- Report: #311823
Report - Rebuttal - Arbitrate
Complaint Review: KIA Motors
KIA Motorshttp://www.kia.com Nationwide U.S.A.
KIA Motors Makers of the KIA automobile Columbia Maryland
*Consumer Comment: Basic Maintenance
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I have a KIA Optima that I bought brand new. At 2900 miles, the steering wheel started vibrating violently. The dealer said that the front end alignment "WAS NOT a warranty issue". I paid $97.51 to have the front end aligned at a trusted mechanic's shop.
At 8282 miles, the steering wheel was shaking violently and I could barely keep the car on the road. The two front tires (Michelin) were completely "bald" with steel mesh showing.
I had the front end aligned again (at a General Motors dealership) and had to purchase two new tires to get me home from a vacation destination several hundred miles from home (bill was $411.20).
I went to ANOTHER KIA dealer (the KIA dealer where I bought the vehicle, Win Kelley in Columbia, Maryland told me they stopped selling KIAs because "the KIA automobile was junk").
I contacted KIA Motors (along with my "new" dealer Bob Bell Ford in Glen Burnie, MD).
The "district manager" of KIA motors called me and the people with whom I had already spent $508.71 "LIARS"! I asked to speak to a "person of higher authority."
A VERY rude woman by the name of "OLGA" called and said that KIA was "NOT" going to take care of the vehicle's obviously inherent front-end problem.
I asked to speak to "OLGA's" manager. He called back several days later and re-stated her position . . . "KIA Motors was NOT going to repair the defects in my new Optima with only 8300 miles.
I am now stuck with a NEW KIA automobile ($24,000) that I do not trust to take onto the highway and which has alread cost me OVER $500.00 in my attempts to make it road-worthy.
This report was posted on Ripoff Report on 02/25/2008 12:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/KIA-Motors/nationwide/KIA-Motors-Makers-of-the-KIA-automobile-Columbia-Maryland-311823. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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