- Report: #1129083
Report - Rebuttal - Arbitrate
Complaint Review: KMJ performance
KMJ performance107 Industrial Ave Park, Story City, Select State/Province USA
KMJ performance ordered oil pan. Wrong pan shipped. KJM provided fed exp ship return. The second pan orded and they shipped the wrong pan again. refused to pay for shipping return. Talked with Terry in the return department. I said ,camly, that I was building a street rod and would need many parts. Asked him if he was willing to lose a good customer over a 16.00 ship return. He said yes. That explains it all. They lost a potential good customer. Story City Iowa
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Ordered oil pan. Wrong pan shipped. Called and ordered a sencond oil pan. Wrong oil pan shipped again. Prior to receiving the second pan called and recieved a Fed Ex authorication to ship back at no cost.
The same day the second oil pan came in. Wrong pan again. Called and talked to Product line manager of KEVKO. He told me the pan that I need they do not make.
Talked again (same day) to Terry in product returns. He said I have to pay to ship the second oil pan back.
I told him that I was building a street rod and could be odering many items from JMJ. I asked him if he wanted to lose me as a potential good customer over a 16.00 dollar ship return. He said "yes". Think that speaks for what the company thinks of its customer
This report was posted on Ripoff Report on 03/07/2014 03:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/KMJ-performance/Story-City-Select-StateProvince-95248/KMJ-performance-ordered-oil-pan-Wrong-pan-shipped-KJM-provided-fed-exp-ship-return-The-1129083. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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