• Report: #1138134

Complaint Review: KIXEYE

  • Submitted: Fri, April 11, 2014
  • Updated: Fri, April 11, 2014

  • Reported By: iulian — botosani
KIXEYE
Internet USA

KIXEYE Kixeye use to steal customer's money Internet

*Consumer Comment: they always do that

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Hellow. Kixeye on the facebook hase started a good game  3years ago,all was good since they decide to BANN fair players and who spend money and time.I started this game since he was born and i didnt stop playng once day,i am a daily player and on the game-War Commander- as a demonstration that i love and LIKE this game so here is what they decide to do:Kixeye BANN's my account with no reason with no proof that they say to all players ''we have bann your account'' and faire players so i wanna know what happends with  all our money and all our time spend on this game.

This is unfair.and manny players got the same  response from Kixeye.As long as we pay your interests we have the right to know to share  to ous what is wrong and what is good.This is and injustice that we didnt sign nothink when we start the game and now they send ous the automatic response that we break the terms and after they close your account you fell bad about this and we have no one to deffend us and thats why  i  contact this site support  to do what is fair.Now, because that "terms of service" exist, they started to use that  to ban players - cheaters - they told (but the Kixeye team is the greatest one) and use something like "due to breaking our Terms of Service". They started to do this about two years ago and they never use to tell how to prove the cheating, in time of everyone see how Kixeye cheats.Now we know who wants only money and dont care about our feelings and the real life of the peoples involved in this issue.

Now i hope this solves this issue think and i hope i get a quick and a good answer and to know iff they give me back my account game on War Commander or iff they refond my money back.Thank you verry much!!


This report was posted on Ripoff Report on 04/11/2014 02:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/KIXEYE/internet/KIXEYE-Kixeye-use-to-steal-customers-money-Internet-1138134. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

they always do that

AUTHOR: codancea - ()

I agree that they use to steal player's money, because i am one of those stoled. They, and I mean kixeye, use to deconsider all players, even if we pay their game. All their actions are from one way, only, their way. They never consider to let the players defend. More than that, I consider is ilegal what they are doing now: at the begining (and even right now), when we start to play the game, we just start, simple. If something is wrong and you are unsatisfied about their game (bugs, their cheats, disconnecting, other cheters than kixeye, and so on), you must complain throught helpcenter.kixeye.com/hc/en-us, which is "suport" page and you can report your unsatisfaction. Well, at that adress, if you are using facebook login, sometime you can make simple report, some other time they are talking about "Terms of service", but just some times, not always. So, they use that "Terms of service" for the reason they ban players who use money for this game, no matter how much, but if you upset them... . For instance, they banned me and after I've made an report and I told I'll sue them, they unban my account, but for that they removed units that I buyed, owned and upgraded with money and told me that i use cheat for that. Realy ? That's so ? How's that ? I proved that I used money, why they don't prove that I cheat ? Because they can't, I didn't ! They even banned players, innocent, who don't even threaten them. They are doing what they want, they are modifying their own rules how they want.

As result, many players, who not banned, quit the game - for instance, from about 5 milions players, now they have about 1 million only. I, sorry, we, because we are many, thing they want to close that game, but they don't know how to do it and that is why they are proceed like this. But that is why we are trying to get our money back.

Please, all that you read those words, please help us.

Thank you in advance.

D.C.

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