- Report: #412723
Complaint Review: KK Music Store
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| KK Music Store www.kkmusic.com
, California U.S.A. |
|
KK Music Store Sent Jr. Set of drums with no instructions La Puente California
*Consumer Comment: I chose not to buy from KK
*Consumer Comment: Buyers Beware!
*UPDATE Employee: To Concerning Customers
*Consumer Comment: YOU PROBABLY COULD HAVE GOT A GREAT USED PROFESSIONAL QUALITY DRUM SET AT THE PAWN SHOP
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Needless to say, it was a very disappointing Christmas morning when the only thing my child asked for was sitting in 200 pieces in a closet hidden. When I contacted Kelly, the manager, she advised me that you have to request instructions on how to put together. So, it was my fault that the drum set didn't get put together.
I was so angry at her attitude so I requested my money back. She then said that I would have to send the drum set back at my cost and that she was going to take a 20% cut of my refund for a restocking fee. Heck, toothpaste comes with intructions. After much conversation, she agreed to send UPS to pick it up and only charge me 20%. Well, the UPS guy never came to pick it up. When I called her and advised her of the "no show" of UPS she called me a "Stupid B**ch" and hung up on me. I would never recommend this company for anything.
Lori
Venus, Texas
U.S.A.
This report was posted on Ripoff Report on 01/16/2009 12:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/KK-Music-Store/California/KK-Music-Store-Sent-Jr-Set-of-drums-with-no-instructions-La-Puente-California-412723. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Consumer Comment
I chose not to buy from KK
AUTHOR: Jef Pitonz - (United States of America)
SUBMITTED: Monday, December 10, 2012
#3 UPDATE Employee
To Concerning Customers
AUTHOR: KK Music Store - (United States of America)
SUBMITTED: Friday, March 12, 2010
Dear Customers,
We understand and are aware of the many concerns that you all have addressed on this site. We thank you for being straight forward in pointing out these issues which give us a clear list of things that we need to improve. We have been working with our manufactures on fixing specific issues as well as improving our products overall quality. We have also devoted much effort in developing and training our staff in order to provide higher level of customer service.
We appreciate all of your comments, whether it is positive or negative, they are all valuable to us. We respect criticism and take them into careful consideration when making changes to our products and policies. We stand behind our products and will continue to make improvements based on your comments and feedbacks.
Thank you all for your help and support.
Sincerely,
Customer Relations,
KK Music Store
#4 Consumer Comment
YOU PROBABLY COULD HAVE GOT A GREAT USED PROFESSIONAL QUALITY DRUM SET AT THE PAWN SHOP
AUTHOR: Joe - (U.S.A.)
SUBMITTED: Sunday, January 18, 2009
WITH THE ECONOMY BEING AS BAD AS IT IS, YOU SHOULD BE ABLE TO PICK UP SOME GREAT DRUM GEAR IN THE LOCAL DFW METROPLEX PAWN SHOPS RATHER CHEAP. YOU SHOULD HAVE CALLED AROUND AND SEEN WHAT YOU COULD HAVE GOT LOCALLY.
MOST OF THE MERCHANDISE AND ITEMS I HAVE SEEN POSTED ON THE INTERNET IS JUST A SCAM UNLESS THEY HAVE A VERIFIABLE MORTAR AND BRICKS OR PHYSICAL ADDRESS AND BY THE TIME YOU HAVE TO DO ALL OF THE RESEARCH TO MAKE SURE YOU ARE BUYING FROM A REAL BUSINESS --AND WHAT CAN YOU BE SURE ABOUT ON THE INTERNET THESE DAYS -- YOU MIGHT AS WELL HAVE BOUGHT YOUR ITEM FROM A LOCAL MERCHANT WHERE YOU CAN SEE WHAT YOU ARE GETTING INSTEAD OF HAVING THIS BEING REMEMBERED AS A MESSED UP CHRISTMAS PRESENT..
MORAL OF THE STORY, YOU CAN NOT BELIEVE MOST OF THE ADS YOU SEE ON THE INTERNET. YOU HAVE TO CHECK THEM OUT WITH INDEPENDENT SOURCES.
BUY FROM YOUR LOCAL MERCHANTS AND SAVE.
