finally tell her, 'since I'm a regular customer here you could cut me a little slack on this.'
Then SUSY-Q biddy launches into her public lecture series:
'If we did that for everybody we'd go out of business,' STILL in her curt, smart-alecky tone.
'You know what?' I tell her, 'KEEP your soda.'
I LEFT IT THERE AND WALKED!
You know what else? In hard economic times businesses go out of business by piss-poor hiring practices and managers making lame-a*s public remarks emphasizing what LOSERS they are for being ignorant punk-FLUNKYS trying to grand-stand and exhibit their non-existent intelligence.
To upper KFC management: It's the CUSTOMER SERVICE, stupid!
But this SUSY-Q biddy from hell picked the WRONG patron to libel and falsely accuse of soda-theft in public! And I won't return to that outlet until she's either FIRED or QUITS.
Sooner or later she'll screw herself, I'm sure; after all, that's likely all she's ever really been qualified for from the start.
In the meantime this review shall be reposted at RIPOFF REPORT dot com in case it's censored by Yelp