KMART is the most awful department store in every possible way - archaic return/exchange store policy, poor customer service, disgruntled employees who hate their jobs because the company treats them like C--P!!, and sells inferior quality goods. I have only shopped at KMart twice since I've lived in Miami, FL 27 years and my last experience reminds why I will NEVER EVER shop at KMart again. They treat the customer like we are doing them a FAVOR to shop there & buy their low grade, low quality crap made in China.
I bought my grandsons 2 Leapster products/games, some T-shirts & 2 shirts for my son-in-law (but wrong sizes). I went back on 12/26/12 to exchange (I had no receipt but the KMart tags were on all items). The Cashier & Assistant Manager said that's against their Company policy. The Leapster games I bought were not compatible with the Leap Frog Explorer and IPad which my grandsons had. I wanted to exchange them, but "No", "that's against our Company's policy!", I was told by the Cashier & when I asked to speak to the manager, someone who identified herself as the Assistant Manager said the same thing.
They would not let me exchange or get store credit, stating it was against store policy to accept any returns/exchanges without a receipt. Every other major chain store in this area will at least give a store credit, so I think this is just unacceptable. I WILL be telling everyone I know to skip shopping at KMart. No wonder they are going out of business! The Kmart at US1/SW 104 Street, Miami, FL has already closed & I can't wait for the others to close & the Company goes out of business nationwide. This Company is an old dinosaur & should become EXTINCT!!