Last week on Nov 22, I placed an order online and did it through the layaway. I knew how much money I could spend, and this was for Christmas for my 3 kids. I placed the order and paid 24.72. There was one item that could not be put in the layaway and had to be paid right away and shipped. The remaining balance, and the confirmation email I received said I owed a balance of 140.08. On Friday Nov 24, I went online to KMART.com to pay the remaining balance of my order so it could be shipped to me. When I went online it stated that I owed 199.99 for the order.
I proceeded to contact the online department about this problem and they told me that I had to go into the store to have it resolved. So on Saturday morning I went into the local store, which is 35 miles away and spoke with the manager there. He told me he had nothing to do with it, but would look into it for me and call me back. Never heard from him. I contacted the online department again and spoke with a man who said he could see the issue and would turn it over to the offline group to fix it and they would contact me back. Again no on called me back.
I called a few different departments and was transferred to many different people. Finally I was given the phone number to the corporate office. The man I spoke with there seemed like he was willing to help. He had me forward the emails that I received and said he would get back to me in 48 hours because he was going to be off yesterday. This morning I get a call from him saying that I owe the 199.99 and it was either I pay the extra 44 or cancel my order that there was nothing they would do. I am very frustrated with this company.
I will never shop at KMART again, and I will make it a point to let people know of this experience and how they treat their customers. Now I have to wait who knows how long before the money will be put back on my cards, and I am also out the 15.00 layaway fee. This money was my budget for my three kids for Christmas, and now I have to wait for them to return the money, hopefully before Christmas. I have never been so disgusted with a company as I am with this one.