- Report: #987911
Report - Rebuttal - Arbitrate
Complaint Review: KMart Corporation
KMart Corporation3333 Beverly Road, Hoffman Estates, IL 60179 Miami, Florida United States of America
KMart Corporation Archiac, dinosaur Company with lousy return/exchange policy, rude staff, poor customer service & cheap, low quality goods Miami, Florida
*General Comment: Returns/Exchanges
*Author of original report: KMart - Exchange/Return Policy ARCHIAC - rebuttal/comments clarification!
*Consumer Comment: Actually
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I bought my grandsons 2 Leapster products/games, some T-shirts & 2 shirts for my son-in-law (but wrong sizes). I went back on 12/26/12 to exchange (I had no receipt but the KMart tags were on all items). The Cashier & Assistant Manager said that's against their Company policy. The Leapster games I bought were not compatible with the Leap Frog Explorer and IPad which my grandsons had. I wanted to exchange them, but "No", "that's against our Company's policy!", I was told by the Cashier & when I asked to speak to the manager, someone who identified herself as the Assistant Manager said the same thing.
They would not let me exchange or get store credit, stating it was against store policy to accept any returns/exchanges without a receipt. Every other major chain store in this area will at least give a store credit, so I think this is just unacceptable. I WILL be telling everyone I know to skip shopping at KMart. No wonder they are going out of business! The Kmart at US1/SW 104 Street, Miami, FL has already closed & I can't wait for the others to close & the Company goes out of business nationwide. This Company is an old dinosaur & should become EXTINCT!!
This report was posted on Ripoff Report on 12/27/2012 09:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/KMart-Corporation/Miami-Florida-/KMart-Corporation-Archiac-dinosaur-Company-with-lousy-returnexchange-policy-rude-staff-987911. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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