- Report: #412723
Report - Rebuttal - Arbitrate
Complaint Review: KK Music Store
KK Music Storewww.kkmusic.com , California U.S.A.
KK Music Store Sent Jr. Set of drums with no instructions La Puente California
*Consumer Comment: I chose not to buy from KK
*Consumer Comment: Buyers Beware!
*UPDATE Employee: To Concerning Customers
*Consumer Comment: YOU PROBABLY COULD HAVE GOT A GREAT USED PROFESSIONAL QUALITY DRUM SET AT THE PAWN SHOP
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Needless to say, it was a very disappointing Christmas morning when the only thing my child asked for was sitting in 200 pieces in a closet hidden. When I contacted Kelly, the manager, she advised me that you have to request instructions on how to put together. So, it was my fault that the drum set didn't get put together.
I was so angry at her attitude so I requested my money back. She then said that I would have to send the drum set back at my cost and that she was going to take a 20% cut of my refund for a restocking fee. Heck, toothpaste comes with intructions. After much conversation, she agreed to send UPS to pick it up and only charge me 20%. Well, the UPS guy never came to pick it up. When I called her and advised her of the "no show" of UPS she called me a "Stupid B**ch" and hung up on me. I would never recommend this company for anything.
This report was posted on Ripoff Report on 01/16/2009 12:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/KK-Music-Store/California/KK-Music-Store-Sent-Jr-Set-of-drums-with-no-instructions-La-Puente-California-412723. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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