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  • Report: #356135

Complaint Review: KIA MOTORS And Auto Dealers Dealing Bunk Cars.

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  • Submitted: Sun, July 27, 2008
  • Updated: Sun, July 15, 2012

  • Reported By:cave creek Arizona
KIA MOTORS And Auto Dealers Dealing Bunk Cars.
www.kia.com Internet United States of America

KIA MOTORS And Their Incompetent Team Of Swing Dancers... KIA MOTORS And Auto Dealers Dealing Bunk Cars. You bought the car from us, and the vehicle failed. No thats your fault driver, you don't know how to drive a car...? HUH? Phoenix Internet

*UPDATE Employee: Did you read the Warranty book that came with your car?

*Consumer Suggestion: anywho

*Consumer Suggestion: No way were you ever a service manager

*Author of original report: This country has gone to crap!

*Consumer Comment: Actually

*Consumer Comment: I think you just made my point!

*Author of original report: To ROB that doesn't know what is going on!

*Author of original report: To ROB that doesn't know what is going on!

*Author of original report: To ROB that doesn't know what is going on!

*Author of original report: To ROB that doesn't know what is going on!

*Consumer Comment: You're a real peach

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I am NOT being quit this time KIA, you need to step up and take responsibilty that you sold me a lemon car for the beginning. Engine has failed twice within 13K miles and 18 months. Why is there scrapyard writing on the block KIA? Why is your engine keep failing? Why does other working parts fail because of the "repairs"? I thought repairs fixes things, not make other working parts down the road fail, like down the road meaning 1K mile. Im going to complain EVERDAY, EVERY CHANCE I GET, until i GET what you call, 100% CUSTOMER SATISFACTION!!!!

I have a 2004 KIA OPTIMA. The engine just failed AGAIN for the second time last thursday, July 24th 2008. I was driving to work, well lets just say i didn't get to work. I lost out on making money that day. Vehicle is towed to BIG BELL ROAD KIA, because i am still under manufacturer warranty. They pull the dipstick out and see there is no oil registering on the stick and they can't warranty it. I chuckled and told the service advisor ROB to shut up, you don't know how to do your job. You are not payed to ASSUME things, that is why you have technicians to look at problems, and then they TELL YOU! He shocked with my outlash, and then got stern with me stating i need to see records from the last two years. I said no problem, but you should know in the last year and half, you guys rebuilt a small block from the first engine failure. Yet again at that time, you guys didn't want to touch it, because there was no oil in the engine, but the first time the #2 cylinder rod snapped and poked through the bottom of the enigne and through the oil pan; OF COURSE there is NOT going to oil in the engine.

These people are totally incompetent, I even asked the servcei advisor and ask the service manager after they had my vehicle for a day and DID NOT look at it, because he didn't want to waste his time. HA HA HA, i laughed at him over the phone. "Buddy, YOU ARE wasting my time, this car has been nothing but problems from the beginning and you guys show NO compassion towards your consumer. I have an engine failure, and there happens to be no oil in the engine", i asked him,"How can a vehicle with about 53K miles can burn up oil within 4K miles of the last oil change?" Did i get a straight answer, NOPE! First time i had the engine failure and then realized YES it was a defect, I STILL DID NOT get a god dman rental or loaner from those f***ers. I had to rely on friends and families and imposing where i don't like to. It made relationships very hard at that time, possibly loosing friends because of it. Well samething again! There f***inhg car failed, and i am out of vehicle that i am still making PAYMENTS on. Are they going to reinburst me for renting my own car, or gas used for multiple rides i had to find or maybe compensate for the jobs i missed out that i could of made over $100 that day, or maybe give me money towards my CAR PAYMENTS i make while the car is just sitting there, because you didn't want to waste your time?

I had to respond to your post because it is about KIA and this time its about BIG BELL ROAD KIA. I am trying to get people to join up like a bandwagon and fight against these f***ers. Like maybe a class action suite. I don't know how far you can just from the purchasing part, but i have reason, upon reason, why i should not SUE their asses for as much as possible. I want to sue them so hard that they file bankrupt and have to close down! Presently my car is still there. Im pissing off friends for imposing on rides so i can get to work or maybe an interview, or just to get home. Oh why don't i take the bus, sure, let me walk over 20 miles to the station. I live in Cave Creek, there are no busses here. Let me get a cab; well i don't have that kind of money to just be spending a DAY because i thought i was COVERED through my warranty?!??!?? Rent a car? Yeah i could rent a car, but who is going to reinburst me for it??

My point of all this is similar to your complaint. There product fails, so the consumer has to spend more money to compensate the difference of not having a car that is still under the warranty and still no compensation for forking up the cash when they say YEAH we will accept it under warranty, and then what; a shrug of shoulders and *sigh* of sorry?

Paul cave creek, Arizona
U.S.A.

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This report was posted on Ripoff Report on 07/27/2008 10:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/KIA-MOTORS-And-Auto-Dealers-Dealing-Bunk-Cars/internet/KIA-MOTORS-And-Their-Incompetent-Team-Of-Swing-Dancers-KIA-MOTORS-And-Auto-Dealers-Deal-356135. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 11Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Did you read the Warranty book that came with your car?

AUTHOR: Todd B. - (U.S.A.)

If you haven't looked at the warranty manual, I recommend you do. Here are two lines that seem relevant to your complaints.

"specifically does not include any expense for or related to transportation to such a dealer (an Authorized Kia) or payment for loss of use of the Kia Vehicle."

Kia does not provide rentals for you. That is in your warranty. Some individual dealers will provide one, but it a dealer choice.

The following items are not covered Improper maintenance or the use of other than the specified fuel, oil or lubricants recommended in your owner's manual.

If you did not follow the recommended service plan, Kia is not liable for damage that may have occurred from misuse or improper care. Any customer that comes in our service department with an under maintained car is notified that if there is damage from their lack of care, it will not be covered by their warranty. If you have your car serviced elsewhere, you must be able to provide receipts showing where and when the service was performed. Failure to do this can also void your right to the warranty coverage. This is actually pretty standard regardless of the brand you purchase. Simply saying "the light didn't come on" doesn't mean much. You are still responsible for checking your tires, fluids, the body of the car. That is part of responsibly owning a car.

Beyond this, you really ought to go through the warranty manual. I work for a Kia dealership and we make a point of ensuring every customer knows that they are responsible for regular maintenance items such as checking the oil and other fluids. In the event there is a breakdown during the 5 years/60K miles, you should also call Kia Roadside Assistance (800-333-4KIA.) Then your towing is free. Beyond this, if you felt that Kia itself hasn't met your expectations, you can call the 800 number above. The customer service department is the best place you can call. All Kia dealerships have national standards they adhere to. If a dealership has failed you, let them know. They are there to help.

One other thing. Your case is not the norm for Kia. I have seen many customers trading in or servicing Kia's with well over 100,000 miles on it. Don't allow one dealership to ruin your overall opinion of Kia. Kia has thousands of satisfied customers throughout the world. In the last few months, Kia and its sister Hyundai are one of three brands that still posted overall gains (the other brand was Subaru.)
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#2 Consumer Suggestion

anywho

AUTHOR: Vince - (U.S.A.)

Just going by what the owners manual said. This guy has some real attitude problems and I will absolutely guarantee that he will get nothing from Kia regarding this.

Plain and simple: Owners manual says check oil. He admits he did not. Right there he has voided his warranty by not following the service schedule. Some dealers will be more lenient than others regarding this, but dealing with this ..guy, I find it hard to believe any dealer will budge from the "you voided your warranty, we can't help you" phase.

And unfortunately for him, anyone that reads this will find it borderline comical and will not negatively impact Kia or the dealer.
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#3 Consumer Suggestion

No way were you ever a service manager

AUTHOR: Flynrider - (U.S.A.)

When an engine burns oil, the smoke is a light blue color. When the oil pressure warning light comes on due to low oil level, your sump is just about empty. That means engine components that rely on splash lubrication are probably already damaged.

If you refuse to check your oil regularly and depend on the oil pressure light to keep you safe, this will probably happen again.

The only things I can tell for sure from your posts are that you are kind of a jerk, and you know next to nothing about how engines work.
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#4 Author of original report

This country has gone to crap!

AUTHOR: Paul - (U.S.A.)

Look at the response i get from people that think they more than god! Rob is still an idiot, especially dictating every little sentence like he has some OCD. Come on, and you are telling me you have a life? Please, look i just came across this after i wrote whenever, and happen to see you responded. Which means that YOU do not have a life. If i have to go into detail, then you are that thick headed. Well i already know you cannot read, you can only dictate. Did you print out my writing and use corrections with a red pen? The first engine and rod snapped. So if that was my fault, which i could not see then, YES you are right. Take it from a man that read a book and now he is a mechanic. Take a look in the mirror and ask yourself, "Do i feel pretty", and then ask yourself, "Why am standing in front of the mirror? That's called being incompetent at the a gullible level. Especially when you saying OIL IS BLUE! What color does oil turn when it is used at a high viscosity level of every internal explosion at least 10 miles? What happens when something EXPLODES? It leaves black residual stain. Come on man, seriously learn more about the field, before putting me into my place which you have failed. I'm sorry YOU ARE NOT RIGHT. Since NON-CAPITALIZED words didn't get through to you, i will use capitalized words.
Same thing goes for you too VINCE. Don't stick your nose into something you do not know. How bout taking that gun i supposedly shot my foot with and just shoot yourself in the head. Do all us a favor and do that to Rob first, because you guys are idiots and pissing me off! The "oil warning lamp" is judged by the ratio of oil in the engine block judging the pressure in the block to comply each cylinder to combust at proper rhythm. Do you need me to put that in lamens terms? Without oil, you have no pressure, no pressure you get warning light, you get warning light, you get time to fix problem; IF WARNING LIGHT DOESN'T COME ON THEN THERE IS NO PROBLEMS.

You people are are analog in a digital world. You do understand this, right? Again, we live in the age of electronics/technology. It is so that we PAY more money to have these options and coverage. When they are met up by either satisfaction or at least expectation, who get the confident feeling you didn't get screwed over. So all in all, "Knowledge before writing", we all crawled before we walked. In this case, i have been there and done that and you people are trying to put him down. You disgrace me, especially you Vince. I was born and raised in NY from Bronx to Yonkers. I will still be living there is my father never died, thats why i am out here and there is NOTHING you can do to try to resolve something. Everyone is in cohouts with everyone. Cannot believe i wasted more of time trying to beat on a dead horse!
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#5 Consumer Comment

Actually

AUTHOR: Vince - (U.S.A.)

Your car doesn't have the option to monitor low oil. The oil light available on your car warns against low oil PRESSURE, and will only illuminate when the oil is so low it is damaging the engine.

Kind of shot yourself in the foot there.
Make sure you understand that your car won't tell you what's wrong with it by itself. Sometimes you need to be responsible and check things under the hood. Even the manual suggests checking the oil monthly.

Wise up or pay up
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#6 Consumer Comment

I think you just made my point!

AUTHOR: Robert - (U.S.A.)

"Now if i was checking my oil regularly and then this happens, whats the point of having a OIL warning lamp?"

Apparently, checking the oil level would have shown it was extremely low.

"All i know is i took care of this car."

That much is obvious. That's why you blew up two engines due to lack of oil.

"ROB from MARYLAND, you don't know about things are here in ARIZONA, do you know its a right to work state, a non union?"

This has what to do with the fact your engine had no oil in it?

"Besides that rob, BASIC oil recommended by auto facilty says 3mos/3K miles."

Good one! I already told you that. You said you went 4000 miles, and would have gone further if the engine hadn't thrown a rod.

"FYI, i was a service manager/service advisor for an idependent auto repair and tire shop for over 3years. So for YOU to TELL me that I am not taking care of my car is laittle redudndant, don't you think buddy?"

You do not know the meaning of the word redundant. You also do not know how to maintain a car...two blown engines for lack of oil clearly shows this.

"On top of that you insult me?"

What insult?

"Who the the hell do yo think you are? You stuck YOUR BIG NOSE into something that has nothing to be concern about. Dude, GET A LIFE!"

I have a life...a very good one actually. Your complaint does concern me though. As an American consumer, I have a concern whenever someone complains about a business, when the business is not at fault. It makes everything more expensive for everyone. Take some responsibility and accept the fact your complaint is frivolous, and the blown engines are your own fault.

"For someone to make comments like that probably has never experience anything like this, you really need to know where YOUR place in LIFE is."

I know my place, and no this has never happened to me. I check my oil every week.

"So if i checked my oil yesterday and it is full, and my engine fails and there is no oil in the engine, don't you think you want to investigate on why?"

Stop! You already admitted you do not check it.

"Yes, i pushed them into doing so, well, there is linternal leakage on the valves causing it to burn and being blown out the exhaust pipe. Hmm if thats true then there will be black residue on the rear then, and low and behold there is."

Oil residue is blue, not black. Black residue comes from the engine running rich from too much fuel. Since you do not maintain the oil level in your engine, I'll assume again that you do not maintain the proper state of tune on it(them) either.

"Like i said to the service advisor, as the RABID WOLVERINE i am, now im telling YOU, ROB, to SHUT UP!"

Great. The last guy I saw call himself a Wolverine was C thomas Howell in red Dawn. He was mowed down by machinegun fire.
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#7 Author of original report

To ROB that doesn't know what is going on!

AUTHOR: Paul - (U.S.A.)

TO the person that had to put their "two-cents" in, you need to understand what exactly is going on with the car. Now if i was checking my oil regularly and then this happens, whats the point of having a OIL warning lamp? That never came on, maybe it happened right then and there when the engine failed. All i know is i took care of this car. Not to mention the first time around. Do you know what happened, NO, because you are assuming things just like the crooks at KIA! SO, i advise you to THINK before you WRITE and understand this; They never disclosed to me that it was rental car by Enterprise all the way out in CALIFORNIA.

ROB from MARYLAND, you don't know about things are here in ARIZONA, do you know its a right to work state, a non union? Besides that rob, BASIC oil recommended by auto facilty says 3mos/3K miles. Synthetic can run longer. If you really want to get into this with me, by all means go ahead.

FYI, i was a service manager/service advisor for an idependent auto repair and tire shop for over 3years. So for YOU to TELL me that I am not taking care of my car is laittle redudndant, don't you think buddy? On top of that you insult me? Who the the hell do yo think you are? You stuck YOUR BIG NOSE into something that has nothing to be concern about. Dude, GET A LIFE!
For someone to make comments like that probably has never experience anything like this, you really need to know where YOUR place in LIFE is.
So if i checked my oil yesterday and it is full, and my engine fails and there is no oil in the engine, don't you think you want to investigate on why? Yes, i pushed them into doing so, well, there is linternal leakage on the valves causing it to burn and being blown out the exhaust pipe. Hmm if thats true then there will be black residue on the rear then, and low and behold there is. Like i said to the service advisor, as the RABID WOLVERINE i am, now im telling YOU, ROB, to SHUT UP!
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#8 Author of original report

To ROB that doesn't know what is going on!

AUTHOR: Paul - (U.S.A.)

TO the person that had to put their "two-cents" in, you need to understand what exactly is going on with the car. Now if i was checking my oil regularly and then this happens, whats the point of having a OIL warning lamp? That never came on, maybe it happened right then and there when the engine failed. All i know is i took care of this car. Not to mention the first time around. Do you know what happened, NO, because you are assuming things just like the crooks at KIA! SO, i advise you to THINK before you WRITE and understand this; They never disclosed to me that it was rental car by Enterprise all the way out in CALIFORNIA.

ROB from MARYLAND, you don't know about things are here in ARIZONA, do you know its a right to work state, a non union? Besides that rob, BASIC oil recommended by auto facilty says 3mos/3K miles. Synthetic can run longer. If you really want to get into this with me, by all means go ahead.

FYI, i was a service manager/service advisor for an idependent auto repair and tire shop for over 3years. So for YOU to TELL me that I am not taking care of my car is laittle redudndant, don't you think buddy? On top of that you insult me? Who the the hell do yo think you are? You stuck YOUR BIG NOSE into something that has nothing to be concern about. Dude, GET A LIFE!
For someone to make comments like that probably has never experience anything like this, you really need to know where YOUR place in LIFE is.
So if i checked my oil yesterday and it is full, and my engine fails and there is no oil in the engine, don't you think you want to investigate on why? Yes, i pushed them into doing so, well, there is linternal leakage on the valves causing it to burn and being blown out the exhaust pipe. Hmm if thats true then there will be black residue on the rear then, and low and behold there is. Like i said to the service advisor, as the RABID WOLVERINE i am, now im telling YOU, ROB, to SHUT UP!
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#9 Author of original report

To ROB that doesn't know what is going on!

AUTHOR: Paul - (U.S.A.)

TO the person that had to put their "two-cents" in, you need to understand what exactly is going on with the car. Now if i was checking my oil regularly and then this happens, whats the point of having a OIL warning lamp? That never came on, maybe it happened right then and there when the engine failed. All i know is i took care of this car. Not to mention the first time around. Do you know what happened, NO, because you are assuming things just like the crooks at KIA! SO, i advise you to THINK before you WRITE and understand this; They never disclosed to me that it was rental car by Enterprise all the way out in CALIFORNIA.

ROB from MARYLAND, you don't know about things are here in ARIZONA, do you know its a right to work state, a non union? Besides that rob, BASIC oil recommended by auto facilty says 3mos/3K miles. Synthetic can run longer. If you really want to get into this with me, by all means go ahead.

FYI, i was a service manager/service advisor for an idependent auto repair and tire shop for over 3years. So for YOU to TELL me that I am not taking care of my car is laittle redudndant, don't you think buddy? On top of that you insult me? Who the the hell do yo think you are? You stuck YOUR BIG NOSE into something that has nothing to be concern about. Dude, GET A LIFE!
For someone to make comments like that probably has never experience anything like this, you really need to know where YOUR place in LIFE is.
So if i checked my oil yesterday and it is full, and my engine fails and there is no oil in the engine, don't you think you want to investigate on why? Yes, i pushed them into doing so, well, there is linternal leakage on the valves causing it to burn and being blown out the exhaust pipe. Hmm if thats true then there will be black residue on the rear then, and low and behold there is. Like i said to the service advisor, as the RABID WOLVERINE i am, now im telling YOU, ROB, to SHUT UP!
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#10 Author of original report

To ROB that doesn't know what is going on!

AUTHOR: Paul - (U.S.A.)

TO the person that had to put their "two-cents" in, you need to understand what exactly is going on with the car. Now if i was checking my oil regularly and then this happens, whats the point of having a OIL warning lamp? That never came on, maybe it happened right then and there when the engine failed. All i know is i took care of this car. Not to mention the first time around. Do you know what happened, NO, because you are assuming things just like the crooks at KIA! SO, i advise you to THINK before you WRITE and understand this; They never disclosed to me that it was rental car by Enterprise all the way out in CALIFORNIA.

ROB from MARYLAND, you don't know about things are here in ARIZONA, do you know its a right to work state, a non union? Besides that rob, BASIC oil recommended by auto facilty says 3mos/3K miles. Synthetic can run longer. If you really want to get into this with me, by all means go ahead.

FYI, i was a service manager/service advisor for an idependent auto repair and tire shop for over 3years. So for YOU to TELL me that I am not taking care of my car is laittle redudndant, don't you think buddy? On top of that you insult me? Who the the hell do yo think you are? You stuck YOUR BIG NOSE into something that has nothing to be concern about. Dude, GET A LIFE!
For someone to make comments like that probably has never experience anything like this, you really need to know where YOUR place in LIFE is.
So if i checked my oil yesterday and it is full, and my engine fails and there is no oil in the engine, don't you think you want to investigate on why? Yes, i pushed them into doing so, well, there is linternal leakage on the valves causing it to burn and being blown out the exhaust pipe. Hmm if thats true then there will be black residue on the rear then, and low and behold there is. Like i said to the service advisor, as the RABID WOLVERINE i am, now im telling YOU, ROB, to SHUT UP!
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#11 Consumer Comment

You're a real peach

AUTHOR: Robert - (U.S.A.)

"They pull the dipstick out and see there is no oil registering on the stick and they can't warranty it. I chuckled and told the service advisor ROB to shut up, you don't know how to do your job. You are not payed to ASSUME things, that is why you have technicians to look at problems, and then they TELL YOU!"

I would have told you to lave the property right then. You behave like my mother in law.

"First time i had the engine failure and then realized YES it was a defect, I STILL DID NOT get a god dman rental or loaner from those fuckers. I had to rely on friends and families and imposing where i don't like to. It made relationships very hard at that time, possibly loosing friends because of it."

I find it difficult to believe you had any friends before this.

"I have an engine failure, and there happens to be no oil in the engine", i asked him,"How can a vehicle with about 53K miles can burn up oil within 4K miles of the last oil change?""

Lack of oil will indeed cause the engine to fail. It's there for a reason. 4000 miles? You are supposed to get oil changes every 3000. NOBODY drives like the longer schedule requires. EVERYONE drives under the "severe service" schedule. YOU are supposed to check your oil, coolant, etc weekly. Open the hood.

"There fuckinhg car failed, and i am out of vehicle that i am still making PAYMENTS on."

It's your car, not theirs. That's the reason you make the payments on it, not them.

You are responsible for the engine, nobody else. You behave like a rabid wolverine while expecting them to treat you better. You blame everyone else for your own lack of planning. Your engine would still be fine right now if you had simply checked the level, as you are supposed to. That is...if you checked it, saw it was low, and added the proper amount to fill it. That's not your job though, right?

I'll assume the first engine failed due to your lack of maintenance too.
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